NationwideFlexDirect£100 cashback offer

YorkshireBoy

moneysavinggirl40 wrote: »

So I have gone on to FOS website and filled in an online form, explained what has happened. Let's see what happens.

Just a thought...did you initiate the switch online?

moneysavinggirl40

YorkshireBoy wrote: »

Just a thought...did you initiate the switch online?

Yes, initiated through money supermarket. They closed my old halifax account, as a result of the switch. I didn't phone anybody. I have a secure message today from nationwide confirming that our joint account is a flex direct. They are unable to approach msm though to confirm this as I asked in the message if they could do this for me. Plus I have all the email trails saying this is your switch reference, thank you for opening a flex direct account. These have all been emailed to info@msm etc.

moneysavinggirl40

Harveys wrote: »

Hi I got the same email as you...again.

Nationwide themselves confirmed I have the right flex direct account...but the reward team who is in contact with another part of nationwide reject my claim.

So simply I have raised a case with FOS...who were super friendly and gave me a reference number as well.

I think we're owed that second cheque don't you Harvey? Like some ppl have uh hum Yorkshireb..cough cough!

YorkshireBoy

moneysavinggirl40 wrote: »

I think we're owed that second cheque don't you Harvey? Like some ppl have uh hum Yorkshireb..cough cough!

I'd send you mine but I no longer have it. It's in the very capable hands of TSB.

moneysavinggirl40

I'm retrospectively claiming my recommend a friend too, so plan to get £100 x2 one way or another. So there!

Sarah0610

Has anyone had the response from them stating that the as the switch was not completed in 45 days the cashback cheque can not be issued. I can not see that this was stated in the terms and condition. I have given them my switch reference and they keep on coming back with the same response. They advise that Nationwide are refusing it yet when I speak to Nationwide that are not aware of anything. Any advice ??

moneysavinggirl40

This is what I received on email from info@MSM, "The final status update has now come back from Nationwide and unfortunately it is still showing as rejected.

Previous emails from yourself state you have only opened a Current Account, you needed to have opened a Flex Direct Account.

Do you have any further documentation clearly stating the account you've opened is a Flex Direct?

We can take your comments back to Nationwide to seek clarification on the type of account opened, however, as they have rejected your query three times already should they chose to decline the application again we cannot issue you the cashback incentive."

So now I shall send them evidence of my flex direct account, what things can i send electronically to them with regards to data protection. Can I show them my account details, don't particularly want to do that? I have already sent them the FSW no. and the email confirming the switch. Though the email when forwarded comes out with a lot of chevrons etc as its different format.

jiggy2

moneysavinggirl40 wrote: »

I'm retrospectively claiming my recommend a friend too, so plan to get £100 x2 one way or another. So there!

Not to rub it in - but RAF actually worked with this.

Yorkshire_Pud

moneysavinggirl40 wrote: »

This is what I received on email from info@MSM, "The final status update has now come back from Nationwide and unfortunately it is still showing as rejected.

Previous emails from yourself state you have only opened a Current Account, you needed to have opened a Flex Direct Account.

Do you have any further documentation clearly stating the account you've opened is a Flex Direct?

We can take your comments back to Nationwide to seek clarification on the type of account opened, however, as they have rejected your query three times already should they chose to decline the application again we cannot issue you the cashback incentive."

So now I shall send them evidence of my flex direct account, what things can i send electronically to them with regards to data protection. Can I show them my account details, don't particularly want to do that? I have already sent them the FSW no. and the email confirming the switch. Though the email when forwarded comes out with a lot of chevrons etc as its different format.

Surely you have to sort out with Nationwide directly to establish the facts and get any documentation you require to send to the promoter or their agents?

Tell Nationwide you want to make a Complaint they will then endeavour to find a solution because they have to record complaints and whether they resolve them or not and statistics are compiled about their performance.

Either Nationwide are wrong or you are wrong so you need to sort it out between you and then Nationwide can send their findings to the promoter.

Otherwise you are just going round in circles!:(

moneysavinggirl40

I got a call the from the Nationwide complaints dept after I filled in an online complaint form, and they said this complaint has been escalated to the final response team but its definitely a flex direct account. Money supermarket have written saying that they will write to nationwide to see if they overturn their decision but if Nationwide have rejected my application previously, should they chose to reject it again they will not be able to issue the cashback. MPL are now shut till 4th Jan so I wait now till the new year.