How to get a refund on prescription glasses from local opticians?

photome

Quizzical_Squirrel wrote: »

It's a marketing trick to make you think you're getting more choice and appeal to the varying psychologies of different consumer groups.

They're practically all made by the same Italian company anyway. The brand names have just been licenced.

Just like your Michael Kors watch was actually made by Diesel.

Off topic I know but think you will find that mk watches are made by Fossil.
Fossil make many designer brand watches that are identical apart from the name and the price

photome

iammumtoone wrote: »

Even if they were in a pile of the brand you wanted?

I don't think the OP is that bothered about the brand as at the end of the day they did choose them so must have liked them, they were just a bit miffed about it on top of the main issue.

I also don't understand why people are not understanding that £400 is a lot of money on something that is not usable/needed. It wouldn't be so bad if the OP would wear the glasses out (as they could get the lenses changed and they still would have a nice new pair) BUT they wear contact lenses so the glasses will only be for occasional indoor use, worth paying £400 if its going to improve your eyesight indoors, but if the new glass are now going to be just that same as the old thats a lot of money to waste.

The brand is important though, the Op mentioned it in her first post , to match with watch.

It still comes back to if it is that important then you need to check what you are buying, why do so many people think its down to someone else when they make a mistake

as for the rest the optician has offered to put it right

wouldnt matter if it was £10 or £400

out of interest how much of that charge is for the frame?

Annielou

1. I only bothered about the brand issue AFTER the lenses weren't fit for purpose. Had they been OK I would have just accepted it as a lesson learned.

2. I don't think I made a mistake, I faithfully went to the right display stand - I was misled.

3. They cannot put it right because I never wanted varifocals in the first place and to now put in weaker lenses would mean I end up with the same product I already owned in the first place.

4. Frame approx £230, rest is lenses as I asked for thinnest ones.

Poppie68

To be fair if the prescription is wrong and hasn't changed since the last one then they should refund in the entirety..Maybe it's worth taking them to another optitions for an opinion and eye test?

pinkshoes

The brand is irrelevant here, so that needs to be ignored.

To summarise:

1.The OP paid for am eye test and was told they needed a different presecription to the ones they already had.

2. The new prescription is unsuitable and incorrect, admitted by the shop.

3.the shop have offered to change the prescription, but this would then be the same as the glasses that the OP already has, so paying £400 for something not needed.

If the shop have got the prescription wrong, then a full refund should be given IF they are now offering a prescription the same as what the OP already had.

Fosterdog

What was the reason for your appointment in the first place? Was it just a routine check x months since your last or did you make an appointment because you thought you needed new glasses/different prescription or have been having new/worse problems with your eyes and vision?

Annielou

appointment made purely because I had to have the annual contact lense check up. they told me to bring my glasses in which I dutifully did. they tested the glasses and told me I needed to update them. I had been happy with them but they are the professionals so I thought they must be right, the glasses are old, and what do I know, maybe they will update them and I will think "wow I should have done this 10 years ago." so I went along with it, chose the frames (from the MK stand 'mistakenly'- doh!) and waited in anticipation for the brand new world I would see out of them. but no, the new brand world didn't happen, the new glasses made me nauseous. so from having gone in for an annual contact lense check I was led to believe I needed something that I really didn't and it has cost me £400 to be shown that my old glasses were actually wonderful all along. I am a layman, why would I have known any different? and why wouldn't I have believed what I was being told? (and come to that, irrelevant as you may think it is, why shouldn't I have believed that the MK stand would hold MK frames)

Blackbeard_of_Perranporth

Sorry, nut I am getting off the bus at this stop.

Not that I have just paid £650 for three pairs of glasses. 1 for close work, 1 for driving and dun glasses for driving.

burlington6

Annielou wrote: »

1. I only bothered about the brand issue AFTER the lenses weren't fit for purpose. Had they been OK I would have just accepted it as a lesson learned.

2. I don't think I made a mistake, I faithfully went to the right display stand - I was misled.

3. They cannot put it right because I never wanted varifocals in the first place and to now put in weaker lenses would mean I end up with the same product I already owned in the first place.

4. Frame approx £230, rest is lenses as I asked for thinnest ones.

So you won't mind if they sort out the lense issue then, will you?

Annielou

But they CAN'T sort it out because the only thing they can do is make the lenses weaker (but I already own a pair of weaker glasses which they tested when I came in) or put in varifocals (which I said at the outset I didn't want). So it is IMPOSSIBLE to sort the lenses out. My point all along has been that when I said at the outset that I didn't want varifocals they should have said that in that case I am best to stick to the glasses I already own. Instead they sold me £400 glasses which I cannot see through.