British Gas Collective Fix December 2016

British_Gas_Rep_Matt

ciderboy2009 wrote: »

Has anybody else had any problems with their online account since switching?

I can no longer view my Direct Debit plan or amend my payment amounts (the recommended amount comes up as £0 per month!).

I also have still not received my December statements so haven't got a clue as to where I am with payments.

I sent a query to BG about this and got an odd reply back which seems to say that the person tried something which has made it worse!!

When I login now my Electricity statement for November has now also disappeared (thankfully I always download and save copies).

The annoying thing is that I'm sure I'm in a position to lower my monthly payments but have got no way to identify if this is the case - or make the change if it is!!

Hi ciderboy2009, regrettably your new tariff isn't compatible with a small number of features online and we're working to get this sorted out as soon as we can. In the meantime, I'll be happy to look into your payments. Please just email your details to talktous@britishgas.co.uk, including your username, full address, current meter readings and add MSE Forums in the subject heading. Cheers, Matt

davethorp

MSE_Dan_L wrote: »

Hi Davethorp

I agree, it does sound strange for you to be asked for a security deposit if you're already supplied by British Gas. Good to hear that you challenged this.

If British Gas don't automatically confirm your switch through Cheap Energy Club, you can email us and we'll escalate this for you to try and track down the payment. That said, given that the tariff is only available via Cheap Energy Club/MoneySuperMarket I'd be surprised if there were problems as it should be reconciling this at a tariff level.

Hope this helps to reassure you.

Hi Dan,

As anticipated the issue I had with the switch has prevented it from registering with cheap energy club and I've just had an email from CEC saying that my switch wasn't accepted so I won't be getting the cash back.

As we discussed a couple of months ago I don't consider it fair that I lose out on the cash back over something that was British Gas' fault when they requested a security deposit despite me being an existing customer through Sainsburys with no billing issues. British Gas resolved this following a complaint but had to create a new sales order when doing so which may be why the switch didn't track correctly.

What would be the best step going forward now as obviously it's now down to either cheap energy club and/or British Gas to ensure I still receive the £30 due to me and don't miss out due to British Gas' error

MSE_Dan_L

davethorp wrote: »

Hi Dan,

As anticipated the issue I had with the switch has prevented it from registering with cheap energy club and I've just had an email from CEC saying that my switch wasn't accepted so I won't be getting the cash back.

As we discussed a couple of months ago I don't consider it fair that I lose out on the cash back over something that was British Gas' fault when they requested a security deposit despite me being an existing customer through Sainsburys with no billing issues. British Gas resolved this following a complaint but had to create a new sales order when doing so which may be why the switch didn't track correctly.

What would be the best step going forward now as obviously it's now down to either cheap energy club and/or British Gas to ensure I still receive the £30 due to me and don't miss out due to British Gas' error

Hi Davethorp

If you drop us an email we'll look into this for you (energyclub AT moneysavingexpert.com).

domestic1983

hi I switched my fix and fall tariff to collective fix in November electric changed no problem but gas took a few weeks to change all was fine done by December but as of today my tariffs with british gas have been changed back to the fix and fall june 2016 this is stupid I did not ask for it to be changed back to fix and fall and why would I oh and all my meter reads have been reversed back to November so I guess as my next bill is due on 17th jan its been changed to get more money:mad::(

assesser

Hi all,
Im at the point of pulling my hair out now with BG, this morning had 3 emails telling me bill was ready for viewing online, this has to the 4th or 5th time I have had a bill since switch, also in email it stated that my direct debit was altering to 3 different amounts, went online and they are asking for another different amount. Matt from BG has emailed me in the past and sorted out a few problems, but I don't know what's happening at the moment ,my account appears to be generating a bill every few days, so if any Reps read this help

alfajerry

I applied on November 17.
My gas was with BG, my electric with EDF.
I have heard nothing from either.
I was assuming they were being inefficient over Christmas but looking at this thread I should have heard something.
Do I have to contact BG and EDF or just BG?
I wish the CEC page gave more detail and didn't just say switch in progress.

UPDATE. I have contacted BG who say they have no record of a request.
What should I do now?

gunner786

Have had my meter changed from prepayment to credit yesterday.

Is this fix still available?

British_Gas_Rep_Matt

domestic1983 wrote: »

hi I switched my fix and fall tariff to collective fix in November electric changed no problem but gas took a few weeks to change all was fine done by December but as of today my tariffs with british gas have been changed back to the fix and fall june 2016 this is stupid I did not ask for it to be changed back to fix and fall and why would I oh and all my meter reads have been reversed back to November so I guess as my next bill is due on 17th jan its been changed to get more money:mad::(

Hi domestic1983, that's a bit strange but we'll make sure you don't miss out on the Collective tariff. Please just pop me an email to talktous@britishgas.co.uk with your full name, address & MSE username, including MSE forums in the subject line. Cheers, Matt

British_Gas_Rep_Matt

alfajerry wrote: »

I applied on November 17.
My gas was with BG, my electric with EDF.
I have heard nothing from either.
I was assuming they were being inefficient over Christmas but looking at this thread I should have heard something.
Do I have to contact BG and EDF or just BG?
I wish the CEC page gave more detail and didn't just say switch in progress.

UPDATE. I have contacted BG who say they have no record of a request.
What should I do now?

Hi alfajerry, it shouldn't be taking so long and I can look into this for you to find out what the holdup is. Please just pop an email to talktous@britishgas.co.uk including your full name, address, MSE username and include MSE Forums in the subject line. Cheers, Matt

davethorp

MSE_Dan_L wrote: »

Hi Davethorp

If you drop us an email we'll look into this for you (energyclub AT moneysavingexpert.com).

Done

*filler*