Juicy Brains Panel

liquidlives

Wow, I'm a bit confused - I never received an e-mail from Juicy Brains saying they were closing down!! I only have £1.75, but I think I shall have to complain - they should ensure they notify everyone on JB. Does anyone have a contact e-mail that actually works?

mp7125

liquidlives wrote: »

Wow, I'm a bit confused - I never received an e-mail from Juicy Brains saying they were closing down!! I only have £1.75, but I think I shall have to complain - they should ensure they notify everyone on JB. Does anyone have a contact e-mail that actually works?

I sent my email to [EMAIL="cedric@brainjuicer.com"]cedric@brainjuicer.com[/EMAIL] and had a acknowledgment within 2 days.

Angie100

Just checked my voucher and it says it has already been redeemed. i've emailed Cedric but don't hold out much hope of a reply. Really annoyed about it!

rchddap1

They'd better top up. But I wish they'd hurry up and make a decision. And yes I have sent an email.

CBo

I've added my complaint as well

Wow, I'm a bit confused - I never received an e-mail from Juicy Brains saying they were closing down!! I only have £1.75, but I think I shall have to complain - they should ensure they notify everyone on JB. Does anyone have a contact e-mail that actually works?

Check this post here for a great way of complaining externally
http://forums.moneysavingexpert.com/showpost.html?p=15849553&postcount=205

janie63

just had an email from cedric saying that Amazon say i've already redeemed my voucher- what a load of rubbish! i havent bought anything from Amazon since 2007!! email now gone to them and cedric to find out what's going on......AAAAAARRRRGH!

bettyboopdaloop

Angie100 wrote: »

Just checked my voucher and it says it has already been redeemed. i've emailed Cedric but don't hold out much hope of a reply. Really annoyed about it!

check your amazon account as this happened to me but when i logged in again the £5 was there!! very confusing lol.

thenthornthing

wow!
Just e-mailed again, and swiftly had this reply:
"Dear Juicy Brain,

Thanks for your email. We have increased your credit balance so that
you can claim a £5 Amazon voucher with your remaining balance.

I am very sorry for the delay in replying, we have had an influx of
emails and we haven't been able to reply to all emails within our usual
timeframes.

Best wishes,
Cedric
Juicy Brains Panel"

I am pleasantly suprised by this!

chris_k

I have just received an email telling me that my account has been topped up by £1.25 to allow me to get an Amazon £5 voucher. It appears that they are doing the right thing and paying up.

deb63_2

thenthornthing wrote: »

wow!
Just e-mailed again, and swiftly had this reply:
"Dear Juicy Brain,

Thanks for your email. We have increased your credit balance so that
you can claim a £5 Amazon voucher with your remaining balance.

I am very sorry for the delay in replying, we have had an influx of
emails and we haven't been able to reply to all emails within our usual
timeframes.

Best wishes,
Cedric
Juicy Brains Panel"

I am pleasantly suprised by this!

Me too, I had my credit increased from £3.00 after complaining, voucher code came within minutes.