attitude issue from someone at the Job seeker's allowance representatives

Londonsu

BuzzyBee77 wrote: »

Sounds like my adviser who does a fine line in being patronizing and condescending!.
Took voluntary redundancy from my previous job due to company takeover, have been signing on since July, she hints that my benefit will be stopped in December and says why I am seeing her and not someone else?? Unpleasant woman also called me a 'good girl' for remembering my NI number. I am 38!. Hopefully I will get a temp Christmas job soon or I will be tempted to make a complaint.

If your JSA will be stopped in December then it looks like its contribution based unless you qualify for income based she is correct that it will be stopped, that's not her being difficult or nasty that's the reality of claiming benefits .

BuzzyBee77

Londonsu wrote: »

If your JSA will be stopped in December then it looks like its contribution based unless you qualify for income based she is correct that it will be stopped, that's not her being difficult or nasty that's the reality of claiming benefits .

Yes I know that, she still has a bad attitude though, such people should not work in a customer facing job.

ab1982

BuzzyBee77 wrote: »

Yes I know that, she still has a bad attitude though, such people should not work in a customer facing job.

Yes that sounds like an awful way to treat a customer. What was it you bought?

Mersey_2

It really is worth complaining to DWP HQ.


Another claimant I advised for free has just received a 'consolatory payment' of £125 from the DWP.


DWP Service Standards detail how staff are meant to be. The DWP are also meant to reply to letters and so on.


They are meant to be 'customer focused' - include meeting those service standards - in accordance with the Ombudsman's Good Principles of Administration.


They are meant to be open and take responsibility for the actions of DWP staff, in accordance with the Ombudsman's Good Principles of Complaint Handling.


Maladministration includes delay, misinformation, lost/destroyed documents and a failure to put things right.

Londonsu

BuzzyBee77 wrote: »

Yes I know that, she still has a bad attitude though, such people should not work in a customer facing job.

Then complain, but unless she is not doing her job (not the fact that you don't like the way she does it) then where will that get you, to the DWP you are not a customer you are a benefit claimant

Mersey_2

Ha according to the DWP all claimants are in fact "customers."

Blindsided_2

My "best" experience was during a work focuses interview, we were discussing my ability to return to work/training I explained my epilepsy meds affect my memory and energy levels really badly, she suggested I could get a job quicker if I stopped taking them, doctors just give you any old pills apparently...stop them for a week and see how you go. I was stunned, their stupidity astounds me at times.
She's a nice woman but suggesting an epileptic with daily seizures stops their meds...madness

p00hsticks

Londonsu wrote: »

Then complain, but unless she is not doing her job (not the fact that you don't like the way she does it) then where will that get you, to the DWP you are not a customer you are a benefit claimant

Not true - DWP do use the term 'customer', and even have a customer charter https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/292673/customer-charter-dwp.pdf

ab1982

They could call you a banana in their charter, you still (probably) wouldn't be one.

BuzzyBee77

ab1982 wrote: »

Yes that sounds like an awful way to treat a customer. What was it you bought?

Apologies, I meant a client/public facing role.