Add your feedback on energy supplier Robin Hood Energy

footyguy

sheff6107 wrote: »

My bill will jump from £950 to £1200 a year. Moneysupermarket shows they are now more expensive than 75% of the market.

Are there financial problems at Robin Hood or something?

Not that I am aware of.

RHE have just becaome the supply partner of Ebico, and they offered prices 4.5% (5.5% with DD) chaeper than SSE who were the old supply partner. And that was before SSE then announded price rises of 15-20% :eek:

And whilst the new Ebico Zero tariff is a variable tariff, as all Ebico tariffs are, RHE/Ebico have promised to hold those prices until at least December of this year.

The fact is, prices, particularly for electricity, have risen recently.

As always, consult a comparsion site to find the best deal for you.

footyguy

sheff6107 wrote: »

This is why it sucks to rent. I can't lock myself into a fixed deal because I'm hoping to move and buy this year.

You can still move any time you like.
Early exit fees are, with most suppliers, only a nominal amount - typically about £30 per fuel.

Whats more, with many suppliers, early exit fees do not apply when you move home. Check the terms of the supplier/tariff involved carefully.

bubieyehyeh

Their email say EbicoZero is cheapest for me also, strangely though its not showing on MSE Energy Club when doing a comparison.

footyguy

bubieyehyeh wrote: »

Their email say EbicoZero is cheapest for me also, strangely though its not showing on MSE Energy Club when doing a comparison.

The CEC is a bit slow updating. It was showing equipower and equigas for quite a while after those tariffs were withdrawn.
Although they have now withdrawn the old tariffs from the CEC, they don't appear to have loaded the new ones.

Check using Energylinx

trickytree1963

So, with the increase letter there's a link to choose the fixed V8 as an alternative to staying on Evergreen after 22/04/17.

Anyone used this?

I tried it and it took me through to a menu and after entering account details it took me to Survey Monkey?

Not had any follow up email after I finished?

bakerbird

I recently changed from GB Energy within the last month. I haven't even had a bill from Robin Hood before they hit me with a price increase letter yesterday - going up on April 22nd.

My cost will increase from £76 to £100 per month!

So I try and call them and the selection of '3' to talk to someone about this price increase doesn't work (cuts me off). So I call back and am hanging on for 16 minutes (and counting as I'm still on the phone as I write this).

Their letter doesn't make it clear about how much the fixed price will be and I am considering swapping already.

mrdynamic

:mad::mad:I completed the form online directly on Robin Hood Energy’s website to switch my electricity, unfortunately when i received there welcome letter it had incorrect details (my address was wrong), i tried sending there customer service team 3 emails to correct this to no avail, I also tried to contact them this took 6 attempts as they kept me on hold for 50mins each time with call eventually being dropped, on the seventh time i got through to them after another 50mins, they said they would resolve this issue immediately, they never did. decided that if they treat new customers this way that i did not want to become a customer at all and have requested the abort the switching process. Also the welcome letter explained that there quotation was now incorrect and a price increase had taken place. Very poor customer service.

Rob_Wills

1. I wouldn't have a smart meter if you paid me...too many problems with the technology and limited choice of switching as some suppliers / invoicers can't use it.

2. Why does it take up to 4 weeks to switch invoicer as there is nothing to mechanically change just some simple admin?

3. Like others I switched, on 10 March, to Robin Hood but have just had the increase letter so have cancelled that switch and gone to IRESA which came out best on three comparison sites this morning.
:shocked: :huh:

pimm

I am very relieved to read that I'm not the only one to be stuck in the RHE void, where no one can hear you scream.

I was on the British Gas fix, read MSE threads, researched and checked companies and, with a little trepidation, went with RHE just to dodge the leap to BG standard tariff. The switch date was in the first week of March. I wasn't expecting it to be 100% smooth but this has been so stressful it has made me ill.

When I switched I heard nothing until the cooling off period had finished (neat trick!) I sent the initial meter readings via phone, being very careful to get each digit right. I was told my Direct Debit would be £40.12, which was right where I expected it to be. RHE seemed to be basic but sufficient for my needs.

After some delay I asked British Gas for my final bill, they said they hadn't received the readings from RHE. I gave them the numbers and they were very good about sorting out the finalities.

I emailed RHE but received no reply.

Then I got the email about the price rise. However, in the column marking my current monthly costing, the amount had mysteriously gone from £40.12 to £50 a month. That's BEFORE the new price rises. There was no explanation for this different amount. Email, again nothing. I updated my CEC details to check the ratings, and now RHE is one of the most expensive. My promised 'fix' feels like a deceit. I clicked to switch to the new fixed tariff as advised, but have heard nothing.

Then I got the email for meter readings for the first month's use. I entered the Electricity reading on the website OK. But it refused to accept my gas reading. I couldn't understand why, when I noticed the start date switch reading marked beneath. It was wrong. I suppose the website thinks the numbers don't make sense, which would be correct! The website told me to do it over the phone instead. So I phoned. No answer (I got cut off the first attempt!) Just a voice every so often telling me to try the website instead (we could play this game all day!) and that "your enquiry is very important to us." I know all companies do annoying 'nicey' messages, but it was so far from RHE's actual customer service standards it felt like being punched in the face. I am furious.

I have autism and serious mental health conditions. I can't work. I have no family, no support workers, no allies. I haven't got enough money in my bank for companies to mess things up with. It takes a lot out of me to keep up with all the spinning plates. I am phobic about using the phone, I get anxious, dissociate and clam up. When things go wrong I go wrong. I now very quickly get into the state where I can't cope. The last few months have taken me down to 'survival' level, which is a very frightening place to be. I don't think companies realise (or care) how harmful these kinds of stresses are about basic necessities for more vulnerable members of society. Looking at different companies, it seems that incompetence and disregard for customers are almost everywhere. It really is down to luck if it all goes smoothly or turns into a nightmare. It shouldn't be about luck!

These energy switches are stressful enough as it is, with the ever looming threat of falling down a customer service manhole. Almost every step of this has been incompetent. And this is what we're expected to do every year? I thought I could put up with it as long as the bills remained low and reliable but now look what they've done... I can hardly believe it has only been a month with RHE and I am already sick to death of them.

I'm afraid I broke down today, in a meltdown about this and all the other comparative stresses of modern Britain (I have been through the PIP meat grinder this Spring too. I was misled, failed, and now us mentals don't count anyway. I am not a happy Easter Bunny.)

I would switch again, but I am worried about the initial switch day reading that doesn't match the one British Gas have. I am certain I got the numbers correct each time I wrote or used them. I double checked each time. If I just jump ship now, is that something that will catch up with me or will it sort itself out? I know the switch numbers have to be regulated by the 3rd party industry people. Is this a mess I have to sort out before I switch again or should I go for it? I don't know how. I get a sort of executive dyslexia about all this. It makes me ill. If RHE are this incompetent and don't answer me, what the heck to do about it?

I am relieved that I came back here and found that I wasn't alone. My experiences have not been unusual. It's actually pretty comforting! Though I agree with the poster who wrote about how dreadful this constant scramble for deals is. This is progress? :eek:

I will try phoning again, but in case you missed it, this review is a NO!

Rob_Wills

@PIMM

Go to Facebook: UK Disability Benefit Helper - they have lots of expertise and useful help.