Avro Energy reviews: Give your feedback

onlyfoolsandparking

MidlandsGlory said:

I was pleasantly surprised, having built up a sizeable credit even over Winter, I asked for a reduction in my payments. I was expecting hard work as past experience of energy companies has been they like credit and hate reducing as much as you would like but Avro responded within 48 hours with a drastic reduction with no drama.

Sounds good to me, Avro looking like a good supplier (for now, lol)

Furlough

This company's prices are very competitive. However there appears to be a dearth of publicly available information about its financial position. The last (unaudited) accounts filed at Companies House are made up to 31st December 2017, quite a long time ago for an expanding energy company. It appears that the company is a subsidiary of Avro Group. No meaningful recent information on that company at Companies House bar "Accounts for a dormant company made up to 31st Aug. 2018".(unaudited again).

Difficult to be attracted by their prices alone. It's quite a hassle if your energy supplier goes belly-up and you find yourself dumped on another supplier's variable tariff.

simonwilliams0308

I had no complaints about Avro until I decided to leave. I applied to have my energy transferred to another company. All was well until the day before I was due to switch. I called my new company only to be told that Avro had raised an objection that same morning and the transfer wasn't going ahead. So I called Avro to be told that the reason for the objection was because I had a debit balance on the account. I was quite taken back by this. I had been with them for a year, paid by direct debit and never missed a payment. I was aware there was a debit balance which I was quite happy to pay and assumed I would be sent a final bill. I was not aware I had to pay this off before asking permission to switch. Also they had 21 days from when I requested the switch to tell me this. Why wait until the day before? Was it a ploy to keep me as a customer a bit longer and pay there higher energy prices for another 21days? Who knows, but I will certainly think twice beforel at Avro again.

Consumerist

simonwilliams0308 said:

. . . I called my new company only to be told that Avro had raised an objection that same morning and the transfer wasn't going ahead. So I called Avro to be told that the reason for the objection was because I had a debit balance on the account. . .

If you were paying by direct debit, they should not have raised an objection because of a debit balance - unless they had specifically demanded a payment at least 30 days before the switch application date.

If you feel so inclined, you could start their complaints procedure and if not resolved after 8 weeks, you can refer the matter to the Ombudsman.

wrongplanet

wrongplanet said:

I find myself some £200 in credit, courtesy mostly of a Warm Home Discount Broader Group payment of £140 which I put in for but never expected to get.

Asked for a payment holiday by email Wednesday afternoon, Avro responded 24hrs later and agreed to three months zero payment on Monday. Looks like they've got their act together.

brewerdave

Still haven't had a final bill from Avro ,having left on 27th Feb for both utilities. Avro appear to be having a problem with the "verification" step ,altho both new suppliers have now issued me with 1st statement using my changeover readings as "actuals"; Hopefully these will be used to close my accounts when they get their act together.

Rosa_Damascena

onlyfoolsandparking said:

All good up to now:), switched from Bulb to Avro back in Feb switch completed and supplied by Avro 1st March

Well I'm glad your switch experience from Bulb to Avro was good; mine has been less than satisfactory. There were cheaper on the MSE Energy Club tool, but Avro has a good rating so I switched in an attempt to trim my energy bill to the bone. 

The final bill from Bulb is over £40 over what it should be, because Avro supplied an exit reading from goodness-knows-where. I submitted readings via the website and supported the first readings with photographic evidence at Avro's request. And now they are asking for another reading, which would be fine if I was confident that this will somehow compound their error. No webchat facility, and not being able to get through on the phone (no waiting / callback options) doesn't inspire confidence, especially when Avro is courting new business whilst not getting the basic right.

Feedback from me so far: 2/10.

Gerry1

Rosa_Damascena said:

The final bill from Bulb is over £40 over what it should be, because Avro supplied an exit reading from goodness-knows-where.

It's not Avro's fault: there'a crazy system where a mysterious third party can effectively call you a liar and change your final meter reading if they don't like it !

https://help.so.energy/support/solutions/articles/7000046241

Rosa_Damascena

Gerry1 said:

Rosa_Damascena said:

The final bill from Bulb is over £40 over what it should be, because Avro supplied an exit reading from goodness-knows-where.

It's not Avro's fault: there'a crazy system where a mysterious third party can effectively call you a liar and change your final meter reading if they don't like it !

https://help.so.energy/support/solutions/articles/7000046241

I came back to edit my original post. 

It's not actually Avro's fault - when I eventually got through I was told that the exit readings are sent to a third party verifier and them passed on to the incumbent. Because the readings then sent to Bulb are outside the tolerance, it's being challenged and I'm happy I won't be charged any more than I need be overall.

It doesn't help Avro that it was so difficult to actually speak to a person.

CS would be 7/10 if getting through wasn't so much trouble.

millie

if you can phone at 9.00am when the lines open you can usually speak to some one in a few minutes. It is probably more difficult at the moment because of the current situation.