Avro Energy reviews: Give your feedback

Consumerist

Well into the meter-reading habit already so no problem for me. Thanks for the tip, anyway.

mikeyorkie10

youravinalarrrf said:

Today's Octopus update for Avro customers

UPDATE FRIDAY 22ND OCTOBER

This whole week has been devoted to making two crucial steps for customers. First, we've been sending out final bills throughout the week. Second, we've been initiating more and more Avro customers' switches to Octopus, and emailing them to share next steps about their switch and tariff rates.

We're working through both of these steps bit-by-bit, because we know how important it is to get every detail in your bills right. If you've not heard from us yet, you should do very soon. For now, if you're eager to find out your tariff details, head to our FAQs.

I'm still waiting for someone to post on here and confirm that they've received their final Avro bill.

No Final bill yet but my 'switch' is underway according to an update on my Octopus account.  DD info been transferred, same amount, same date - should go out early next week?.  No balance info. 

mikeyorkie10

I have this message on my account... 

"It's looking a bit quiet in here…🕵

Don't worry – Avro's administrators are still finalising bills, accounts and balances. Once yours is finalised, we'll automatically update the financial details here."

It looks like I can now post meter readings...... anyone done this yet?

youravinalarrrf

youravinalarrrf said:

The Electricity on my Octopus Dashboard has finally updated this afternoon and now shows this

All done! 🎉

We're officially your energy supplier from Saturday 23rd October.

You'll get a final bill from your previous supplier in the coming weeks.

However, since your old supplier is responsible for releasing your final bill, we can't say for certain when you'll get it, but from our experience it usually happens in four to six weeks.

Octopus have also amended the meter details to correctly identify that it's a SMETS 1 meter which should allow it to receive the update which will allow it to automatically send readings if and when that ever happens and be able to transfer between providers.

I'm still hopeful that 4-6 week delay before the final bill is issued by Avro is just another erroneous message from their software. If that turns out to be the case I will owe Octopus an apology for assuming they had previously told porkies.

I just need them to upload the final Avro meter readings to the Octopus system and I should be done.

The bad news is that although today is supposed to be the day Octopus officially becomes my supplier and in theory I'm supposed to now "live" and fully working on their system nothing has changed overnight.

My opening meter readings have not been uploaded to the Octopus system and still show "Opening meter reading due". There's also no sign of an email containing my final Avro bill which the Octopus daily updates suggest they are sending out daily. I've checked Avro's website and no final bill has been produced. As I expected there's no way for me to input the opening meter readings from the 26th September myself as it only allows meter readings from the last 10 days to be input.

If this doesn't change today I'm afraid Octopus will be getting both barrels tomorrow!

MWT

youravinalarrrf said:

If this doesn't change today I'm afraid Octopus will be getting both barrels tomorrow!

You are one of over 500,000 new customers being moved over, if you can manage a little more patience and if you need to call CS go in without 'both barrels' you are more likely to have a productive experience.

Also keep in mind that some of the messages you will see in your account during the switch process are not really intended for you as they refer to the normal switch process, not the SoLR process that you are going through...

millie

It’s now showing on my account. The industry body that oversees switching has temporarily stopped your gas switch. There is an error in their data and we are working with them to fix this. They are Asking for an opening reading for my electric not gas. 

[Deleted User]

millie said:

It’s now showing on my account. The industry body that oversees switching has temporarily stopped your gas switch. There is an error in their data and we are working with them to fix this. They are Asking for an opening reading for my electric not gas. 

Ditto.
Not overly concerned, can't do a lot about it.

victor2

Same here, just have to let them sort it out:

The "View more" link just refreshes the page.

[Deleted User]

MWT said:

youravinalarrrf said:

If this doesn't change today I'm afraid Octopus will be getting both barrels tomorrow!

You are one of over 500,000 new customers being moved over, if you can manage a little more patience and if you need to call CS go in without 'both barrels' you are more likely to have a productive experience.

Also keep in mind that some of the messages you will see in your account during the switch process are not really intended for you as they refer to the normal switch process, not the SoLR process that you are going through...

I think they may revisit the systems to build in a few more messaging options after this (as will other suppliers perhaps) but a lot of it scream standard switch and best option they have to hand at the moment.
Take home from all this is my home is still heated and lights come on. Not all that bad really.

want_to_save

mikeyorkie10 said:

I have this message on my account... 

"It's looking a bit quiet in here…🕵

Don't worry – Avro's administrators are still finalising bills, accounts and balances. Once yours is finalised, we'll automatically update the financial details here."

It looks like I can now post meter readings...... anyone done this yet?

I havent done mine yet am going to post readings on the 26th as that is a month since they have been providing me with energy and then use 26th month thereafter as my meter reading date