Avro Energy reviews: Give your feedback

youravinalarrrf

geordie_w said:

I am now having to get involvement with the energy ombudsman to attempt to get a refund of the excess credit on my account.

The bad news is that you will not be able to involve the Ombudsman at all until you've gone through Avro's formal written complaints procedure and given Avro the opportunity to formally respond and resolve your problem within the timescales set out in their procedure. Phone calls mean nothing as there is no proof/evidence that they ever happened.

A formal written complaint will usually get their attention and achieve results.

Telegraph_Sam

geordie_w said:

Although Avro is probably the cheapest energy supplier around at this current time you have to weigh that up against their customer service. As soon as you have a problem with your billing you will find how ineffective their customer service is.

This is the point at issue: What "price" - in terms of annual tariff cost differentials - to put on good (or bad) customer service when coming to a switch decision. Classic trade-off.

[Deleted User]

I'm starting to get a little spooked by Avro:

!)  Every time I check Chat line is unavailable (for weeks now).
2)  Email response has got slower since I signed up and seemingly unresponsive since the last email I sent to them 15th March....
3)  No trace of Avro on social media such as Twitter/Facebook seemingly.  I cannot be sure of this so perhaps those who do use these can confirm (or not) as the case may be.
4)  Telephone contact is only for emergencies only??

Has anyone received personalised communications from Avro this week?  And if so by what medium? 

rmtucker

I got a response through email today when i asked if they still had my opening readings because i still can not see meter readings 50days in.

Never mind my switch is underway anyway.

I should have said the electricity reading was a little off but i don't have the energy to argue with them anymore??

2010

DerwentMailman said:

I'm starting to get a little spooked by Avro:

!)  Every time I check Chat line is unavailable (for weeks now).
2)  Email response has got slower since I signed up and seemingly unresponsive since the last email I sent to them 15th March....
3)  No trace of Avro on social media such as Twitter/Facebook seemingly.  I cannot be sure of this so perhaps those who do use these can confirm (or not) as the case may be.
4)  Telephone contact is only for emergencies only??

Has anyone received personalised communications from Avro this week?  And if so by what medium? 

Try this link tomorrow and let us know if it works.
https://www.tidio.com/talk/8josttw42gnvosthbyhy9zagploek49e

bristolleedsfan

DerwentMailman said:

3)  No trace of Avro on social media such as Twitter/Facebook seemingly.  I cannot be sure of this so perhaps those who do use these can confirm (or not) as the case may be.

Tweets with replies by Avro Energy (@avroenergy) / Twitter

mikeyorkie10

Re Social media, I've also used the twitter messaging successfully @avroenergy..... replies vary from a few hours to a few days but it does work.

[Deleted User]

2010 said:

DerwentMailman said:

I'm starting to get a little spooked by Avro:

!)  Every time I check Chat line is unavailable (for weeks now).
2)  Email response has got slower since I signed up and seemingly unresponsive since the last email I sent to them 15th March....
3)  No trace of Avro on social media such as Twitter/Facebook seemingly.  I cannot be sure of this so perhaps those who do use these can confirm (or not) as the case may be.
4)  Telephone contact is only for emergencies only??

Has anyone received personalised communications from Avro this week?  And if so by what medium? 

Try this link tomorrow and let us know if it works.
https://www.tidio.com/talk/8josttw42gnvosthbyhy9zagploek49e

It says Hi there We're online!' but no response.  Thanks for the suggestion.  Any kind of online chat appears broken/fubarred/withdrawn for me.

[Deleted User]

mikeyorkie10 said:

Re Social media, I've also used the twitter messaging successfully @avroenergy..... replies vary from a few hours to a few days but it does work.

OK tried this as well.  Sent a DM via twitter.  I shall see what happens with this form of communication

[Deleted User]

[Deleted User] said:

mikeyorkie10 said:

Re Social media, I've also used the twitter messaging successfully @avroenergy..... replies vary from a few hours to a few days but it does work.

OK tried this as well.  Sent a DM via twitter.  I shall see what happens with this form of communication

Had better results with this route - twitter reply within 15 mins followed by email follow up within the next hour.  Progress of a sort but am still stuck with the (Data Collector) system missing MTD's (Meter Technical Details).  In my case an unconfirmed electric Meter Serial Number.