Avro Energy reviews: Give your feedback

wrongplanet

Bobblehat wrote: »

Thanks victor2 I wonder if it's related to the fact that I am already with Avro that they do not show.

I'm with Avro, CEC know it and show quotes from them for me.

wrongplanet

victor2 wrote: »

... MSE Customer Service Rating, as CEC wiped it clean when OFGEM banned them from taking new customers on for a while.

"Not enough feedback" it says, possibly in revenge for refusing to pay the intro fee which funds the cashback on a collective switch around a year back, then paying up after MSE had paid out the cashback themselves.

holbob

youravinalarrrf wrote: »

The meter reading reminder email Avro send out is misleading and in my experience is not always sent out to you on the correct date. I've even had the email arrive up to 3 days late and on one occasion it was not sent to me at all.


The correct date for you to submit your monthly meter readings is the same date as your contract started i.e. if your contract started on the 4th of the month for example you should submit your meter readings on the 4th of every month.

Avro have NEVER billed me on the months I have sent them meter readings, on the correct dates. They only bill me on the months I don't send the readings in, and then the gas estimate is massively over inflated. 3 months and counting without a bill now.



When I switched to Avro, I was 5 days late with the opening meter readings, so when they received them they took off an unacceptably high amount of gas forcing my previous supplier to go through 6 months of previous bills with read readings on gas to make the opening meter reading match with Avro. This was not a small amount. I have not been charged twice - but it is exactly the type of thing that might come back in a couple of years.



So I would give them 0/10 so far, and currently consider them to be complete charlatans.

cranford

I think you will find that it is not Avro that gives your opening readings to your previous company but an independent meter validation company which checks that your meter reading falls within their expected range. They then give what they think are the correct values to the previous company. You can hardly blame Avro if you supplied the gas reading late so the meter validation company will be using estimates. Avro don't bill you on the dates that you submit your readings unless they coincide with the billing date they hold for you. In my case I normally submit the readings on the 12th or 13th of the month and my billing date is the 14th. It takes a few dates for the bills to be available online but the billing date is always the 14th and the estimates for the one or two days are very accurate.

Bobblehat

Bendo wrote: »

The tarrif listed on CEC currently has cashback, it is probably hidden if you have your supplier listed as Avro as you wouldn't be eligible for the cashback.

Interesting observation! If this were true, then how would anyone who are current customers of Avro ever see a lower tariff from AVRO when using CEC? The net result should surely be that AVRO should appear lower down the list of results as if no cashback existed …. yet they don't.

As it happens, in the past I have seen lower tariffs from AVRO on CEC, while being an AVRO customer, and successfully applied for that lower tariff! Currently I am no longer able to do so.

It's still a mystery to me, after trying every filter combination possible, why AVRO do not appear in the results for me (and others), yet have done so as recently as 18/10/2019 when I spotted a lower tariff from them than I was on!

CEC Admin have yet to offer a sensible explanation!

MidlandsGlory

My next statement is quite overdue, readings were submitted in good time (not that it has ever made any difference or not)

"Your monthly statement is due after the 21st December 2019

Your statement will be available within 5 working days of this date"

Wonder if 'all is well' at Avro headquarters? :think:

Rovergb

It's happened before and I had to contact them to make it available. Looks like I will have to do the same again but it should not be up to us to chase them to do their job.

holbob wrote: »

Avro have NEVER billed me on the months I have sent them meter readings, on the correct dates. They only bill me on the months I don't send the readings in, and then the gas estimate is massively over inflated. 3 months and counting without a bill now.



When I switched to Avro, I was 5 days late with the opening meter readings, so when they received them they took off an unacceptably high amount of gas forcing my previous supplier to go through 6 months of previous bills with read readings on gas to make the opening meter reading match with Avro. This was not a small amount. I have not been charged twice - but it is exactly the type of thing that might come back in a couple of years.



So I would give them 0/10 so far, and currently consider them to be complete charlatans.

MidlandsGlory wrote: »

My next statement is quite overdue, readings were submitted in good time (not that it has ever made any difference or not)

"Your monthly statement is due after the 21st December 2019

Your statement will be available within 5 working days of this date"

Wonder if 'all is well' at Avro headquarters? :think:

WeebleWobble

Refused to refund credit that had built up (> 300). 6 months of meter reading evidence clearly demonstrated a changed usage pattern and no necessity to refuse a refund (let alone a partial refund).

Their suggested 'resolution' was to find another utility provider. I took them up on this 'offer' :money:

From my experience, I'd advise AVOIDING AVRO like the plague

MM2002

Cheeky Bug@ers!!!!!


I switched to OVO eneregy from Avro in April, and knew I had credit in the account. Something made me wonder if it had been repaid, or transferred in the switch, so I logged on to my Avro account and there is £138 sitting there!!!



I called Avro up, and after a 10 minute wait on hold explained to the operator, who issued an apology and started the process of a refund.


I wonder how many other switchers have credit sitting in old energy suppliers bank accounts(including me for older ones I havent chased!!)


Has anyone else had experience of this?

EnergyRookie

MM2002 wrote: »

Cheeky Bug@ers!!!!!


I switched to OVO eneregy from Avro in April, and knew I had credit in the account. Something made me wonder if it had been repaid, or transferred in the switch, so I logged on to my Avro account and there is £138 sitting there!!!



I called Avro up, and after a 10 minute wait on hold explained to the operator, who issued an apology and started the process of a refund.


I wonder how many other switchers have credit sitting in old energy suppliers bank accounts(including me for older ones I havent chased!!)


Has anyone else had experience of this?

This from over 30 months ago
https://www.moneysavingexpert.com/utilities/reclaim-energy-bill-refunds/

If you've still got money sitting in supplier accounts from prior to 2014, it probably wasn't that important to you in the first place.
If you decide you want it back now, you better act quick, as the limitations act will kick in soon for those amounts, if not already and suppliers may elect to implement it.

Nowadays, suppliers are expected to refund balances within 10 working days of the production of a final bill. Failure for them to do so will cost them even more.
https://www.moneysavingexpert.com/news/2019/04/energy-customers-to-get-p30-compensation-for-delayed-credit-refu/