Draughty rockdoor

Andrea15

Well, I do as I am told. The GAP woman told me to, and I complied. I thought it would be an easy job, so I never thought of questioning the wisdom of it.

Andrea15

Besides, as instructed again, I went to the original installer, who went to GAP who came to me.

thebaldwindowfitter

Andrea15 wrote: »

Besides, as instructed again, I went to the original installer, who went to GAP who came to me.

Did your installer come back to look at the problem before he contacted Gap and has he sealed the cill yet

Andrea15

Yes, he did come and no, he didn't seal it.

thebaldwindowfitter

Andrea15 wrote: »

Yes, he did come and no, he didn't seal it.

So your publicly complaining about rockdoors and yet you still havent asked your installer to seal under the cill or DEMANDED he do it like i said months ago this is a novice mistake how many other things has he done wrong

Andrea15

I saw no point because the door is bowed and increasing difficult to lock.

thebaldwindowfitter

can i ask if you fully engage lock ie hooks to stop the door from bowing knowing you havde a problem situation i bet not because in 20 years of installing rockdoors i have never had as many problems as you have

Andrea15

Well, I am not alone here...
I can assure you that closing the door is quite hard. My kids cannot do it without slamming it (an it doesn't always work) and visitors give up altogether as they are too self conscious to try to force it.

HoleInOne

My Rockdoor is a couple of months old and I have already had the fitter back out twice. Gaps on the hinge side and draught at lock. I asked why it does not compress when I pull the handle up and was told they dont???
I shall be contacting them again to sort it out as the draught coming in is unacceptable for a £1200 door.

Andrea15

Update:
My first post is dated 1 March 2016. Now just over TWO YEARS later yet a new replacement for my door has been approved.
The big question is: why is this door supposed to be any different from the two previous ones? I am told that this one will have "full steel reinforcement with mesh", whatever that means...