Add your feedback on energy supplier Robin Hood Energy

Rob_Wills

Don't get a smart meter. Automatic cut off and stops you switching.

babyj3

Robin Hood energy have sent me an email increasing my direct debit because they say I am nearly £150 in debit when in actual fact I am nearly £150 in credit. They have debit mixed up with credit.
Nearly had a heart attack when I saw it but knew they had got it wrong.
Make sure keep an eye on your bills
Can't understand how that could happen
They don't pay compensation for making mistakes like other companies. I would have been given £10 by my old supplier for a mistake like this
Not at all happy about it.

AbbieCadabra

AbbieCadabra wrote: »

6 weeks are up now & still waiting on final bill...

edit to add: just sent them a message on facebook, very quick reply to advise that final/start read in dispute with new supplier. we've already had our first bill from new supplier so not quite sure how it works or why still in 'dispute' as far as they are concerned. RH have said "We are in contact with your new supplier and we aim to agree on the same read, and then we can produce your final bill."

new supplier confirmed on 08.06.17 when i posted ^^^ there was no query as far as they were concerned & also Robin Hood had agreed final read ok, still took RH until today to produce our final bill - 1p less than i'd estimated & to be taken by DD in 14 days time.

trickytree1963

KeithJohnAlger wrote: »

New build house as of Jan 2017, came with supplies from BG. Due to previous experience with BG switched asap. This took a while, and BG managed to make a host of errors in their very short time supplying us (new build energy efficient house, BG estimated we should be using £180/month of gas!!! actual was less than 1/10 this!). So we switched to RHE. Shortly after switching they promptly stuffed a massive price hike on us. To try and keep things simple we changed tariffs to one that was not so exorbitant. However, they're making just as many errors as BG, and I note that they are now offering a new fix with substantially better rates than the one we are on. As for this months bill, it's late!

We've also been promised smart meters, a couple of times, but the fitting dates come and go with no sign of anyone actually turning up to fit them!

I could not suggest that anyone in their right mind switch to RHE, as soon as we get our billing sorted out properly, or they mess it up so massively that it's no more hassle to leave than it is to stay, then we'll probably leave. I certainly don't see this as a long term supplier!

hope you have claimed the £30 compensation for each missed installation under GSOP for missed appointments

footyguy

KeithJohnAlger wrote: »

New build house as of Jan 2017, came with supplies from BG. Due to previous experience with BG switched asap. This took a while, and BG managed to make a host of errors in their very short time supplying us (new build energy efficient house, BG estimated we should be using £180/month of gas!!! actual was less than 1/10 this!). So we switched to RHE. Shortly after switching they promptly stuffed a massive price hike on us. To try and keep things simple we changed tariffs to one that was not so exorbitant. However, they're making just as many errors as BG, and I note that they are now offering a new fix with substantially better rates than the one we are on. As for this months bill, it's late!

We've also been promised smart meters, a couple of times, but the fitting dates come and go with no sign of anyone actually turning up to fit them!

I could not suggest that anyone in their right mind switch to RHE, as soon as we get our billing sorted out properly, or they mess it up so massively that it's no more hassle to leave than it is to stay, then we'll probably leave. I certainly don't see this as a long term supplier!

You don't seem to have much luck with energy suppliers do you?

Here is your post from 8 weeks ago moaning about British Gas

KeithJohnAlger wrote: »

We recently moved into a new build property where the site supplies were all with BG. We informed them of our move in date, and on the date gave them a reading. Which they decided to ignore, and estimate, before sending out someone to read the meters three weeks later, and then used their readings as the opening values - pointed this out to them, but they never did revise it. On setting up our account, they never did manage to do that properly, and decided to keep on estimating our bills, because our readings were too far out! Their monthly estimate for our new build small very well insulated home, around £600 per month!!!! Actual usage closer to £55 per month! Needless to say we switched very quickly. It doesn't stop there though! We finally got BG to read the meter rather than use their estimates, and after persuading them that we hadn't used 10,000 units of gas over 3 months they finally agreed with us on the figure we'd supplied on the date we transferred. However that was not the end of the matter, as they then supplied a completely different figure as the final reading to our new supplier (even though we'd also supplied them with the opening figure). So in order to get the correct figure confirmed to our new supplier took yet more phone calls and time.

Five months contact with British Gas, and according to phone logs I spent 34 hours on the phone to customer services!

http://forums.moneysavingexpert.com/showpost.php?p=72546861&postcount=320

So presumably when you posted in May about hoping to have smart meters in April,, it was BG you had asked for smart meters at that time

KeithJohnAlger wrote: »

Originally due to be having a smart meter fitted at the end of April, however our supplier has put this on hold due to compatibility issues they are having in this area..... No date on a revised fitting date at this time!

http://forums.moneysavingexpert.com/showpost.php?p=72546909&postcount=21

And it was only back last December you were moaning about White Rose Energy too

KeithJohnAlger wrote: »

Every time I try to use the website it throws up an error, telling me that there is info missing even though everything is filled out!

http://forums.moneysavingexpert.com/showpost.php?p=71796769&postcount=6

Good luck!

KeithJohnAlger

Some of our initial issues with RHE actually date back to the short time we were with BG, but RHE didn't tell us this! BG estimates of what we were supposed to be using were so massive compared to out readings that refused to accept the meter readings we were submitting, and were apparently in dispute with us, without ever contacting us!

Can't put everything at the feet of BG though as RHE continue to over charge us!

trickytree1963

KeithJohnAlger wrote: »

Some of our initial issues with RHE actually date back to the short time we were with BG, but RHE didn't tell us this! BG estimates of what we were supposed to be using were so massive compared to out readings that refused to accept the meter readings we were submitting, and were apparently in dispute with us, without ever contacting us!

Can't put everything at the feet of BG though as RHE continue to over charge us!

You don't need to use ! when they don't apply.

How are you being overcharged? Unless you signed up to their Winter Fuel Tariff their tariffs have no exit fees so if you think they're too high you could switch surely?

[Deleted User]

I joined RHE early in February and for a start they were OK but when their huge price rise came I decided to leave them after two and a half months.

The final bill came after a further three months and this is currently in dispute for a £10 overcharge involving standing charges.

To anyone thinking of joining them I would point out the following

1 - That it takes ages to get through on the phone - be prepared to wait at least half an hour.

2 - They lie when they say that they answer emails within 48 hours - after two weeks they still have not answered my email or my letter sent to them on July 21st disputing the final bill.

So beware of RHE as they are obviously not up to the job of running an energy company efficiently.

gibby

Sadly this company have gone down hill fast.
I've been waiting on a refund for months and been promised several times it would be completed in 24 hours.
I rang up over a week ago and on demanding my refund was told there were no staff in finance to do it. The call centre person was quite abusive.
A week later still no refund despite daily promises it will be completed.

I am now taking them to court.
Avoid robin hood

footyguy

gibby wrote: »

Sadly this company have gone down hill fast.
I've been waiting on a refund for months and been promised several times it would be completed in 24 hours.
I rang up over a week ago and on demanding my refund was told there were no staff in finance to do it. The call centre person was quite abusive.
A week later still no refund despite daily promises it will be completed.

I am now taking them to court.
Avoid robin hood

Do you have a final bill?

Wouldn't it be cheaper to go via the ombudsman service first?
The court will not take kindly to you going directly to court without first exhausting all other possibilities to resolve the matter.

Good luck!