Add your feedback on energy supplier So Energy

Farway

I've just received my switching pack. First error, they have set me, and DD, up as dual fuel when I chose Electric only

Office is shut until Monday so unable to find out just how good CS is until then

So_Energy

Hi Farway.

We would like to look into this urgently to see what has happened and take action to resolve the matter. Can you please email your So Energy account number (found in your welcome pack) to complaints@so.energy and we can get our Customer Service Team to pick this up and contact you first thing on Monday.

Thanks
Nilesh
So Energy Team

Farway

So_Energy wrote: »

Hi Farway.

We would like to look into this urgently to see what has happened and take action to resolve the matter. Can you please email your So Energy account number (found in your welcome pack) to [EMAIL="complaints@so.energy"]complaints@so.energy[/EMAIL] and we can get our Customer Service Team to pick this up and contact you first thing on Monday.

Thanks
Nilesh
So Energy Team

Did this first thing Monday, had auto response same day, looking into it

In the meantime today, Tuesday, leaving mail from gas co, phoned them this afternoon & they will block the transfer

Farway

Farway wrote: »

Did this first thing Monday, had auto response same day, looking into it

In the meantime today, Tuesday, leaving mail from gas co, phoned them this afternoon & they will block the transfer

Good job the gas co had put a block on transfer at my request

This morning had e-mail from So saying a block had been placed on transfer, omitted to say whether it was gas or leccy. I hoped it was gas as per my instructions. Also said DD could not be altered

Having had no response from my Monday e-mail I phoned them

Very polite lady told me it was gas, good, and saw I had contacted them on Monday

Once I explained it then got sorted, and DD was amended downwards

Just a pity my original e-mail was not read and acted upon by a human in the first place, would've saved my 2 phone calls plus my and other peoples time

Pdubya

Just signed up for my 3rd year with So Energy.Never had an issue with them.I send meter readings each month and work out my monthly usage/charge and compare to the statements which are always spot on .Highly recommened.

Simply_Ted

After having problems with other energy suppliers, I tried SO energy. They weren't the cheapest but they had positive reviews. I have now been with them since last October. They are very efficient and send me a bill every month. They have recently advised me they are looking at reviewing my D.D.payments to make sure I'm not left with a large debit. They have asked for a meter reading next month for accuracy. This gives me faith in them, unlike other companies who just shove up your D.D without notice. Any correspondence I've had with them has been very friendly and I thoroughly recommend them, a refreshing change from other energy companies.

lisa110rry

Couldn't agree more Pdubya and Simply Ted. Very refreshing! I'm not intending to move in September and, costs permitting, will then enter my third contract with this efficient and pleasant firm.

highet

first 12 months on hippo tariff up and have opted to stay with so energy on lion tariff - not quite the cheapest on the market but seem to be reliable supplier

graymanuk

Just coming up to the end of my first year with SO Energy. In summary, very efficient and no issues with billing or anything else.

However, they are by no means the cheapest and my renewal rate with SO Energy is £60 a year more than, for example, Avro, Tonic or Bulb. Still mulling whether it's worth £60 (7%) to avoid the risk of poor service and/or switching problems.

That said, if service is top of your priority list and you're willing to pay a little for it, then SO Energy is a good bet.

Dobbibill

Brilliant service, easy to use website - moved away now but only to save money as Avro beat them on price. Could have stayed and the SO Lion tariff would have seen me pay £0 difference either way (so no savings but no extra cost either).

Would definitely go back to them - not a bad word to say.