Avro Energy reviews: Give your feedback

wrongplanet

Got an email on Wednesday 5th from support@avro reminding me that my current Simple & MSE Collective tariff comes to an end on 18 March. So I replied asking if as this was less than 50 days away would I incur the £60 exit penalty if I switched to their current Simple and Superflow tariff. It's now 48 hours later and I've not even had an automated acknowledgement.

2010

wrongplanet said:

Got an email on Wednesday 5th from support@avro reminding me that my current Simple & MSE Collective tariff comes to an end on 18 March. So I replied asking if as this was less than 50 days away would I incur the £60 exit penalty if I switched to their current Simple and Superflow tariff. It's now 48 hours later and I've not even had an automated acknowledgement.

You can switch to any Avro new tariff any time you want without penalty.
If you read back a few posts it`ll tell you how to switch in "my account" and it does it right away.

cranford

The tariff available through MSE called MSE tariff had exit fees unlike other Avro tariffs 

2010

cranford said:

The tariff available through MSE called MSE tariff had exit fees unlike other Avro tariffs 

When you are with Avro you can switch to another of their tariffs at any time whether they have exit penalties or not.

Consumerist

In any event, you are within the 49-day switching window so it shouldn't matter. Avro has probably assumed you could have worked this out for yourself so hasn't bothered to reply to your enquiry.

wrongplanet

cranford said:

The tariff available through MSE called MSE tariff had exit fees unlike other Avro tariffs 

Correct.

wrongplanet

Consumerist said:

In any event, you are within the 49-day switching window so it shouldn't matter. Avro has probably assumed you could have worked this out for yourself so hasn't bothered to reply to your enquiry.

The 50-day window is qualified on MSE with you should be able to switch without penalty, not you can.

As it's my £60 that's at stake here I'll check if you don't mind.

victor2

wrongplanet said:

Consumerist said:

In any event, you are within the 49-day switching window so it shouldn't matter. Avro has probably assumed you could have worked this out for yourself so hasn't bothered to reply to your enquiry.

The 50-day window is qualified on MSE with you should be able to switch without penalty, not you can.

As it's my £60 that's at stake here I'll check if you don't mind.

I'm surprised you didn't get the automated acknowledgement to your email to Avro. IME that usually says how long it will take for them to reply. Are you sure it didn't get caught by a spam filter somewhere? If not, I'd try emailing them again - even bcc yourself at another email address if you have one, to verify your outbound emails are being processed.

If you really want a challenge, you could try phoning them.

Clive_x

To check outward bound emails being sent, no need to use CC or BCC,
just send a short test email and put your own email address as the destination.
Well at least that works with GMail.

wrongplanet

Clive_x said:

To check outward bound emails being sent...

 I've no reason to doubt that outbound mail is being sent but just to make sure I sent an email to GMail and it arrived as expected.

[Edit] I've sent an email to renewals@avro to see if they can do any better.