Official Vodafone Complaints/Query Thread

mobilejunkie

Then it's Vodafone you need to speak with. The only effective way of so doing is by contacting the WRT as instructed on here.

sam1970

I tried many times to post this to Vodafone as requested by Vodafone agent on MSE but they never responded with a reference number for me to put on the forum so I had no choice but to post my problems here.

Since I had my first Vodafone sim only contract last month I had so many problems:

1- First Contract (phone number ending 41): First bill was fine in my name then the second bill was in my wife's name which was very strange as I never asked for a change of ownership. I spent hours on the phone to sort that out and I had to go to vodafone store with my wife to show our IDs.Vodafone staff could not explain why the change happened and how did they get hold of her name and surname which are completely different to mine (She had an account with vodafone over 10 years ago).Eventually managed to have the account back in my name which was very important for me for my tax purposes.

2- The following month I bought another sim only contract (number ending 45) and although I provided another bank account details for payment as I wanted to keep the two numbers separate, vodafone put both numbers under one account and one bill which was not good for me. After hours on the phone to customers service, I have now two accounts but the problem is one account still have both numbers on it (ending 41 and ending 45) while the other account have the number ending (45) only on it and I am worried that I will be billed for the number 45 twice!!

3- I received the sim card for the number ending 45 only 3 days ago and I put it unused in drawer as I am porting my number from BT to this sim on 20 March. Inspite of that, vodafone website is showing current charges of £52 on this sim even though the monthly rent is only £25. Hours on the phone to customer service and they could not explain the charges on this un used sim!.

Is vodafone going to compensate me for my wasted time and sort out out all these issues? For God sake I have been with you for only a month and had all these problems. I am a professional and I do not have the time to waste on these things. I still have sim cards with BT and 3 and I never had to call their customer service once during the contract period.

bertiewhite

mobilejunkie wrote: »

Then it's Vodafone you need to speak with. The only effective way of so doing is by contacting the WRT as instructed on here.

I have - I posted on this "Vodafone" thread in case anybody else has had a similar experience?

sam1970

As if I did not have enough problems with Vodafone, here is another one. I was expecting number porting from BT today (Submitted online request a week ago and chose today's date for porting). Waited all day..nothing happened...called their porting Dep. they said I should wait till 8pm. I insisted on them checking the system to confirm things and they could not find the porting request so it will not happen today. I am not young..I am already 50 and on blood pressure tablets and all this is not good for my health. Vodafone..I have been with you for just over a month and you are going to kill me before the end of the contract

sam1970

Here is another problem today...the number ending 141 which has been working fine (not the one I am porting from BT today) has stopped working today for no obvious reason. Called Vodafone and they said there is a problem from their side and may take 24 hours to resume the service.....Never had this crap with any other company before....what is next ?

MillsBTRS

HI,
I have been with Vodafone for well over 5years. Once again stayed with them for another 24month contract starting in January 2017 as they are very good service reception in the London area.

However, I have received a text from them saying my monthly plan will be increasing by 3.2% in line with some RPI that has been released. Increasing my monthly payments.

Is this legal?

I find it bad enough that they do have one of the worst Data packages available but I find their network works best around London hence I have stood by them.

sam1970

sam1970 wrote: »

Here is another problem today...the number ending 141 which has been working fine (not the one I am porting from BT today) has stopped working today for no obvious reason. Called Vodafone and they said there is a problem from their side and may take 24 hours to resume the service.....Never had this crap with any other company before....what is next ?

I found out the problem after two hours on the phone to Vodafone and speaking to at least 5 agents who put me on hold then line keeps cutting off.....They ported my number from BT but to the wrong Vodafone number...what a nightmare...and on top..my BT sim has obviously stopped working and now I am completely uncontactable..and I am a hospital doctor and Iam on call today

Vodafone

Hi sam1970,

Further to our reply here, I can confirm that we'll get back to you in reply to your latest email as soon as possible.

Kind regards,

Lee

Social Media Operations

Vodafone UK

mobilejunkie

MillsBTRS wrote: »

HI,
I have been with Vodafone for well over 5years. Once again stayed with them for another 24month contract starting in January 2017 as they are very good service reception in the London area.

However, I have received a text from them saying my monthly plan will be increasing by 3.2% in line with some RPI that has been released. Increasing my monthly payments.

Is this legal?

I find it bad enough that they do have one of the worst Data packages available but I find their network works best around London hence I have stood by them.

It is. Usually contracts on all networks allow for an annual increase limited to the RPI (though the last RPI was 2.6%, excluding the latest which would be after the calculation they have made). If more than the RPI you should have the right to cancel without charge.

sam1970

Vodafone wrote: »

Hi sam1970,

Further to our reply here, I can confirm that we'll get back to you in reply to your latest email as soon as possible.

Kind regards,

Lee

Social Media Operations

Vodafone UK

I am sorry but I have lost confidence in Vodafone completely. You ported my BT number to the wrong vodafone number and although I managed to cancel that porting and recover the vodafone number (over 3 hours on the phone to customers service) but now both my BT and vodafone sim cards are dead and I did not have a phone to use since 11 am. I have just been to vodafone store and they could not help.