How to get a refund on prescription glasses from local opticians?

unholyangel

aggypanthus wrote: »

Specsaver give warranties, pity you rushed in to get designer ones from another shop.:(
Call you local trading standard office, they will give you best consumer advice.

Trading Standards don't offer consumer advice. In fact I believe these days, they refuse to speak to consumers at all and complaints can only be passed on via citizens advice.

Annielou

Doh! i'm doomed

aggypanthus

unholyangel wrote: »

Trading Standards don't offer consumer advice. In fact I believe these days, they refuse to speak to consumers at all and complaints can only be passed on via citizens advice.

Yes they do, and in Central Scotland, I called them recently.

aggypanthus

Annielou wrote: »

thanks aggypanthus, i will give that a go then. it's almost a matter of principle now

up date here, or PM me incase I miss you x

Annielou

will do. thank you so much

Torry_Quine

It seems that the problem is that the distance prescription is stronger meaning they can't be used for close work.

Annielou

can't be used for close work, or walking, or anything at all really given i feel like i'm on a ferry in a storm

wealdroam

Annielou wrote: »

i wonder then if there should be a cooling off period for customers walking into opticians. had i ordered these online i wouldn't have this problem. but because i have physically walked into somewhere i seem to have less and limited rights.

I'm not sure you're right there.

If you had ordered the glasses online, you would've sent them a prescription and the online supplier would've made the glasses to your prescription.

That means that you have no right to cancel the contract unless they are actually faulty.

In other words, there is no cooling off period for online purchases where the goods are made to the consumer's specification.

Annielou

OK accepted, it seems like a minefield really and it really hurts me to give up and give in, but its sounding like i may have to on this occasion

unholyangel

aggypanthus wrote: »

Yes they do, and in Central Scotland, I called them recently.

My TS will speak to consumers and even occasionally get involved for a single complaint or give the retailer a quick call/email - but they don't give advice. Heck mine don't even have their own website, they're mentioned briefly on the local councils website but thats it.

Going from what people have posted on here though about their own TS, I think mine is the exception rather than the norm.