attitude issue from someone at the Job seeker's allowance representatives

Diary

Please don't forget to claim expenses for being mandated to go to the job centre on any day other than your regular signing day. I was told to go every week and always claimed the 50 pence petrol money.
In my experience of the job centre they were always very unpleasant and unprofessional, so I in return made their job as difficult as I could.
I complained so loudly and aggressively about one guy who tried unsuccessfully to sanction me he was moved many miles away to another job centre. As I have worked all my life I was only allowed 6 months jsa anyway.
So complain complain complain.

Norman_Castle

Diary wrote: »

I complained so loudly and aggressively about one guy who tried unsuccessfully to sanction me he was moved many miles away to another job centre.

How do you know why he moved. An employee would not be moved because of complaints. They would be sacked if they were not doing the job properly.

HappyMJ

boymuzz wrote: »

Hi,

Today I had the second meeting with someone at job center.

My first meeting was great, the guy was really understanding, empathetic and treated me like a valuable part of society. However, today I had a different lady and she was so cold and an absolute a******, she had a bad tone and when I asked her for her email for when I have any questions, she refused to give it to me. I felt like she had some personal vendetta against me, and half way through she decided she wants me to come into the jobcenter and apply for jobs there for 1 hour/week, despite having an active history in the jobshop site (100+ jobs applied for in a week).

Should I complain about her?

Stop the scattergun approach. It doesn't work. Applying for 100+ jobs a week won't get you a job. When I was on JSA I applied for no more than 3 jobs a week. I spent hours looking for the role I wanted to do, researching the company, writing a cover letter and changing my CV to suit the role. I got plenty of calls, interviews and offers of employment.

ab1982

Diary wrote: »

Please don't forget to claim expenses for being mandated to go to the job centre on any day other than your regular signing day. I was told to go every week and always claimed the 50 pence petrol money.
In my experience of the job centre they were always very unpleasant and unprofessional, so I in return made their job as difficult as I could.
I complained so loudly and aggressively about one guy who tried unsuccessfully to sanction me he was moved many miles away to another job centre. As I have worked all my life I was only allowed 6 months jsa anyway.
So complain complain complain.

Attitude hmm.

Id love to hear the other side of your story.

BigAunty

boymuzz wrote: »

when I asked her for her email for when I have any questions, she refused to give it to me.

A serious question for those in the know with JSA - does the sign on process now involve some kind of personalised service with contact via email to a dedicated and assigned member of staff? Do JSA claimants actually get the work email addresses of JC staff?

Reason I ask is that the only time I signed on back in the mid 90s, I had a paper booklet which I showed to staff who gave it a cursory glance, then after 6 months of signing on, I had a 2 minute chat in a room with 2 JC staff who had a slightly less cursory flick through of it.

So I know things have changed (websites, sanctions etc) but is the OP right to expect to be able to contact JC staff out of hours by email to respond to claimant queries?

kittygirl20

What is the issue exactly? Half an hour of your time for £70 quid a week?

TELLIT01

BigAunty wrote: »

So I know things have changed (websites, sanctions etc) but is the OP right to expect to be able to contact JC staff out of hours by email to respond to claimant queries?

If e-mail addresses are given out they will be work e-mail, not private, and as such will only be accessed and responded to during work hours.

borkid

boymuzz wrote: »

I'm shocked that she is asking me to go in and apply for "half an hour" per week. I never see anyone using the computers there so why am I singled out for this.... I'm a recent graduate in a science subject so I'm applying for a specific professional role all over the country every single day starting at 9am. However, is it normal to ask all candidates to go in once a week to "use the computer" or are they chosen based on something they did?

As a science graduate and applying for such roles I'm surprised you managed to find 100 different ones each week. Have you had any interviews for the posts you have applied for? This might indicate there is a need to improve your application.

When I was in research my head of group would not consider anyone who hadn't worked before, the applications were binned straight away, it didn't matter what job, she wanted to know the applicant could 'get up in the morning'. If you haven't had a job before maybe you should take any work until you can find one in your chosen area.

bengal-stripe

boymuzz wrote: »

she was so cold and an absolute a******, she had a bad tone

Are being "so cold" and having "a bad tone" really grounds for a complaint these days? That's just based on perception not on factual wrong-doings. (She didn't use abusive language, did she?) Maybe she was just efficient and professional!

You came to the conclusion she was "an absolute a******", that can't have helped the atmosphere of the conversation. So, the two of you didn't get on well. It happens!

Big deal!

Podge52

BigAunty wrote: »

A serious question for those in the know with JSA - does the sign on process now involve some kind of personalised service with contact via email to a dedicated and assigned member of staff? Do JSA claimants actually get the work email addresses of JC staff?

Reason I ask is that the only time I signed on back in the mid 90s, I had a paper booklet which I showed to staff who gave it a cursory glance, then after 6 months of signing on, I had a 2 minute chat in a room with 2 JC staff who had a slightly less cursory flick through of it.

So I know things have changed (websites, sanctions etc) but is the OP right to expect to be able to contact JC staff out of hours by email to respond to claimant queries?

When I last signed on, about three years ago I couldn't get an email addy for the job center. When I went on the work program it was so much easier as I could simply bcc my WP adviser into all the applications I sent off.