MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund

foxtrotoscar_2

Zandoni wrote: »

I said they have been churning them out for 11 years, which is a fact, please try to pay attention. Not sure what honesty has to do with it :rotfl:

That's because you have no idea about honesty. You make up and guess based on absolutely nothing. Did Hotpoint know 1-11 years ago? You've plucked your numbers out the ether and base it on what exactly? What you think doesn't count for a crock of sh it in the real world.

Zandoni

foxtrotoscar wrote: »

That's because you have no idea about honesty. You make up and guess based on absolutely nothing. Did Hotpoint know 1-11 years ago? You've plucked your numbers out the ether and base it on what exactly? What you think doesn't count for a crock of sh it in the real world.

Still no clue where honesty come into this. Yes I freely admit saying 6 to 7 years is my best guess. That guess is based on things I have said in this and other threads and my knowledge of production.

I believe it's extremely naive to think they have only just found out they had a problem and I will keep on saying that.

If you feel the need to reply again please do so without swearing, even your user name shows how you like to.

The-Truth

Zandoni wrote: »

Any reasonable person would realise that they knew for long while before they were bought out. How could Whirlpool possibly purchase the company then suddenly find out that they had been making faulty products for 11 years, It's just beyond belief.

I cannot believe I've read something so presumptuous. If a Newspaper had written such a statement it would find itself being sued for libel.

And this is completely true because as has been the case for weeks Zandoni has yet to show any evidence (apart from thinking his own opinion is evidence) to prove the above statement.

And I now see from his above post he's randomly decided to knock 5 years off of that. So basically blatant truth he's just making things up to suit his own opinion.

System

mcmp59 wrote: »

Posted on Facebook on 17/3/16 that was unhappy and they replied immediately asking for details. The next day they rang me and arranged appointment for 24/3/16. Attended on that day and modified my dryer. Success and thanks MSE.

So some other poor sod who had an appointment on the 24/3/16 gets an email to say 'Sorry, we can't make that date. Your new date is sometime in December'

Doesn't it enter people's heads that they fill up appointments from earliest to latest so all they are achieving is bouncing somebody?

I wonder if they could sue the person who bounced them if they then had a fire caused by the drier AFTER the original date supplied?

Zandoni

The-Truth wrote: »

I cannot believe I've read something so presumptuous. If a Newspaper had written such a statement it would find itself being sued for libel.

And this is completely true because as has been the case for weeks Zandoni has yet to show any evidence (apart from thinking his own opinion is evidence) to prove the above statement.

And I now see from his above post he's randomly decided to knock 5 years off of that. So basically blatant truth he's just making things up to suit his own opinion.

Well MSK, I have said all the way through that Hotpoint have been making faulty products for 11 years this is a 100% fact.

I have also said all the way through that I believe they knew full well that their products were faulty a high percentage of those years. I have said that my guess would be that they knew for 6 or 7.

The Daily Mirror is one newspaper that have asked when they knew and Hotpoint will not reply.

I find it amazing that this forum jumps on new posters here and accuse them of all sorts of lies, yet manufacturers can do no wrong.

AJXX

!!!!!! wrote: »

So some other poor sod who had an appointment on the 24/3/16 gets an email to say 'Sorry, we can't make that date. Your new date is sometime in December'

Doesn't it enter people's heads that they fill up appointments from earliest to latest so all they are achieving is bouncing somebody?

Of course not! It's all "me, me, me".

It's a vicious circle, because the person who was bounced will then be straight onto Hotpoint to complain and will in turn bounce someone else.

All these people are doing is pushing in front of other people, who then push in front of other people as they've been pushed out themselves - repeat ad nauseum until you've got people being pushed as far back as January 2017.... oh wait, we already have!

Which brings me back to my original statement from months ago; if everyone just stopped being so outraged, assessed the risk individually instead of following each other like sheep down the "I can't wait till x, it's utterly unacceptable" route then perhaps we'd all have earlier modification dates and better customer service.

Ah the great British Public - company admits design mistake with machines, very low risk of anything actually happening, issues safety advice to continue use of the machine in the meantime and free repair program to correct the fault even on machines going back to the late 90's - even offer a replacement dryer at well below RRP.

What does the public do? React with outrage, throw toys out the pram, demand xyz, refuse to cooperate, completely overact to the actual risk, moan and whinge as much as possible to get an earlier slot; completely disregarding the fact someone else will be pushed out to make way for their own self importance.

Zandoni

AJXX wrote: »

Of course not! It's all "me, me, me".

It's a vicious circle, because the person who was bounced will then be straight onto Hotpoint to complain and will in turn bounce someone else.

All these people are doing is pushing in front of other people, who then push in front of other people as they've been pushed out themselves - repeat ad nauseum until you've got people being pushed as far back as January 2017.... oh wait, we already have!

Which brings me back to my original statement from months ago; if everyone just stopped being so outraged, assessed the risk individually instead of following each other like sheep down the "I can't wait till x, it's utterly unacceptable" route then perhaps we'd all have earlier modification dates and better customer service.

Ah the great British Public - company admits design mistake with machines, very low risk of anything actually happening, issues safety advice to continue use of the machine in the meantime and free repair program to correct the fault even on machines going back to the late 90's - even offer a replacement dryer at well below RRP.

What does the public do? React with outrage, throw toys out the pram, demand xyz, refuse to cooperate, completely overact to the actual risk, moan and whinge as much as possible to get an earlier slot; completely disregarding the fact someone else will be pushed out to make way for their own self importance.

They have millions of these repairs to do and they are going to take years to do it. People complaining hard and getting the job done quicker will make no difference to other peoples waiting times.

AJXX

Zandoni wrote: »

They have millions of these repairs to do and they are going to take years to do it. People complaining hard and getting the job done quicker will make no difference to other peoples waiting times.

Of course it will; where do these people who are complaining think their 'quicker' modification date is coming from? I'm sure Hotpoint doesn't magically separate time and space in order to fit them in on that particular day. Someone else will be loosing their appointment slot and being pushed further back.

We've all seen the posts on here from people who have randomly had emails saying their appointment date has been pushed back - I think we now know what causes this now - they've been pushed out the way to make way for somebody moaning about their own self importance.

Zandoni

AJXX wrote: »

Of course it will; where do these people who are complain think their 'quicker' modification date is coming from? I'm sure Hotpoint doesn't magically separate time and space in order to fit them in on that particular day. Someone else will be loosing their appointment slot and being pushed further back.

We've all seen the posts on here from people who have randomly had emails saying their appointment date has been pushed back - I think we now know what causes this.

It will make an unmeasurable difference with the numbers involved.

AJXX

Zandoni wrote: »

It will make an unmeasurable difference with the numbers involved.

You've just been saying it'll make "no difference" to waiting times 2 mins ago and now you are changing tact to "unmeasurable difference with the numbers involved".

Can't you just accept a difference of opinion without having the last word?

People complaining about waiting times and being re-allocated new times at the expense of someone else will make a difference to waiting times, by nature, as someone else is now waiting longer than originally intended. This is basic logic.

Person A has modification scheduled on 10th of next month and has been waiting for the modification for 4 months now.

Person B comes along having only registered for the modification 2 months ago and starts throwing a huge fit over wait times as (for example) they've "got children".

Person B is then allocated Person A's modification date as person B is now somehow more important than Person A (who may well have children themselves).

Person A now ends up waiting far longer than Person B.

This argument holds far more merit than the potty "knew about it for [whatever figure you've settled on now]" argument that you keep peddling without any evidence behind it.