Official Vodafone Complaints/Query Thread

sam1970

Nearly 24 hours later and still no network signal. I ported mobile numbers so many times...more than I can remember...and I have never been unable to use my phone for more than few minutes, at the worst. Vodafone still live in the 1990's by the look of things...very disgusting service

alykatz

I am wondering if someone here can please help me as im losing the will to live and am at the point of not being able to pick up the phone and just call to sort things out as i feel im just going to scream at someone.
Have been with vodafone for years but since i renewed my contract last august i have had nothing but problems with my bills.

The last correct bill i had was last October since then i am having to call every month to get then to sort things out . This is really not good enough and am at the point of tearing my hair out now please can someone help.

mobilejunkie

The WRT team could if you follow the perennial instructions on this thread and contact them.

d123

alykatz wrote: »

I am wondering if someone here can please help me as im losing the will to live and am at the point of not being able to pick up the phone and just call to sort things out as i feel im just going to scream at someone.
Have been with vodafone for years but since i renewed my contract last august i have had nothing but problems with my bills.

The last correct bill i had was last October since then i am having to call every month to get then to sort things out . This is really not good enough and am at the point of tearing my hair out now please can someone help.

I presume you have missed the multitude of posts in this thread about how to contact the Vodafone forum team?

BTreadaway

I was a Vodafone customer for over 10 years.
Problems started with my Account in 2015.
At the end of April 2016 I upgraded to a new Phone. However I had no service at all for the month of May.
After numerous phonecalls to various Vodaphone customer service people all around the world - Egypt, Cape Town, Ireland, New York...no one fixed the problem despite reassuring me once again that my phone would work in 48 hours and that the problem was sorted!
I handed back my upgrade within the 30 day trial period, and i closed/cancelled my account with Vodafone having cleared my bill with them.
I did this at our local Vodafone store to be sure everything was done properly.

Since then I have had various notifications that my account was overdue, despite the fact that I am no longer a Vodafone Customer, and can no longer even get into my old account.
I would immediately spend yet another 2 hours calling Vodafone to sort out the problem.
At one point they billed me for over £1000, which my Bank paid, because i had had a direct debit account with Vodafone.
I had cancelled the direct debit with my Bank, and Vodafone. That month the amount taken from my account pushed me into overdraught!
I continued to get text messages that my account was overdue for various amounts.
I would call immediately, and was told by every Vodafone Customer service person, that there was no money owed, and to ignore the texts, because everything was sorted.

This has continued since May 2016 until now.
I received a letter from vodafone on the 20th February, saying Overdue payment - final notice.
Once again i phoned Vodafone, and spoke to Harry in Egypt. I always ask for the operators surname and a reference number, but am told that is not possible.
He assured me that everything was sorted once again, no need to worry at all, and that no, I would not be handed over.

On the 14th March I received a letter from ADVANTIS DEBT COLLECTION SERVICE, saying they were instructed by Vodafone to contact me for an outstanding bill.
I have phoned ADVANTIS, and they say they need to get back to Vodafone, and will be in touch.
I am at my wits end....
I have spent more time over the past year on the phone to Vodafone all around the world, than my own family...to no avail!
I would be grateful and thankful for any help to finally have everything sorted properly.
It is hugely frustrating to get a different person around the world every time you call about help for the very same problem, and have to start at the beginning once again.
We customers are just another voice at the end of a line, that the operator will never have to speak to again.
So any problem, is passed on and on again. No one can be held accountable ever.
Any help would be greatly appreciated.

mobilejunkie

Read the thread.

dazzaofdagenham

Vodafone billing is a shambles and your best not being with them.

NO ONE in the organisation including the WRT have any idea of what's going on. Been there and done that.

I can offer no words of advice to you, others maybe...

Don't join Vodafone under any circumstances, the effort involved in fixing problems is immense and just not worth the blood pressure tablets.

sam1970

dazzaofdagenham wrote: »

Vodafone billing is a shambles and your best not being with them.

NO ONE in the organisation including the WRT have any idea of what's going on. Been there and done that.

I can offer no words of advice to you, others maybe...

Don't join Vodafone under any circumstances, the effort involved in fixing problems is immense and just not worth the blood pressure tablets.

Unfortunately too late for me. My first bill is not generated yet and their website already showing extra charges of £25 on top of the £25 plan rent. No one from vodafone can explain the extra charges even though the site clearly says that I did not use any thing outside of my allowance. I have a feeling they are charging me twice the rent for the same number. This on top of the scandal last week when they ported my number from BT and assigned it to some one else's sim card. It took 48 hours to sort out (after hours on the phone to customer service and two visits to vodafone store) and left me without a working sim card for 48 hours. The WRT team keep emailing calming messages saying they are looking into things and they are pleased that problem is now sorted...but they really dont do any thing. It is all up to the customer to chase.

dazzaofdagenham

They are beyond a nightmare.

I always tried to use webchat and therefore you can have a transcript of the discussion you are having, and therefore have something to refer to.

The shops are exactly that...just there to sell you something, I don't think they have any authority to solve problems.

Good luck

RightyTightyLeftyLoosey

Well, I'm going to try posting here to gain the attention of someone from Voda, as I'm stuck in some sort of circular discussion with CS/LiveChat.

Vodafone have been charging me for Spotify for nearly 2 years, when it was supposed to be included in my plan. But every month you send me a charming text to say you've added an additional £10 to my charges.

All 4 contracts we have are up for renewal in the next 6 months. I've been a Voda customer for over 20 years, since I was a member of staff.

If you can manage to correct your mistake and reimburse the overcharge, I might not move all of these contracts to another service provider.