How to get a refund on prescription glasses from local opticians?

kirtondm

If you genuniely can't see for distance with the new rx the logical thing to do next would be to get them to recheck the prescription. Is the vision ok if you are not moving your head?. If it is then it is probably adaption. If it is not right even when you are not moving you head definetly get the presciprtion rechecked.

It is normally really obvious if someone dosen't like the frame they pick the specs up put them in for 2 seconds and say can't see anything out of them. At whcich point I normally change the frame as it is in the long term the easiest thing to do!

It is hard to advised without seeing the rx but some are much more trouble than others esp if their is a big change in rx - sometimes a 1/2way point is useful.

I think their are some genuine issues here apart from the frame

Poppie68

While they have excepted the problem of the lenses it's an issue personal to you and not a fault of the lenses. The frames are the ones you chose, you should of checked the make before purchase if it was so important to match them up with your watch, as it stands you chose your favourite pair out of the ranges on offer so if you had chosen a MK frame then you wouldn't of got the ones you truly liked, seems a bit daft to me.

Annielou

i repeat what i said above, had the lenses been good I wouldn't have bothered about the frames, but the lenses were not good, they were unusable. I therefore had to address the lenses issue and so only then brought up the fact that in 'addition' to that main issue I had also felt rather duped by the fact that there were 'impostor' frames in the Michael Kors display. If nothing else perhaps they will have a tidy up in their display stands and make sure the D&G frames are in the D&G display and Police in the Police display, rather than a higgledy-piggledy mish-mash so that the same mistake doesn't happen to somebody else. Remember too that when trying on lots of frames in a mirror I couldn't actually use my reading glasses each time so whatever it said on the inside arm was not readable to me. Surely as a consumer I should be able to pick a frame in good faith from a designer display stand with the full expectation that it is what it says in great big capital letters at the top? Personally I would have thought that was a basic assumption

Poppie68

If the Fendi pair where the ones you picked then obviously you liked them more than any from the MK range, so would you of preferred to by a lesser liked frame just because they match a watch?

Annielou

I understand why you are puzzled, but I guess my annoyance was that I had genuinely thought I was buying one thing, when in fact I had - unintentionally - bought something entirely different. If I went into a shop to buy Jimmy Choos and picked some shoes off the Jimmy Choo shelf and bought them all the time under the total belief they were Jimmy Choos (because the shop had displayed them that way), and then when the assistant boxed them up the box said Louboutins and I questioned it and the assistant said "oh yes the loutoutins often get put on the Jimmy Choo shelf - I think I would be entitled to think, hold on a minute I thought they were Jimmy Choos!! I might still like the shoes, but if I had wanted Jimmy Choos for a specific reason I would be pretty damned annoyed and feel that the display had misled me. I don't think I can explain it any more simply.

kirtondm

I am afraid I still think the frame argument is weak. Often patients will pick up frames and put them back in the wrong displays anyway. In our practice the brand would definetly have been mentioned anyway. Generally opticains that stock branded items tend to know a little about the brand as well and I feel it was strange it was not commented on before purchase. Here it would run something like I want a pair of x to go with my watch - dispensing opticain - well here are the x frames do you want me to photo them so you can compare etc.

I still think the onus is on you to confirm the brand if it is important to match a watch etc before purchase.

If it was me I would as a GOGW probably swop the frame for the diffrence if any but don't believe their is any obligation to do so.

photome

burlington6 wrote: »

I wonder if your ''vision problems'' with these new glasses would have emerged if the frames were the MK ones you thought they were.

I also wondered that, and still stick to my point that the OP chose the frames no one pressured her in to buying them

It's a bit like going out for a pair of Levi's, and buying wranglers, then complaining when you get home

The lense issue is totally separate and I think the opticians should sort them,which they have offered to do

macman

Two issues here: wrong frames, and possibly wrong prescription. Totally separate issues. With the first, surely you signed an order that clearly stated the model of frames you had ordered? The fact that brand A was on the display for brand B is simply not relevant, its up to you to check what you are buying.
The wrong prescription, or lenses that don't fit that prescription, is more serious, and at the least I'd be asking the optician to retest you to double check, and check the lenses themselves.

Annielou

I signed nothing. There was no order and at no time did I see anything written down about the brand or hear anyone mention the name of the brand. In fact when I saw the case that was the first time i was even aware Fendi even did glasses!! Re the prescription: they have retested and have explained why the problem is occurring. However the only "fix" is to weaken the lenses but if I allow them to do that I end up with a product that I already owned!! Had I known that from the beginning I would never, ever, ever have agreed to pay £400 for something similar to what I already owned. Simples. Hence I asked for a refund and got a point blank refusal.

iammumtoone

photome wrote: »

It's a bit like going out for a pair of Levi's, and buying wranglers, then complaining when you get home

Imagine that jeans come with no branding on the outside, the only way to tell the brand would be to look very closely inside at a small label, then imagine that you are unable to read small writing as your eyesight is not good enough. You picked these jeans in a pile that was labeled Levis.

You then get home and realise that they are wranglers and there is nothing you can do about it.