Avro Energy reviews: Give your feedback

victor2

wild666 said:

Been with Avro for 6 weeks the first bill was just over £40. around £9 cheaper than my old supplier this month. Although they take 5 days to produce the bill from the date of the bill this means I can put my meter reading in early on the morning around 03:00 and the bill is worked out on those readings. 
I expect the yearly saving to be around £70 as I overestimated the usage in case of severe weather in winter so the extra usage would be taken by the gas as I overestimated by 20% on the electric and 13% on the gas still my monthly payment is £20 less than I was paying the old supplier, who used to rate the usage on the type of building and bedrooms.

The estimated usage is used to calculate what your Direct Debit amount should be.What you need to do is make sure your payments do cover your actual usage over the year. Typically, you'll be paying less than the actual cost in the winter and a bit more in the summer, unless you've got seasonally adjusted DD payments.

I believe Avro (like many other suppliers) will only recalculate your DD amount once every 6 months, so it's up to you to keep an eye on it. Historically, Avro have always used the starting gas annual usage estimate for their ongoing estimates shown on the monthly statements and never change it, but do adjust the electricity annual usage estimate to reflect your actual usage. So, don't rely on their future estimates, always do your own based on your actual annual usage in kWh.

rmtucker

I wish i could get a bill off them!!

35 days since i switched to them and they still have not set my account up properly.

No exaggeration,The worst energy company i have ever dealt with.

Consumerist

rmtucker said:

I wish i could get a bill off them!!

35 days since i switched to them and they still have not set my account up properly.

No exaggeration,The worst energy company i have ever dealt with.

To be honest, I find their new website a bit confusing.

Not sure whether Avro is not providing the statement or whether you're having difficulty finding it.

Have you tried using a different browser to see if things improve?

[Deleted User]

Consumerist said:

rmtucker said:

I wish i could get a bill off them!!

35 days since i switched to them and they still have not set my account up properly.

No exaggeration,The worst energy company i have ever dealt with.

To be honest, I find their new website a bit confusing.

Not sure whether Avro is not providing the statement or whether you're having difficulty finding it.

Have you tried using a different browser to see if things improve?

If I can jump in and add some more info:

rmtucker and myself switched to Avro on (I think) 2ndFeb/3rd Feb respectively.  One month has come and gone without a confirmation of either the Meter Serial Number (which Avro knows) and the opening electricity read on my account.  My account for example does not show the first bill yet (for the period 3rd Feb-3rd March) presumably because Avro are not able to calculate the electricity owing for this first month in spite of leccy reads submitted (by myself on 3rd Feb and 3rd March).  The gas shows all meter information plus the reads  The issue appears to be the data collector and the CoS (Change of Supplier) opening read validation process.  In my case the opening read has neither been validated or a deemed read supplied to both old/new suppliers.  The last email response I had from Avro (5 days ago) stated:

We will use the readings submitted for your statements and once the meter details are received we will use these readings to generate a statement, I have chased this again today and will let you know any responses I receive. 

Obviously there has been no change in the 5 days since their last resposnse   I shall be giving it the full 6 working weeks (17th March) before deciding on my next course of action.  Personally I've never experienced this lengthy carry on with getting a read validated in any switch before.  If the problems rmtucker and myself are both due to the performance of Avro's data collector (rather than Avro themselves) then perhaps they should use the services of a different DC.  Trying to be patient for sure but not impressed with the speed of progress.  Perhaps a more formal complaint once the 6 weeks are up.  21 days to switch and 42 days+ for a meter read validation if this turns out to be the case!  Although how likely this is going to resolve the missing details on the account who knows.  Just to be clear, Avro can quote me the details of both the MSN and opening read but are unable to fully open the account with the electricity details until industry validation has taken place - or at least that is what they are telling me.  

Telegraph_Sam

May not be relevant but has smart meters on one or other account got anything to do with it?

bagand96

DerwentMailman said:

If I can jump in and add some more info:

rmtucker and myself switched to Avro on (I think) 2ndFeb/3rd Feb respectively.  One month has come and gone without a confirmation of either the Meter Serial Number (which Avro knows) and the opening electricity read on my account.  My account for example does not show the first bill yet (for the period 3rd Feb-3rd March) presumably because Avro are not able to calculate the electricity owing for this first month in spite of leccy reads submitted (by myself on 3rd Feb and 3rd March).  The gas shows all meter information plus the reads  The issue appears to be the data collector and the CoS (Change of Supplier) opening read validation process.  In my case the opening read has neither been validated or a deemed read supplied to both old/new suppliers.  The last email response I had from Avro (5 days ago) stated:

Looks like I'm in the same boat too.  Switched from Scottish Power around the same time.  In my case the account shows the correct Meter Serial Numbers for both Gas and Electric.  My opening reads are correctly displayed, and the latest readings I gave last week.  But they haven't generated a statement within their 5 working days.

Can't be bothered to chase it up right now, I'll wait until I give my second full month readings and maybe chase it up then.  Curiously, Scottish Power provided their final bill within a couple of days.  Although I gave them the closing readings directly after an email asking for them.

Consumerist

bagand96 said:

Can't be bothered to chase it up right now, I'll wait until I give my second full month readings and maybe chase it up then.  Curiously, Scottish Power provided their final bill within a couple of days.  Although I gave them the closing readings directly after an email asking for them.

In normal circumstances I think Avro's performance to get data from the DC would be unacceptable but in the current covid-19 crisis they could be having difficulties of their own.

It seems to me that if you have raised the issue with Avro already and they say they are chasing it up then allowing another month for them to sort it out seems reasonable. By that time, if it isn't sorted out, then it would soon be appropriate to submit the complaint to the Ombudsman.

I understand that the lack of a statement can be irritating but if you are paying by DD it won't affect you over the short term.

bagand96

Consumerist said:

bagand96 said:

Can't be bothered to chase it up right now, I'll wait until I give my second full month readings and maybe chase it up then.  Curiously, Scottish Power provided their final bill within a couple of days.  Although I gave them the closing readings directly after an email asking for them.

In normal circumstances I think Avro's performance to get data from the DC would be unacceptable but in the current covid-19 crisis they could be having difficulties of their own.

It seems to me that if you have raised the issue with Avro already and they say they are chasing it up then allowing another month for them to sort it out seems reasonable. By that time, if it isn't sorted out, then it would soon be appropriate to submit the complaint to the Ombudsman.

I understand that the lack of a statement can be irritating but if you are paying by DD it won't affect you over the short term.

Yeah my DD's are covering my use so i'm not worried about it for the time being.  I haven't even queried with them at all, I'll sit back and hope it all comes out in the wash same as I did with the Yorkshire Energy to Scottish Power SoLR.  That was slow, and the online account showed missing data etc but I didn't waste my time contacting SP and it all figured itself out without a problem in the end.

[Deleted User]

Telegraph_Sam said:

May not be relevant but has smart meters on one or other account got anything to do with it?

No smart meters at my house so I doubt this is the cause.  There are 1 or 2 others dotted about (esp the YE thread) who have suffering opening read validation problems but it is not a universal issue otherwise the forums would be knee-deep in this kind of problem.

[Deleted User]

Consumerist said:

bagand96 said:

Can't be bothered to chase it up right now, I'll wait until I give my second full month readings and maybe chase it up then.  Curiously, Scottish Power provided their final bill within a couple of days.  Although I gave them the closing readings directly after an email asking for them.

In normal circumstances I think Avro's performance to get data from the DC would be unacceptable but in the current covid-19 crisis they could be having difficulties of their own.

It seems to me that if you have raised the issue with Avro already and they say they are chasing it up then allowing another month for them to sort it out seems reasonable. By that time, if it isn't sorted out, then it would soon be appropriate to submit the complaint to the Ombudsman.

I understand that the lack of a statement can be irritating but if you are paying by DD it won't affect you over the short term.

Yes the DD payment is not an issue but the issue could become an issue if say I were to change supplier in the short/medium term.  Any switch right now is sure to be blocked I would have thought (even though I have now been with Avro for over a month) because Avro are unsure that I am not in debt to them!  I know I am not as I know the exact units used, the tariff numbers etc and have a spreadshet set up at my end for this purpose.  Another issue relates to the final energy bill raised by SP (and paid off via DD).  I know not what SP based their 'closing' read on because it was lower than the Avro opening read!  I am reluctant to give them the same read that I supplied to Avro in case the DC deems the meter read to be different to the one that I supplied to Avro.  It should be up to the industry flows to inform both new/old suppliers of the opening/closing reads whether they be validated or deemed.  So far I know that the determination has not been made.


As I say, I shall see what they say after the full  6 weeks are up before going down any complaint route to resolve this issue if it still exists at that point.