Avro Energy reviews: Give your feedback

Rosa_Damascena

Just to add that Avro has gone up in my estimation - we got off to a bad start because I was incensed by a bill that had been misinformed by the third party verifier, but once that contact is made they are incredibly helpful. The CS team actually seems to care about what it is it is doing. 8/10.

It does make me wonder who is behind this national database??!

brewerdave

My account was finalised yesterday - using both readings I gave to my new suppliers !. 
The final Avro account was emailed to me, and agreed within a couple of p ,with my spreadsheet, so I've paid up! 
As previous poster ,the delay in the issue of the final bill   (~ 9weeks), came down to the mysterious middleman who delayed agreement over the leccy reading.

Talldave

Rosa_Damascena said:

It does make me wonder who is behind this national database??!

In my opinion,  idiots who have no grasp of the concept that the occupants of properties change and have very different energy consumption profiles. Their algorithms are not fit for purpose.  They apparently believe their database's guesses to be better than photographic evidence and, more recently, they're apparently superior to smart meters "phoning home" with actual readings. 

No surprise though from an industry that appears to be institutionally incompetent and the best example of "we've always done it that way" you could ever ask for.

Consumerist

brewerdave said:

. . . As previous poster ,the delay in the issue of the final bill   (~ 9weeks), came down to the mysterious middleman who delayed agreement over the leccy reading.

Perhaps the new regulations - £30 automatic compensation if the final bill takes longer than 6 weeks - which became fully effective from 1 May will lead to a bit of a shake-up where it is most needed. I can't see the suppliers wanting to pay up when these middle men are to blame for delays.

skind56

I switched to a new supplier, away from Avro, on 23/4/2020 and my balance was £61.38 in credit on 12/04/2020. That amount should have been more than enough to cover the final 10 days however Avro then took a DD of £108 on 4/5/2020.

On calling Avro I was told that they will not be issuing a final bill, and repayment, until my new supplier provides them with the final meter readings which could take a number of weeks.

I do not think Avro should have taken the DD, on 4/5/2020, as I was no longer a customer of theirs and I feel they should be repaying the DD amount immediately. I'm lucky and the money is not an issue for me but it could be for some people especially in the present situation.

I am certainly not impressed with Avro re the above although I have not had any other issues in my time with them.

victor2

Rosa_Damascena said:

It does make me wonder who is behind this national database??!

It seems to be a mystery, but like many, I have found they assume the customer is guilty of cheating with his readings regardless of actual facts or common sense.

They came up with a different figure to the one my smart meter had provided when I left the supplier who installed it. Then when I left the next supplier, they came up with a gas meter reading that was less than the last 3 previous readings I had provided. Both the gaining and losing suppliers disputed it and I had a photograph of the meters on the changeover day. In the end they said they would be ignoring the independent body's figures and would use the ones I had provided.

Unfortunately, Avro didn't do that, they used a figure they estimated, which was a bit higher than the one I gave, so I paid for the same gas twice. To their credit, the new supplier (EDF) credited my account with more than the extra I'd had to pay Avro as a gesture of goodwill, but only after assuring me in an online chat that I would never have to pay for the same gas twice. When I showed them I had, they gave me the credit.

Mister_G

skind56 said:

I switched to a new supplier, away from Avro, on 23/4/2020 and my balance was £61.38 in credit on 12/04/2020. That amount should have been more than enough to cover the final 10 days however Avro then took a DD of £108 on 4/5/2020.

On calling Avro I was told that they will not be issuing a final bill, and repayment, until my new supplier provides them with the final meter readings which could take a number of weeks.

I do not think Avro should have taken the DD, on 4/5/2020, as I was no longer a customer of theirs and I feel they should be repaying the DD amount immediately. I'm lucky and the money is not an issue for me but it could be for some people especially in the present situation.

I am certainly not impressed with Avro re the above although I have not had any other issues in my time with them.

Why not invoke the DD guarantee with your bank?

badger09

Weird Ommission from AVRO Statement
Just checked my monthly statement from AVRO after submitting meter readings on 30 April (usual monthly date). Statement shows no charge whatsoever for Electricity and no meter reading. Gas figures correct.

Meter reading history shows the correct readings I submitted. I've emailed them but expect it will take some time for a reply.

Has this happened to anyone else? 

Consumerist

badger09 said:

Weird Ommission from AVRO Statement
Just checked my monthly statement from AVRO after submitting meter readings on 30 April (usual monthly date). Statement shows no charge whatsoever for Electricity and no meter reading. Gas figures correct.

Meter reading history shows the correct readings I submitted. I've emailed them but expect it will take some time for a reply.

Has this happened to anyone else? 

Looks as though they might think you've changed your electricity supplier. Not good, methinks.

badger09

Consumerist said:

badger09 said:

Weird Ommission from AVRO Statement
Just checked my monthly statement from AVRO after submitting meter readings on 30 April (usual monthly date). Statement shows no charge whatsoever for Electricity and no meter reading. Gas figures correct.

Meter reading history shows the correct readings I submitted. I've emailed them but expect it will take some time for a reply.

Has this happened to anyone else? 

Looks as though they might think you've changed your electricity supplier. Not good, methinks.

Hmmm I did wonder about that. I'll give them time to respond to my email. Can't face hours on hold on the phone.