Iresa Limited - New Energy Company?

brewerdave

Agree in principle with post# 239 -my leccy only account is running smoothly and accurately .
HOWEVER, my DD is obviously set too high as my credit balance is mounting up. I've messaged at least twice re a review but nothing has happened. If it continues, I'll be ~ £120 in credit when the fixed deal ends.

brewerdave

As per Hengus ,I received an email this morning announcing that my bill is ready - but can't get logged on again, presumably because every other customer is trying .
Why they don't stagger bill dates (and DD dates etc) is beyond me.

Samsung_Note2

Think its just a terrible provider...ive canceled my direct debit as both accounts were over £80 each in credit and was told by customer service (i was customer 68 in que) that its good to build up a big credit balance as it off sets it in winter.

The direct debit is a fixed amount,so thats complete nonsense...secondly its my money so it stays in my account until needed.

Ws told if i REALLY wanted it back then they would refund me..however they advise against that.

Ive had enough and will be leaving them..cheap but terrible service.

GinCo

...my DD is obviously set too high as my credit balance is mounting up.

At the risk of asking a stupid question, have you allowed for your first payment putting you in credit by one month's DD at the outset?

Regarding the website, I've had the same issue and noticed it being inaccessible at other times, but also had the option to use 'old or new' portals recently. Perhaps that's part of the explanation? Being a relatively new customer it's hard for me to judge.

GinCo

The direct debit is a fixed amount,so thats complete nonsense...

Mine seemed right for my estimated year's usage divided into 12 fixed payments, and I expected to accumulate credit over spring/summer that's eaten up in autumn/winter because I have electric heating/hot water. Have I missed something?

secondly its my money so it stays in my account until needed

Getting a higher rate of interest than instant access savings-accounts on my predictable pre-autumn credit balance, given my pattern of usage, was one of the things that attracted me... especially because I was switching in spring. I wouldn't want to 'withdraw' money from them for the reason you give.

Have you been through a 6 or 12 month DD review with them? That's one aspect I've wondered about, given it'll be due in September for me.

brewerdave

GinCo wrote: »

At the risk of asking a stupid question, have you allowed for your first payment putting you in credit by one month's DD at the outset?

Regarding the website, I've had the same issue and noticed it being inaccessible at other times, but also had the option to use 'old or new' portals recently. Perhaps that's part of the explanation? Being a relatively new customer it's hard for me to judge.

Yes I have - AFTER the new bill I'm in credit by about 7 weeks worth -over £100 - my DD initially was set at about £10 more pm than is needed. As its for leccy only then it should be set at my expected monthly bill as my electricity consumption doesn't vary during the year,other than holidays.:)
EDIT I say new bill but still can't see it - I'm going off the balance figure I saw yesterday.

youravinalarrrf

Hengus wrote: »

Try leaving. I thought that after countless e-mails and a threat of legal action to recover my credit that I could, at last, put the Iresa experience behind me. Two and half months on, having previously received Final Bills, I get two e-mails from Iresa this morning to say that my monthly bills are ready.

The 'Your Accounts' page shows a gas debit of £27.84 and electricity shows a credit balance of £28.08. Having taken over 45 minutes to download both bills, The Electricity Monthly Bill shows a credit balance of £0.24 and the Gas Monthly Bill shows a balance of £0.

God knows what accounting standards they are using: clearly, they have bought in a package from Planet Confusion. I look forward to receiving my refund of £0.24.

SNAP! Iresa just don't seem to know when to give in do they?

Mine's almost exactly the same except that on the 'Your Accounts' page Gas shows a credit balance of £15.25 and Electricity shows a debit balance of £14.54 and amazingly this morning's bills match those figures.

If their accounts are to be believed I make that £0.71 they now owe me plus the £0.24 + VAT from their previously incorrect Calorific Value calculation on earlier supposed 'Final' bills.

If they can't do basic simple arithmetic like adding and subtracting there's absolutely no prospect of them ever being able to master the formula for correctly calculating the Calorific Value and it would appear that they also have absolutely no understanding of the concept of truncation!

I'm rich! I'm rich! I make that nearly a whole quid these incompetent jokers now owe me!

I won't rush into claiming it all back just yet in case it spoils my fun and bankrupts them before Ofgem are eventually shamed into doing their job properly and are forced to take appropriate action against them for non-compliance.

Iresa is the energy supplier that just keeps on giving. Hours and hours of endless entertainment for less than a quid has got to be good value for money!

I'm just extremely happy that I'm no longer a customer.:rotfl:

Raxiel

Checked today's bill(s) and it matches the total on the transaction tab.

Like I said in the other thread, It may be a case of a stopped clock being right twice a day, or it may be a glimmer of hope, but both the total and the 'multiplier' (and by working backwards the CV of 39.4) are correct.

trickytree1963

Samsung_Note2 wrote: »

Think its just a terrible provider...ive canceled my direct debit as both accounts were over £80 each in credit and was told by customer service (i was customer 68 in que) that its good to build up a big credit balance as it off sets it in winter.

The direct debit is a fixed amount,so thats complete nonsense...secondly its my money so it stays in my account until needed.

Ws told if i REALLY wanted it back then they would refund me..however they advise against that.

Ive had enough and will be leaving them..cheap but terrible service.

Unless you use EXACTLY the same fuel every month what they told you was correct. You use more fuel than you pay by DD in Winter and pay more on your DD than you use in fuel in Summer, it balances out over the whole year .

footyguy

brewerdave wrote: »

Agree in principle with post# 239 -my leccy only account is running smoothly and accurately .
HOWEVER, my DD is obviously set too high as my credit balance is mounting up. I've messaged at least twice re a review but nothing has happened. If it continues, I'll be ~ £120 in credit when the fixed deal ends.

Sorry, but only yourself to blame for finding youself in that situation.

If you are allowing for seasonal variations in your usage, then the only other explanation is that you way overestimated your anticipated annual consumption when you joined them, so you may not have got the best deal for you in the first place. :cool:

Nevertheless, you should ressess that situation now. At least with Iresa there are no earaly exit fees, so if you are not on the best tariff for you there is no penalty for switching.

Otherwise, as per your online account,

You can reduce your monthly payment after 6 months if your account is in CREDIT.

Still, at least you are earning 4% interest on that credit, better than you will get from any bank account!