Add your feedback on energy supplier Robin Hood Energy

pimm

Thank you Rob Wills! I actually left facebook a few years ago (it was sending me downhill in a similar way that these utility issues do) but I might try again.

I just tried to phone RHE again, hoping it would be non-peak time and not as busy. But there was no answer again, and I felt another meltdown looming. So here is another gripe about RHE. It may only be a minor detail but it can have a big impact: all their waiting music over the phone is raucous, screechy, high-energy music that is really not conducive to patience and stress-calming. I was feeling more and more wound up! Can't they play something better for your blood pressure like Nick Drake or Satie?!

Rob_Wills

If you can use a landline there is a RHE FREEphone number 0800 030 4567. It took 35 minutes for them to answer last Friday afternoon at 14:15 hours to 14:50 hours then a 10 minute conversation which was very friendly.

I Telephoned RHE as they installed a direct debit on my bank account despite my cancelling with them. I check my bank account a lot and immediately cancelled it and had them blocked from any action on my bank account until I give express permission, bank were very helpful.

pimm

Yes, that's the phone number I tried. I will try again tomorrow. I know they'll be inundated with lots of (angry!) people but it is ridiculous when companies (it's not just RHE) make themselves almost impossible to reach, unless you devote countless hours. I lost a whole day over this. I thought I'd sorted this for another year, and now I've got to go through all that palaver again. It's exhausting. Your experience with the direct debit is exactly the sort of thing I get anxious about. I'm not good at confronting or complaining.

I went with Robin Hood because I thought they stood for something good, and the reviews for Iresa were so dire, with people trapped in a limbo that made me shudder. Now I read that people are switching from RHE to Iresa as a better bet! Life changes so fast these days...

J_B

I had a call today from 08000304567
It was a lady from RHE asking why I was leaving after such a short time.
Was it the poor customer service or the price.
I simply replied "yes"

She said that nobody would phone me again.

Will have to wait how the switch to Enstronga (through compare the market) goes ....

[Deleted User]

So, what is actually happening?

I've had emails and letters from Ebico saying my gas was moving to RHE back in February. Then I had letters from SSE saying Ebico have no right to move me and that I will stay on SSE...

It's now April and I haven't been moved to Ebico RHE nor have I had any correspondence from RHE.

It's all a mystery, a real !!!! up.

footyguy

Deleted_User wrote: »

So, what is actually happening?

I've had emails and letters from Ebico saying my gas was moving to RHE back in February. Then I had letters from SSE saying Ebico have no right to move me and that I will stay on SSE...

It's now April and I haven't been moved to Ebico RHE nor have I had any correspondence from RHE.

It's all a mystery, a real !!!! up.

Good Morning - I see you posted this at almost 2am this morning so can understand your confusion.

I suggest you either read this thread, read the ebico website, or both.

Good luck!

Trebor100

Coming from Nottingham and being owned by the council, I (naively) assumed they'd be a smooth operator. Wrong. As I write this I am in a queue...15 minutes in. This is my third attempt. The DD has been created and money taken but whilst it seems the electricity has transferred, the gas has not. Supplied the meter readings at the same time and am moving from the same supplier (Scottish Power) who wont refund my overpayment until "we receive your final readings" - which of course is down to Robin Hood. So RH have taken money from my account within a matter of days for a service which has not transferred, causing my overpayment with my old supplier, "marooned". Martin - you say it's easy to switch? Hmmmmm.......... :mad:

Rob_Wills

The energy supplier / invoicer a customer is moving from will always say "don't cancel your direct debit" until transfer is complete.

I say ALWAYS cancel your old account direct debit immediately you have a new invoicer account set up, which usually happens instantly YOU do the switch.

footyguy

Trebor100 wrote: »

Coming from Nottingham and being owned by the council, I (naively) assumed they'd be a smooth operator. Wrong. As I write this I am in a queue...15 minutes in. This is my third attempt. The DD has been created and money taken but whilst it seems the electricity has transferred, the gas has not. Supplied the meter readings at the same time and am moving from the same supplier (Scottish Power) who wont refund my overpayment until "we receive your final readings" - which of course is down to Robin Hood. So RH have taken money from my account within a matter of days for a service which has not transferred, causing my overpayment with my old supplier, "marooned". Martin - you say it's easy to switch? Hmmmmm.......... :mad:

Lol - Welcome to MSE :hello:

How can any supplier refund you until they know what you are owed.
Nearly all suppliers will not agree to refund an account balnace after you have ditched them until they have created a final bill.

Your meter readings need to be approved by the independent metering agency over which no supplier has control

Good luck!

footyguy

Rob_Wills wrote: »

The energy supplier / invoicer a customer is moving from will always say "don't cancel your direct debit" until transfer is complete.

I say ALWAYS cancel your old account direct debit immediately you have a new invoicer account set up, which usually happens instantly YOU do the switch.

I don't agree with this at all, sorry
It can cause so many complications, even if you are in the right ... and if you are not in the right, then you could be said to be in breach of contract.

Just accept that when you switch supplier, there may be the month where you are paying 2 seperate suppliers a direct debit, but it will all sort itself out in the wash. You will only pay once for the energy you have used.