err_connection_timed_out

garybarlowsbeard

Is there any other stats/report/test I should do or can anyone comment if the above is indicating anything specific?

Ta!

grumpycrab

garybarlowsbeard wrote: »

Output Power (Up/Down) [dBm]: 12.8 / 0.0

Error Seconds (Local/Remote): 32,202 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 113 / 18,122
HEC Errors (Up/Down): 26 / 3,299

Others will clarify but Down (link) power of 0.0 is odd.
And LOTS of local error seconds. BUT I don't know what "local" refers too. It could be LAN (e.g. wifi) errors.

kwikbreaks

I'd ignore the downstream power level - it clearly isn't 0 or it wouldn't be working. It's either a bug in the stats or the value isn't available for some reason,

DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 9,331
Line Attenuation (Up/Down) [dB]: 3.3 / 15.0
SN Margin (Up/Down) [dB]: 13.2 / 6.1
========================================
Error Seconds (Local/Remote): 32,202 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 113 / 18,122
HEC Errors (Up/Down): 26 / 3,299

With no FEC errors it looks like the profile is set to fastpath rather than the usual default of interleaved. That would usually be done on request for a gamer to achieve lower latency. Better stability and throughput would normally be achieved with interleave on as then many errors would be correctable without a full packet retransmission. If this were my line I'd ask for the profile to be reset to interleave.

The achieved sync rate of ~ 9Mbps is very low for the downstream attenuation. It should be getting pretty close to the maximum sync. The low sync is not accounted for by a high target noise margin as it is running at the default 6dB. It could possibly be because it's running fastpath although that normally wouldn't have such a marked impact.

From the stats provided it looks like the line is stable enough and there is nothing in them that I can see that would account for the timeouts. Those must be down to WiFi IMO so install InSSIDer and find which channel you are using and if there are other strong signal APs on that channel.

garybarlowsbeard

Can't even pretend to understand that but will run the next program mentioned, cheers.

garybarlowsbeard

Ok, looking at the stats on there it seems a lot of us are on channel 11 and 1, with not so many on 6. TBH I don't really know what else I'm looking for/at but for "Signal" everyone else's seems higher than mine, generally high 70s to high 80s, whereas mine is more like high 60s to mid 70s - does that explain anything?

Also my Link Score is only 50 ish, which seems pretty low and was as low as 43. Seems I have onbe or 2 overlapping and lots of co-channels but not sure how big a deal either of those are. I presume those aren't affected by where the laptio is in relation to the router?

kwikbreaks

The signal strength is given as a negative number. A fairly good signal would be -40dBm. -50dBm isn't particularly bad and the link should work pretty reliably right down to -60dBm or even -70dBm. Try changing to channel 6 if that is clear.

All you need to understand about your router line stats are that the link appears to be stable but is running considerably slower than it should for some reason. That coupled with the iffy WifI performance could indicate the router isn't performing well. You could try talking to Plusnet again armed with those stats and if you get a support guy who understands ADSL as opposed to just following a script they may offer an explanation and/or maybe a replacement router which may or may not perform better.

This shows expected sync agains attenuation. You are on ADSL2+

garybarlowsbeard

The signal has been hovering around -65 to -72 whilst the same problems have been ongoing this morning. Could the issue be the wi-fi "receiver" in the computer? If the signal is ok, as seems to be, is the next step to try to change channel, or does that mean the channel issue is ok? Either way...what next? New computer?! New router? If it was the router wouldn't that affect phones too?

garybarlowsbeard

Tried the flush dns again using a wired connection but got the following and not sure if it has worked:

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>cmd
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\WINDOWS\system32>ipconfig/registerdns

Windows IP Configuration

Registration of the DNS resource records for all adapters of this computer has b
een initiated. Any errors will be reported in the Event Viewer in 15 minutes.

C:\WINDOWS\system32>ipconfig/release

Windows IP Configuration

No operation can be performed on Local Area Connection* 11 while it has its medi
a disconnected.
No operation can be performed on Wi-Fi while it has its media disconnected.
No operation can be performed on Bluetooth Network Connection while it has its m
edia disconnected.

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::54af:d5f0:eb59:9020%6
Default Gateway . . . . . . . . . :

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:c612:1ca:146a:2a79:3f57:fe9b
Link-local IPv6 Address . . . . . : fe80::146a:2a79:3f57:fe9b%8
Default Gateway . . . . . . . . . : ::

C:\WINDOWS\system32>ipconfig/renew

Windows IP Configuration

No operation can be performed on Local Area Connection* 11 while it has its medi
a disconnected.
No operation can be performed on Wi-Fi while it has its media disconnected.
No operation can be performed on Bluetooth Network Connection while it has its m
edia disconnected.

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : lan
Link-local IPv6 Address . . . . . : fe80::54af:d5f0:eb59:9020%6
IPv4 Address. . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan

C:\WINDOWS\system32>

C:\WINDOWS\system32>

kwikbreaks

garybarlowsbeard wrote: »

The signal has been hovering around -65 to -72 whilst the same problems have been ongoing this morning. Could the issue be the wi-fi "receiver" in the computer? If the signal is ok, as seems to be, is the next step to try to change channel, or does that mean the channel issue is ok? Either way...what next? New computer?! New router? If it was the router wouldn't that affect phones too?

The signal level is borderline but should still work reliably enough to avoid the problem you are getting. Laptops normally have two decent wire antennas behind the screen. I think it's unlikely that either will have come unclipped from the wifi card. You could download a phone app and see what that reports the signal strength as from the same position.

IMO flushing the DNS cache and refreshing your local IP are not going to achieve anything useful wrt this issue.

Changing channel would appear to be the next step.

Trying your luck with Plusnet to get a router replacement would do no harm but may well not fix the issue. I'd be pretty much certain that replacing the laptop would be both expensive and non productive.

garybarlowsbeard

Thanks again. Will try and change the channel next week as away for a few days.