NationwideFlexDirect£100 cashback offer

Archi_Bald

Westie983 wrote: »

Not sure you will get £100 if its not completed wholly online, I remember reading that if you switch via the telephone you are not eligible for the offer...

I am exceedingly relaxed about this as I think the T&Cs are misleading to some extent. I read them as "if you don't apply online, you cannot benefit from the offer". The sentence "Customers who switch via telephone are not eligible for this offer" has, IMO, been written by somebody who considers applying and switching to be the same. What I think they actually mean is that you wouldn't be registered with MoneySuperMarket for the offer if you applied on the phone, as it would technically not be possible to do so.

There is also nothing in those T&Cs that says you must apply for the switch during the account application process, and I would bet that Nationwide only care about a completed switch, not how that switch was requested.

In my opinion, the process goes a bit like this

1. you apply online and get confirmation from MSM that they registered your claim
2. Nationwide open your account
3. Nationwide execute the switch once you asked them to do so
4. Nationwide inform MSM that the switch has been completed
5. MSM send me the cheque

This is substantiated by the email confirmation I had from MSM (/ Moneysuperrewards) that says:

.....because you applied for your account through our website, you have qualified for £100 cashback! Once Nationwide have completed your switch, we'll send your cashback payment by cheque within 30 working days.

Bottom line is that I am supremely confident I will get - at least - my £100. Whether it needs to involve a complaint or two remains to be seen. We shall know in a couple of months or so.

MABLE

Archi_Bald wrote: »

I am exceedingly relaxed about this as I think the T&Cs are misleading to some extent. I read them as "if you don't apply online, you cannot benefit from the offer". The sentence "Customers who switch via telephone are not eligible for this offer" has, IMO, been written by somebody who considers applying and switching to be the same. What I think they actually mean is that you wouldn't be registered with MoneySuperMarket for the offer if you applied on the phone, as it would technically not be possible to do so.

There is also nothing in those T&Cs that says you must apply for the switch during the account application process, and I would bet that Nationwide only care about a completed switch, not how that switch was requested.

In my opinion, the process goes a bit like this

1. you apply online and get confirmation from MSM that they registered your claim
2. Nationwide open your account
3. Nationwide execute the switch once you asked them to do so
4. Nationwide inform MSM that the switch has been completed
5. MSM send me the cheque

This is substantiated by the email confirmation I had from MSM (/ Moneysuperrewards) that says:


Bottom line is that I am supremely confident I will get - at least - my £100. Whether it needs to involve a complaint or two remains to be seen. We shall know in a couple of months or so.

Heres hoping everything goes well for you and everyone else. With me I did the usual and and went via the MSN site and then transferred to NW. Completed the online application and was a straight accept.

However when it came to switching I did this 2 days later online and when my account was displayed.

However I noticed the email address I originally set up with MSN cash back was different to the Nationwide already had. I immediately changed it to match the MSN one and then proceeded to switch.

I am hoping this will not cause an issue.

keiran

My fifth application has been approved, I learnt. (they usually say max of 4 accounts)
It seems to have been set up on a new "profile" (The word "flat" is missing from my address) and that may explain it..?

So with luck will get the incentive for this, well easy, application (no D/D etc)

Jennifer_Jane

Just to catch up. I have just been declined by letter for my 5th account.

They have said it's to do with my credit and to contact Experian etc. It is true that I don't have a huge income (less than the monthly amount which they ask to credit the account with), although I am an outright owner of my own home; no debts; voter's roll, and all that kind of thing.

MABLE

Jennifer_Jane wrote: »

Just to catch up. I have just been declined by letter for my 5th account.

They have said it's to do with my credit and to contact Experian etc. It is true that I don't have a huge income (less than the monthly amount which they ask to credit the account with), although I am an outright owner of my own home; no debts; voter's roll, and all that kind of thing.

I was not aware they were asking for a certain amount each month and there is nothing in the terms and conditions to say you have to credit your account with £1000 to qualify for the cash back. It only applies if you want to get the 5 percent interest.

I was under the impression the max number accounts was 4. I suppose all you can do with get a copy of your credit report and see anything negative as appeared.

dggar

keiran wrote: »

My fifth application has been approved, I learnt. (they usually say max of 4 accounts)
It seems to have been set up on a new "profile" (The word "flat" is missing from my address) and that may explain it..?

So with luck will get the incentive for this, well easy, application (no D/D etc)

I too was give a "new" profile in the acceptance email from Nationwide, even though I stated that I was a nationwide account holder during the application.


Today when I logged on using my "old" profile the FlexDirect account was listed with my other accounts.


I haven't received full details for logging on with my "new" profile yet.

movingon

I applied last weekend and gave the details of the account I wanted to switch from, but I have not had any further communication from the original bank or Nationwide. Did anyone else hear anything about the switch when they were told their account was opened?

Ed-1

dggar wrote: »

I too was give a "new" profile in the acceptance email from Nationwide, even though I stated that I was a nationwide account holder during the application.

Today when I logged on using my "old" profile the FlexDirect account was listed with my other accounts.

I haven't received full details for logging on with my "new" profile yet.

Their system can be all over the place when generating customer numbers, and sending out ID requests. Usually if they have all they require they will override the ID request, open the account and link it to your existing customer number (at which point the new customer profile that was created is deleted and your new account gets listed with your existing accounts).

starM

My other half applied for Nwide account over a week ago - Received standard email asking for ID etc. She already holds 2 Nationwide current accounts.

On Thursday she received a letter asking to sign the terms and conditions. It did not mention anything relating to ID. She sent a secure message and received a reply that no ID required but in order to open up the account she will need to sign the terms and conditions.

Abit strange the last 2 accounts opened did not require any signatures. The paperwork she received had a different customer number.

Archi_Bald

As a result of my FlexDirect application via MoneySuperMarket, I was sent a "Welcome to Telephone Baning" letter and a pass number for it. I have just filed that letter without even revealing the pass number as I have had such a number for Nationwide Telephone Banking for over 10 years already.

I believe Nationwide had a brand-new system installed over the last 2-3 years. May be they forgot to give their new system all the customer data from their old system.