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Avro Energy reviews: Give your feedback

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  • Nocturn68 said:
    The ombudsman has completed the investigation. My complaint has been upheld, on all counts.
    • Avro did not act in accordance with the Standard Licencing Conditions when they blocked the transfer to another supplier, as the debt was under 28 days old.
    • Avro customer service failed to address the complaint to a satisfactory standard
    The ombudsman has ordered that Avro send a written letter of apology and a payment of £50.
    Just out of interest, did you ever get to see the "offer" you had not received?
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
  • westv
    westv Posts: 6,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Gerry1 said:
    2010 said:
    Octree said:
    Unless I've made an error I can't see Avro on the Cheap Energy Club comparison any more. Does this mean they have pulled out of the market for new customers?
    More likely means Cheap Energy Club is not getting any commission from Avro for instigating switches.
    Could well be that Avro are still paying commission if they gain a customer from another company via the CEC, but not for a tariff swap by an existing Avro customer.
    Hiding deals offered by your existing supplier makes a nonsense of the CEC's ethical claims to show all suppliers.
    When I looked a week ago you had to go direct if searching via CEC.
  • I have just done a price comparison on the CEC for the first time in ages (because I knew there was no point as prices were skyrocketing) and concur that the increases are 40-50%:  Horrifying but true.  I think Avro really do have us over a barrel and are only too aware of it.  I also expect them to disappear in the not too distant...

    Last night, I wrote them quite a sternly worded email requesting refund of my north of £300 credit but did not send it; I loathe being in this position:  I am actually afraid they might terminate my contract if I either ask for money I am owed or to reduce my DD.  I think, were I to receive a refund, they would hike the DD to an idiotic level and, if I cancelled the DD, they would terminate my contract and throw me to the overpriced wolves.  I never thought I would miss having only exit fees to worry about.

    Avro has been my first foray into a (historically) non-Big 6 (hah!) company and I cannot say it has been any fun at all.  It has saved me money but at what cost, ultimately?  Only time will tell.
  • Consumerist
    Consumerist Posts: 6,311 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 17 September 2021 at 7:49PM
    If you ask for a refund, they will either allow it (in full or in part) or refuse it. Nothing more. At this time of year, they are likely to refuse if it represents less than the value of about 2-3 months standard (1/12 of annual) DD.
    If you cancel your DD they are likely to transfer you to their SVR tariff which would be more expensive in the long run.
    If they are going to crash and die there is not much you can do about it except transfer to another supplier now (before it's announced).
    That's life, unfortunately. We're all in the same boat.
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
  • Nocturn68 said:
    The ombudsman has completed the investigation. My complaint has been upheld, on all counts.
    • Avro did not act in accordance with the Standard Licencing Conditions when they blocked the transfer to another supplier, as the debt was under 28 days old.
    • Avro customer service failed to address the complaint to a satisfactory standard
    The ombudsman has ordered that Avro send a written letter of apology and a payment of £50.
    Just out of interest, did you ever get to see the "offer" you had not received?
    The offer did not exist. Avro did not even bother to submit any evidence to the ombudsman to defend their actions.
    I am not holding my breath for the formal apology or 'compensation', based on their total lack of interest so far.
  • I thank you, Consumerist, for stating what I already knew but was trying to pretend was not the case.  We should have options!  What on earth is the point of all the comparison site BS if suppliers can raise charges whenever they like and go bust at the drop of a hat?

    It seems we really are between an Avro and a hard place.
  • Consumerist
    Consumerist Posts: 6,311 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 17 September 2021 at 9:15PM
    Well, I don't want to raise any false hopes but Avro have been between a rock and a hard place before but still they have, in the past, risen again like the proverbial phoenix.
    The decision, for me anyway, is to whether to jump now and face certain high price increases or, with a glimmer of hope, wait to see if they ride this one out too. I have to say the chances of the latter do not look good right now but hope springs eternal.
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
  • victor2
    victor2 Posts: 8,141 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    I manage an account with Avro which is on a fixed tariff until next February, and of course at rates which are currently unbeatable. Suppliers are currently falling like flies, but my feeling is if Avro go, a whole lot more smaller suppliers will also cease to trade. Avro have ignored the SLC and survived previous OFGEM "punishments", so may continue to do so - at least until Febuary. :)

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • Well, I don't want to raise any false hopes but Avro have been between a rock and a hard place before but still they have, in the past, risen again like the proverbial phoenix.
    The decision, for me anyway, is to whether to jump now and face certain high price increases or, with a glimmer of hope, wait to see if they ride this one out too. 
    For better for worse…….I’m with you!!
  • 2010
    2010 Posts: 5,496 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I`m fixed `til next May so I`m going nowhere by choice.
    If they go bust, they go bust.
    Que Sera, Sera
    It is what it is
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