Avro Energy reviews: Give your feedback

2010

I`m going to use the last day of every month to give meter readings.

My DD is dated the 21st so the last day will be just fine for me.
I`m well in credit but if I need to top up I`ll do it by one off payment like I did with Avro and just leave the DD amount as it is.

Overall, although we didn`t want Avro to go under, we`ve probably ended up with the best of the bunch with Octo.

Thesaltmustflow

2010 said:

I`m going to use the last day of every month to give meter readings.

My DD is dated the 21st so the last day will be just fine for me.
I`m well in credit but if I need to top up I`ll do it by one off payment like I did with Avro and just leave the DD amount as it is.

Overall, although we didn`t want Avro to go under, we`ve probably ended up with the best of the bunch with Octo.

My DD is also the 21st and I'm currently in credit by approx £300 (until the final Avro bill comes in of course) and Octo has left my DD at £140, the same as it was with Avro. Think I'll submit a reading on the 1st of the month like I used to with Avro then put a couple of top up payments into octopus during the next 2 months 'attempting' to keep a little in credit then see how it all pans out.

From my 'rough working out figures' standpoint I believe my DD should be around £190 to cover annual usage which although I'm not happy having that increase, I can live with it for now (probably be more like £250 come April 22 but hey ho what can you do)

I too think we've ended up with the 'best of the bunch' with Octo. 

youravinalarrrf

The more I look at the Octopus Dashboard the more confusing the messages which are there become

Cooling off period active

The cooling off period for switching your energy is 14 days.

This means you can contact hello@octopus.energy for up to two weeks after you start your switch to cancel.

If you do cancel in the cooling off period nothing will change. You'll stay with your old supplier as normal, as if nothing ever happened.

In my case it's not yet been 14 days since I received the email from Octopus telling me that my switch to them is underway. I received that particular email on 15th October and 14 days from then takes it to 29th October. I wonder if that's the reason that Octopus have not uploaded the opening meter readings to their system yet?

It's not like we have an option to cancel the switch as we have nowhere to go back to!

We could really do with an official Octopus Representative on this forum to answer these basic questions and explain.

Consumerist

2010 said:

Overall, although we didn`t want Avro to go under, we`ve probably ended up with the best of the bunch with Octo.

My sentiments exactly.

I suspect much of the angst here is due to the Avro mind-set. Octopus has a reputation for good customer service - something we're not really used to with Avro. If folks have a problem, including submitting meter readings, then they could send them an email; word has it that they do respond.

I can imagine that they are snowed under with queries at the moment so the least we can do is give them a break, surely.

alanwsg

youravinalarrrf said:

It's not like we have an option to cancel the switch as we have nowhere to go back to!

We could really do with an official Octopus Representative on this forum to answer these basic questions and explain.

I think you probably need to just calm down and just let Octopus work through their process and get all the accounts transferred over, then figure out if you want to stay/go/change your DD/ whatever.

It's fairly obvious the messages that are appearing at the moment are just the result of them using their normal switching process for the SoLR transfers as a quick 'one-off' fix.

lawleypop1502

millie said:

It’s now showing on my account. The industry body that oversees switching has temporarily stopped your gas switch. There is an error in their data and we are working with them to fix this. They are Asking for an opening reading for my electric not gas. 

Mines is now showing this to for Gas but Electricity switch seems to be ok and should be transferred on 28th October.  Nothing is every straightforward  

gwapenut

Having been through this with breeze into British gas a couple of years ago, it's interesting how much more I feel in safe hands with octopus than with British gas, which felt like it was taking an eternity.

In practice, the delays then were probably very similar to the delays now, but when octopus are communicating on an almost daily basis, it just allows me to switch off and enjoy the ride. Of course, back then I couldn't wait to get off the rip off deemed tariff, whereas now I'm in no hurry.

But frequent communication, however generic, makes all the difference to me.

Consumerist

lawleypop1502 said:

Mines is now showing this to for Gas but Electricity switch seems to be ok and should be transferred on 28th October.  Nothing is every straightforward  

I wouldn't worry about the details at this stage. The bits and pieces are slowly falling into place but not all at once.

My DD is due to for payment soon and I'll watch to see if that actually happens but I will not be unduly concerned if it doesn't.

When I submit my first meter readings soon afterwards, it should generate a statement on the same date but I suspect that Octopus will not generate any statements until it has received closing readings from Avro - so I may have to wait for that.

It will all come out in the wash in due course. I'm quite relaxed about it all.

youravinalarrrf

For those who may be interested some minor progress has been made overnight. My Dashboard is now showing the following although there is no access to view or check the opening Electricity reading as the "Explore my energy use" link has not been populated and the "View meter reading history" link which contains your personal data has not been built yet. The Gas reading has gone awol or has just not been uploaded as yet and the error message for that has also changed.

The full name for the tariff we're on is actually "Flexible Avro October 2021 v1" a name which I've not seen mentioned before. This may be useful when checking comparison sites in the future. According to the Avro website the final bill has still not been produced.

youravinalarrrf

Today's Octopus update for Avro customers