British Gas Collective Fix December 2016

British_Gas_Rep_Matt

johnboymonkey wrote: »

Hi,

We were waiting to move into our new home in November but there were annoying delays at the vendor end. Because of this I decided to apply for this deal before we moved in as it was about to expire. The vendor was being unhelpful and we couldn't find out the existing supplier of the new property, so I gave it as Npower because that's who we were with at our old house (for electricity only). We'd actually moved out at this point and were living in accommodation, so we didn't in fact have an account with Npower any more, but I couldn't see what else to do since we weren't registered as having an account with anyone at the new place either.

I applied on 25th Nov, and had the confirmation email from Energy Club, but nothing from BG. We moved into the house about a week later, where it became apparent that the existing supplier for gas and electricity was British Gas. We rang BG, one person claimed the switch had been cancelled, others said there was no record of it. I'd expected this, so decided to wait and see; meanwhile we have been on the standard tariff.

We still haven't heard anything from BG, and on ringing them they still claim to know nothing. I'm not actually bothered about going with BG now, as there are other good deals going, but the Cheap Energy Club web page says that I can't apply for another deal until this one is resolved. But according to BG there is nothing to resolve. It's tempting to just get BG to put us on a cheaper tariff, but we would then be tied to that for a period.

Meanwhile we are on the standard tariff...

Simon

Hi johnboymonkey, I see MSE were looking into this for you and hope they've got things sorted for you. However if you need any help, I'll be happy to lend a hand, please just email your details to talktous@britishgas.co.uk, including your MSE username and MSE Forums in the subject line. Thanks, Matt

planetf1

I'm still chasing up my transfer which should have completed on 4th December. Indeed British Gas confirmed to me that gas WAS transferred on 9th dec.

Yesterday I had an email saying the transfer HAD NOT occurred.

Annoyed, frustrated, upset. Also finding email responses far too slow - 2-3 days.

I've emailed the energy club id so hope we can get this resolved, appropriate charges/rates/time wasted compensated for, and that it's not indicative of BG customer service standards generally. right now I'm feeling I've made the wrong step in changing and should have gone for a smaller company.....

British_Gas_Rep_Matt

planetf1 wrote: »

I'm still chasing up my transfer which should have completed on 4th December. Indeed British Gas confirmed to me that gas WAS transferred on 9th dec.

Yesterday I had an email saying the transfer HAD NOT occurred.

Annoyed, frustrated, upset. Also finding email responses far too slow - 2-3 days.

I've emailed the energy club id so hope we can get this resolved, appropriate charges/rates/time wasted compensated for, and that it's not indicative of BG customer service standards generally. right now I'm feeling I've made the wrong step in changing and should have gone for a smaller company.....

Hi planetf1, I'm sorry you've received an email with incorrect info and as you discussed with the Social Media Team; your gas supply has transferred to us on the collective tariff in December. I understand the wait’s frustrating and although it's usually sooner, it can take 28 working days to get an account fully set up after a supply transfers. The Social Media Team are monitoring your account and if you'd please pop an email with your current reading to talktous@britishgas.co.uk, including your MSE username and MSE Forums in the subject heading, we can speed things up for you. Alternatively if you prefer, you can pop the details on a tweet to @BritishGasHelp. Thanks, Matt

Sox77

I seem to have been switched over and my first payment for electricity has been taken by DD, yet despite ringing BG three times and trying twice to make the gas a DD payment online it still shows as being payment by Debit/Credit card. It's so frustrating, wondering if a British Gas representative can sort this out for me, everytime I call the CSR says it's sorted...


TIA
Sox77

Doshwaster

Just received my £30 cashback today.

rgk

I see that Martin is pushing a new collective fix starting soon, British Gas still haven't managed to change mine over from Sainsburys correctly from December! And he wonders why people are reluctant to change.

buglawton

I did the BG "Collective Fix December 2016" for an elderly relative. It went through and the £30 cashback appeared recently. The new tariff is showing on the PDF version of her bill. But it's really difficult to see the monthly or per unit saving, you have to get various bills and a calculator out to do this. What is obvious is that despite quite a large percentage saving per MSE - e.g. 15% ish, BG are blithely still taking exactly the same direct debit amount.

After setting up the above some months ago, I joined the Cheap Energy club on my own account - I'm with Coop and the savings are not quite large enough to switch yet. But I cannot find any record of the above BG one I did for the relative. Can't even remember what email address I used - nothing in my Inbox.

When will the cheap energy club offer multiple addresses on one MSE account, so people who have Power of Attorney can manage more than one energy supplier in one place?

mattbuk

Just got my £30 cash back today ��

British_Gas_Rep_Matt

Sox77 wrote: »

I seem to have been switched over and my first payment for electricity has been taken by DD, yet despite ringing BG three times and trying twice to make the gas a DD payment online it still shows as being payment by Debit/Credit card. It's so frustrating, wondering if a British Gas representative can sort this out for me, everytime I call the CSR says it's sorted...


TIA
Sox77

Hi Sox77, I can see you've popped us an email with your details and I'll reply directly to your email to let you know what's happened and how we can sort this out for you. Cheers, Matt

British_Gas_Rep_Matt

rgk wrote: »

I see that Martin is pushing a new collective fix starting soon, British Gas still haven't managed to change mine over from Sainsburys correctly from December! And he wonders why people are reluctant to change.

Hi rgk, I get it’s frustrating & could put you off switching, however I'm sure we can sort this out. Please just pop your details on am email to talktous@britishgas.co.uk, including your MSE username & MSE Forums in the subject heading. Cheers, Matt