Add your feedback on energy supplier Robin Hood Energy

MysticDad

I've been with RHE for (nearly) two years and have had nothing but positive experiences. Haven't had to wait long to get through on the phone when needed and their website now works well.

Their recent price increases mean that I can save approx £40p/a by switching, but am considering staying, having had very bad experiences with other suppliers.

Rob_Wills

The ombudsman and all other so called watchdogs are lackeys to whichever big business they are meant to be protecting the consumer from. An individual, without experience or knowledge of the legal system, has little chance as the judiciary are also in the pockets of those with the £billions.

KeithJohnAlger

Regards Robin Hood Energy not paying compensation! They claim to pay £30 per error.... I really wish they did because if that were the case it would have more than covered the cost of our bills!

trickytree1963

£30 is for missed Meter Appointments generally not "errors". Have you had any missed appointments and not been compensated?

longwave1

Signed up in January, all seemed well initially, entering my meter readings monthly as requested. I received bills in March, April and May. But since then I have not received any bills at all, though I have been entering meter readings and they have even reduced my monthly DD payment - presumably because they have not billed me for anything!

I then emailed them about this two weeks ago, and was told they should get back to me in 48 hours - nobody got back to me. Trying to get through on the phone also appears impossible, I have now been on hold for over 30 minutes during which time I decided to sign up here and write this review.

heatherw_01

I've had no problems with them so far, been with them about 6 months. Only thing I have had is if they estimate a reading (which they did once as the national gas system was down for about a week so I couldn't submit), it is incredibly wrong. Usually when you get an estimated readings its based on previous months but this was so wrong it was unreal.

But that isn't a negative review, just an observation.

Will renew with them next year if they are the cheapest again when my deal ends

nardberg

Really started very well for Robin Hood Energy. They fitted me a smart meter, I was being charged monthly for the energy I used. I recommended them to everyone who would listen.... and then, I presume they became overwhelmed with customers. All of a sudden I wasn't being billed for months at a time, it became almost impossible to get through to speak to anyone - I was regularly in a call queue for 20 minutes or more and then when I got through to someone, everything we'd discussed and agreed in the previous call was "gone from the system" again. So frustrating as to be untrue.

I needed some meter work doing at my property, and they can only book from 10 days from the request, so when they don't turn up twice in a row that's two mornings off work wasted and nearly a month passed and still noone could explain why they didn't show up "We use a local contractor and they don't confirm they've received the request when we ask for work to be done, nor do they feedback if they don't do it". Great arrangement.

I wasn't informed they pay for missed appointments until I phoned to complain again about the 2nd one they missed, and then it took around another 5 long calls and another 2 months to receive any compensation, despite being told each time that I would be put in an emergency queue and should receive it within 24 hours.

I really wish they could cope with the volume of customer service required but they can't so I intend to return to a bigger company now and hope I can get my meter issue sorted before Xmas 2018.

[Deleted User]

I actually miss Robin Hood monthly billing for electricity. I was with them for a year between May 16 - June 17. Then I switched to Ebico (which is technically still Robin Hood) as they were cheaper after the fixed tariff with Robin Hood ended.

Only thing now is Ebico only seem to be billing me quarterly.

heatherw_01

Switched away as I found cheaper elsewhere.

I found they never reply to emails but that was the only main negative

Sandybanks

Its taken them nearly 12 months to send me my final bill after moving away in April 2017.
Apparently I owe them 1p which they will direct debit in Mar 2018. Obviously their computer has not been programed to disregard amounts that will cost more to process and collect than the amount collected.
I also note that my online account carries the message below and has done for the last 12months. Im guessing the Ebico customers swamped them!
We are working towards improving your Account and hope to have new and improved options for you soon...