Avro Energy reviews: Give your feedback

2010

Consumerist said:

It looks as though a DD and manual top-ups is still the best option for most.

Manual top ups.
Won`t that be the WFP (assuming you qualify for it)  ?

Consumerist

youravinalarrrf said:

If you've been managing your Avro account (I know it was extremely difficult to get any response or sense out of Avro) you should already have a credit balance built up which will transfer over to Octopus. As normal this credit balance will gradually reduce over the winter months before starting to build up again over the summer months. It's all about setting the correct Direct Debit payment based on your particlar annual usage so it evens things out for your monthly budget.

Although Avro's credit balances should have been designed to pay Avro's rates - not Octopus's.

For me, I think, the trick might be to leave the DD set at the Avro amount until the credit balance is used up then adjust the DD to cope with the rest of Winter. This way, I hope to keep any credit balance to a minimum.

I must confess that, at the moment, I'm having some difficulty getting out of the Avro mind-set but it seems Octopus are far more accommodating when it comes to financial arrangements.

MWT

Consumerist said:

I must confess that, at the moment, I'm having some difficulty getting out of the Avro mind-set but it seems Octopus are far more accommodating when it comes to financial arrangements.

Another little change for you may be the billing process.

Octopus are not keen on estimated bills so if you don't have a smart meter, just give them a reading any time you want and you'll get a bill generated against that reading.

Once a month is good, but if you want to do it once a week you can do...

If you don't do it at all they will nag you to do it, but it isn't like some suppliers where they positively lust after the chance to send an estimated bill...

Consumerist

Well into the meter-reading habit already so no problem for me. Thanks for the tip, anyway.

mikeyorkie10

youravinalarrrf said:

Today's Octopus update for Avro customers

UPDATE FRIDAY 22ND OCTOBER

This whole week has been devoted to making two crucial steps for customers. First, we've been sending out final bills throughout the week. Second, we've been initiating more and more Avro customers' switches to Octopus, and emailing them to share next steps about their switch and tariff rates.

We're working through both of these steps bit-by-bit, because we know how important it is to get every detail in your bills right. If you've not heard from us yet, you should do very soon. For now, if you're eager to find out your tariff details, head to our FAQs.

I'm still waiting for someone to post on here and confirm that they've received their final Avro bill.

No Final bill yet but my 'switch' is underway according to an update on my Octopus account.  DD info been transferred, same amount, same date - should go out early next week?.  No balance info. 

mikeyorkie10

I have this message on my account... 

"It's looking a bit quiet in here…🕵

Don't worry – Avro's administrators are still finalising bills, accounts and balances. Once yours is finalised, we'll automatically update the financial details here."

It looks like I can now post meter readings...... anyone done this yet?

youravinalarrrf

youravinalarrrf said:

The Electricity on my Octopus Dashboard has finally updated this afternoon and now shows this

All done! 🎉

We're officially your energy supplier from Saturday 23rd October.

You'll get a final bill from your previous supplier in the coming weeks.

However, since your old supplier is responsible for releasing your final bill, we can't say for certain when you'll get it, but from our experience it usually happens in four to six weeks.

Octopus have also amended the meter details to correctly identify that it's a SMETS 1 meter which should allow it to receive the update which will allow it to automatically send readings if and when that ever happens and be able to transfer between providers.

I'm still hopeful that 4-6 week delay before the final bill is issued by Avro is just another erroneous message from their software. If that turns out to be the case I will owe Octopus an apology for assuming they had previously told porkies.

I just need them to upload the final Avro meter readings to the Octopus system and I should be done.

The bad news is that although today is supposed to be the day Octopus officially becomes my supplier and in theory I'm supposed to now "live" and fully working on their system nothing has changed overnight.

My opening meter readings have not been uploaded to the Octopus system and still show "Opening meter reading due". There's also no sign of an email containing my final Avro bill which the Octopus daily updates suggest they are sending out daily. I've checked Avro's website and no final bill has been produced. As I expected there's no way for me to input the opening meter readings from the 26th September myself as it only allows meter readings from the last 10 days to be input.

If this doesn't change today I'm afraid Octopus will be getting both barrels tomorrow!

MWT

youravinalarrrf said:

If this doesn't change today I'm afraid Octopus will be getting both barrels tomorrow!

You are one of over 500,000 new customers being moved over, if you can manage a little more patience and if you need to call CS go in without 'both barrels' you are more likely to have a productive experience.

Also keep in mind that some of the messages you will see in your account during the switch process are not really intended for you as they refer to the normal switch process, not the SoLR process that you are going through...

millie

It’s now showing on my account. The industry body that oversees switching has temporarily stopped your gas switch. There is an error in their data and we are working with them to fix this. They are Asking for an opening reading for my electric not gas. 

[Deleted User]

millie said:

It’s now showing on my account. The industry body that oversees switching has temporarily stopped your gas switch. There is an error in their data and we are working with them to fix this. They are Asking for an opening reading for my electric not gas. 

Ditto.
Not overly concerned, can't do a lot about it.