Avro Energy reviews: Give your feedback

Consumerist

I would send them a snapshot of the meters on the day, if you can. An independent witness would be best of all - perhaps the selling agent would visit the property with you for that purpose.

Yellowvest23

Still no warm home discount (core group) credited to my account they say it will be done by March 31st ,but lets wait and see.

wrongplanet

Yellowvest23 said:

Still no warm home discount (core group) credited to my account they say it will be done by March 31st ,but lets wait and see.

My broader group payment was credited on 5 February.

L_J_Silver

I am looking at switching to Avro and could anyone confirm if you have to have a smart meter ?

gwapenut

You don't need a smart meter

L_J_Silver

Thank you for your quick reply,

Jkn58

Closed my account, as moved to our second house where we already have energy supply, & sent closing meter readings. Took them 10 days to generate final bill (they owed us £150+) and I’m still waiting for this to be refunded to me 2 weeks later. Very quick to increase monthly payment if your account goes into debit (payment went up by 60%) but very slow to refund. Also impossible to speak to anyone and email response 3-4 days. AVOID.

rmtucker

I am pretty sure that the compensation rules say that the supplier has 10 working days after giving you the final bill,to refund your money or they have to pay £30 compensation?

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal/compensation-if-there-s-energy-switch-problem

geordie_w

Although Avro is probably the cheapest energy supplier around at this current time you have to weigh that up against their customer service. As soon as you have a problem with your billing you will find how ineffective their customer service is. I am now six weeks down the line after requesting a refund due to the high level of credit on my account and I still have not had any success. I have been told on two separate occasions that the refund would be in my bank within ten working days only to be told that the refund requests failed. I am now having to get involvement with the energy ombudsman to attempt to get a refund of the excess credit on my account.

[Deleted User]

geordie_w said:

As soon as you have a problem with your billing you will find how ineffective their customer service is. 

Yes indeed that is so true.  Avro is unable to generate the opening electricity read after 7 weeks so accelerating towards no bill for the second month since joining them.  They claim it is due to their Data Collector - probably true - but the wheels within Avro servicing are now seemingly incapable of attempting to free-up whatever/wherever the logjam is.  My last email (constructively worded re relieving this delay) to them 7 working days ago has now gone unanswered.  I shall give them the full 10 working days as advised in their bot reply to my last email as they state:  "however some queries may take up to 10 working days to receive a response so your patience is appreciated"