Draughty rockdoor

Andrea15

Perhaps, @thebald, however since installer No. 1 and No. 2 were involved, although not together, No. 2 could have pointed out to No. 1 what needed done to the frame in order to avoid future problems, but he never did.

thebaldwindowfitter

Andrea15 wrote: »

Perhaps, @thebald, however since installer No. 1 and No. 2 were involved, although not together, No. 2 could have pointed out to No. 1 what needed done to the frame in order to avoid future problems, but he never did.

And you know for certain he didnt and like the sealing of the sill your installer just couldnt be bothered doing the remedials ?. Because i for one change my own bubbled/ remedial rockdoors and this is rockdoor policy as a rule so maybee a rockdoor expert was needed to refit if you would like me to pm you a copy of rockdoors policy i will do .it is not for rockdoors staff to be caught up in a client /customer conflict by pointing out errors in installation .

Furts

thebaldwindowfitter wrote: »

And you know for certain he didnt and like the sealing of the sill your installer just couldnt be bothered doing the remedials ?. Because i for one change my own bubbled/ remedial rockdoors and this is rockdoor policy as a rule so maybee a rockdoor expert was needed to refit if you would like me to pm you a copy of rockdoors policy i will do .it is not for rockdoors staff to be caught up in a client /customer conflict by pointing out errors in installation .

A shocking state of affairs, but a true state of affairs. We both know it exists and it exists everywhere in the "home improvement" industry be it doors, windows, conservatories, kitchen worktops.

It is something the construction industry normally keeps to itself. For you to openly admit Rockdoor could not give a monkeys about customer issues takes some balls. All credit for openly saying what the company and the ethos are like.

Just like the dark old days of British Leyland it is down to the consumer to vote with their money and wake up to what is going on. Only by moving their purchasing elsewhere will standards improve, Perhaps there is a genuine company, with genuine standards, perhaps in Germany, who could drive the Rockdoor ethos out of business?

Andrea15

@Thebald, I am not sure I follow what you are saying.
in any case, as far as I am concerned it is all immaterial because it is I who ended up with an inferior product (the other people got good money, though); where the fault lies is immaterial
I don't think it would have taken much of an effort for the RD guy to get the original installer ON SITE at the same time as he to explain to him, and to me, what the problem was. If the frame had to be taken down to solve future problems, then so be it. For that exact reason I haven't got my vestibule decorated yet.
Also, I would have thought it would be in RD's interest to get the frame right as they have gone through al lot of expenses to get me a new door and a new fitter. I would have thought that solving what the root problem is/might be would have been the easy part.

thebaldwindowfitter

Furts wrote: »

A shocking state of affairs, but a true state of affairs. We both know it exists and it exists everywhere in the "home improvement" industry be it doors, windows, conservatories, kitchen worktops.

It is something the construction industry normally keeps to itself. For you to openly admit Rockdoor could not give a monkeys about customer issues takes some balls. All credit for openly saying what the company and the ethos are like.

Just like the dark old days of British Leyland it is down to the consumer to vote with their money and wake up to what is going on. Only by moving their purchasing elsewhere will standards improve, Perhaps there is a genuine company, with genuine standards, perhaps in Germany, who could drive the Rockdoor ethos out of business?

once again you give your same old blurb this time twisting what i have said ie that it is not for rockdoor to get in a client/customer arguement about installer issues like i have said rockdoors policy inline with all manufacturers is that they supply replacement parts only AND THAT FURTS IS WHY I DO MY OWN REMEDIALS .As you are always pointing out there are bad fitters and this lady has had one from what i have read ie not sealing at the cill as i have said a novice mistake the poster still has a draught from this door but how do we know that the installer hasnt sealed elsewhere answer WE DONT but hey ho thats once again call all home improvement companies . Can i ask you what your profession is furts im pretty sure i can find some cowboys and some dirt

NotGeorgeClark

@thebald
What's Rockdoors tolerances on a bowed slab?
I've installed 1 to the letter. And it's since bowed by 3mm.
Leaving a draught at the centre hinge and latch striker plate.
I've since managed to force the slab at the hinge side closer to the q-lon to cure that draught(hinge side).
But not the lock side.
Rockdoor have sent me an extreme draught kid.
But not once have they mentioned the clearly visible bow (when a 6ft level is placed against the slab)
The door was extortionatly expensive for me to buy before I added a Mark up.

My customer is now getting peed off after it taking me 6 weeks of constant emails to get a draught kit.
But no acknowledgement of said defect (bowed slab)

I use another well know brand of solid composite doors & theyre 1st class in fixing issues that arise and they do arise often.

Andrea15

Small update, my door is getting harder and harder to close. Alas, I still haven't managed to get anyone here to look at it.

thebaldwindowfitter

NotGeorgeClark wrote: »

@thebald
What's Rockdoors tolerances on a bowed slab?
I've installed 1 to the letter. And it's since bowed by 3mm.
Leaving a draught at the centre hinge and latch striker plate.
I've since managed to force the slab at the hinge side closer to the q-lon to cure that draught(hinge side).
But not the lock side.
Rockdoor have sent me an extreme draught kid.
But not once have they mentioned the clearly visible bow (when a 6ft level is placed against the slab)
The door was extortionatly expensive for me to buy before I added a Mark up.

My customer is now getting peed off after it taking me 6 weeks of constant emails to get a draught kit.
But no acknowledgement of said defect (bowed slab)

I use another well know brand of solid composite doors & theyre 1st class in fixing issues that arise and they do arise often.

how very strange i have been installing these doors no for nearly 20 years and never in all that tim have i known a bow to the hinge side of a door i will even go as far as to say in all my time 35 years as a joiner have i known a door to bow at the hinge side .Now i recon if what your saying is true you didnt follow the instructions to the letter and you DIDNT tighten all the hinges after instalation because that my friend is the only way this can happen

greenface

could it be the slab thickness differs and slightly thinner in the middle (I haven't known it to happen in comp but have in timber ) the 3 mm gap I expect its had a level on the outside .Have you put it on the inside and it bows the same way . Just a thought . knowing how theses are made with most decent places it could have been stored after manufactured wrong but rock are normally decent and do have an aftercare service . did you buy direct from rock and is it a rock

littlesos

Hi Andrea,

We have had the exact same problems with our "ultimate" rockdoor.
We are now on our THIRD replacement, and this one has also bowed, even though Rockdoor said they would triple re-inforce it.

The first two were dark blue, and despite facing due East so seeing very little sun, Rockdoor said the colour was causing the bowing, so they asked us to change to a lighter colour, which we did, and they claim they triple reinforced this door, but it too is now bowing in the middle.

We have huge draughts at the hinges and the lock, where there are no seals. I noticed today as I left the house that on closing the door, the seals were not even touching the door, and on locking the door only just touched, not compressed the seal.

We are seriously thinking of taking this to the small claims court as after three years and as many doors, and probably close to 50 or 60 visits we still have a blummin expensive door which doesn't close properly.