Add your feedback on energy supplier Robin Hood Energy

AbbieCadabra

the increases being quoted are pretty big, not many agreeing with their quoted increase of just 17% for dual fuel. lots of complaints already on their facebook page. perhaps their business model needed a large tweek & now was a good time as others increasing?

i've managed to get a decent 12 month fix, £5 early exit fee, with So Energy. will save £100 against RH std rate & £50 against RH current fixed version8 (which no doubt will be pulled soon).

there were a few other slightly cheaper providers but lots of negative feedback on them & whilst So Energy feedback is less, it's mainly positive. their website is very user friendly too, makes a nice change

sheff6107

This is why it sucks to rent. I can't lock myself into a fixed deal because I'm hoping to move and buy this year.

Sandybanks

My bet is its something to do with the deal they have done with Ebico. If they have suddenly taken on all of Ebicos business they will be short of electricity in the short term (because they buy in advance) and are having to buy from the spot market.
The price increase is to drive away some customers so they can balance supply with demand.
If and when they have it sorted they will drop prices to take on more customers.

teddysmum

Sandybanks wrote: »

My bet is its something to do with the deal they have done with Ebico. If they have suddenly taken on all of Ebicos business they will be short of electricity in the short term (because they buy in advance) and are having to buy from the spot market.
The price increase is to drive away some customers so they can balance supply with demand.
If and when they have it sorted they will drop prices to take on more customers.

That may not be possible, as the smaller companies can charge less because they are exempt from commitments that the larger suppliers have to meet, because they are small. The advantage depends on the number of customers and when a company grows it loses the benefits.

Sandybanks

Maybe they have grown very much larger with Ebico customers added to their books!

chimpster

Have just notified me of an increase in the electricity tariff we only switched to just over 1 month ago. Unit price increase from 11.82per Kwh to 19.28 per Kwh - a whopping 63%. Apparently this is mainly due to costs outside of their control. Really. Suffice to say this will be the shortest lived switch to a new supplier. In the short time I have been a customer they were already on borrowed time as I had found their customer service pretty poor - long time to reply to emails and frequent engaged tone on the phone. Plenty more out there so will be switching later today.

[Deleted User]

I'm on their May 2016 electricity tariff, not had notification of the rises yet.

J_B

chimpster wrote: »

Suffice to say this will be the shortest lived switch to a new supplier.

Same here

Joined 5th March - notice to move given today!

Have plumped for Enstronga .....

ASavvyBuyer

AbbieCadabra wrote: »

crikey, just read the feedback thread on here for IRESA & their facebook/twitter, don't think i'll bother with them! cheap, yes, but would appear almost impossible to contact & they don't reply to any communication. lots of complaints...

We switched our electric to Iresa last year and have recently helped a relative do the same. Both switches went smoothly, with update emails and readings requested at the correct time. Iresa take a bit longer to update things than some of the big6, but if you are not impatient, the accounts get updated eventually with correct info. They also pay a small amount of interest on any credit balances.

If you do decide to switch to them, you need to be aware that they don't do anything in the 14 day cooling off period and take the first payment in advance. Also, make sure you provide meter numbers otherwise it may take longer.

For all companies, there are usually more complaints than good reviews, as most people can't be bothered to say when things have gone well.

footyguy

trickytree1963 wrote: »

It isn't true that if you have a E7 Tariff with RHE you can't have a single rate tariff.

The price increase on Evergreen is high but there is a 12 month fixed Prime V8 available or Nottingham fixed V8 if you live in Nottingham.

Worth checking out those tariffs too

Whilst there are a few supplier that will do this, it's best to contact them directly to (a) confirm they are willing to do this and (b) ensure they know this is what you really want to happen.

Prices do vary by region, I appreciate, but where we live and for our usage, we do not suffer being on E7 even though we use gas for space heating and hot water.

We use only 25% low rate electricity, but 7/24 is about 29%. We could probably increase our low rate usage (and so lessen normal rate usage) if we tried harder.

For many years, we have almost always saved money by being on E7 ... although sometimes only . This year, the pendulum has swung just the other side of the line, and we may be paying £2-£3 more per year for E7, but we will not be changing meters just yet - next year it may swing back again?
(This doesn't involve RHE, and the cheaper supplier it does involve does not allow a single tariff on a E7 meter)