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I originally complained on the same day that the email was received from JB and had heard nothing but the standard acknowledgement, so I replied to that acknowledgement this morning complaining I had not had a proper reply. I've now had an email telling me my account has been topped up from £3.50 to £5.00, have cashed in my juice, received my amazon code and added it to my account. I wonder if they'll do the right thing for people who don't complain!0
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I just got upped from £4.25 to £5, got the voucher through immediately and it seems to have added on to my account okay - definitely worth complaining!
Mel.Though no-one can go back and make a brand-new start, anyone can start from now and make a brand-new ending.
(Laurie Taylor, THE no. 1864)0 -
I just got my balance topped up to £5, from £2.50, got my voucher immediately, and added it to my Amazon account balance without any problems. Glad to see they're doing the right thing!2015 comp wins - £370.25
Recent wins: gym class, baby stuff
Thanks to everyone who posts freebies and comps! :j0 -
After reading this thread I just complained again and got an email within half an hour saying they'd topped my account up from £3 to £5. I just redeemed and the voucher came through straight away! Even if you've complained I think its worth while sending another email if you haven't heard back.0
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just had mine increased to £5, just waiting for hubbies now!0
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Had an email on OH's account, the account has been made upto £5.00 so he can have a voucher. Can't login now so have emailed them again!!!
This may be a long process.0 -
Wow... I am a bit more impressed now! They upped my account to £5 at 11ish this morning, and I had my voucher by lunchtime. Got another £5 for my Christmas fund, so I'm happy!
Looks like a stern email is what does the trick!No amount of cajolery, and no attempts at ethical or social seduction, can eradicate from my heart a deep burning hatred for the Tory Party - Nye Bevan0 -
Got my email to say account increased to £5. Cashed it in straight away and added it my Amazon account also. They also said they would the same to my wife's account if she emails them directly. All's well that ends well!0
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Hi guys I'm going to move this to freebies gone but not forgotten as the company has now closed but feel free to continue posting on this thread
:hello:0 -
Well I got a response re my voucher showing as already used-said they were sorry and had issued me another one - only thing is they forgot to tell me the new voucher number. Have had to email yet again.0
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