Engine failure within 5 years - where to compain

arcon5

AdrianC wrote: »

Ooh, about 70p/mile in depreciation, then.

What's your point?

shaun_from_Africa

arcon5 wrote: »

What's your point?

I wondered about that myself.


The car in question (2010 Focus) has 10,700 miles on it and has a higher resale value than one with average mileage (about 60,000 miles) so mine has suffered less depreciation.
It's also saved me many thousands of pounds in hire car costs over the past 5 years, yet AdrianC seems fixated on depreciation.
Apart from a few cars, just about all vehicles made suffer from depreciation from the moment you buy it.

Dmas72

The car was purchased from a Peugeot dealer (although not the same dealer the car is currently located). It has had one service during the 3 years ownership at 12,500 miles. Low mileage as the car is used to commute to work (less than 12 mile round trip), and weekends. I have logged this engine failure with Peugeot requesting assistance. A response is expected within 3 days, although I don't think I am likely to get anywhere (the operator did not seem very interested, and just took name, email address and reg - not even had a confirmation email).

From the advice posted here (and if the response is not favorable from Peugeot), I intend to have the car towed to a non-Peugeot dealer and have an second hand engine fitted. I plan to keep the car. I would hope however, that Peugeot would at least express some interest into what caused the failure to determine if this is a manufacturing defect likely to effect other owners. I may also look at SOGA option, but in the short term I will need to get the car operational (currently cycling the 12 mile round-trip every day).

Thanks for all the advice, and I will post the conclusion in the nest few days.

Iceweasel

Your engine has had a very hard live - only one oil-change in 3 years of 12 miles a day journeys.

That would be classed as 'severe operating conditions' which would call for much more frequent servicing that say a similar car doing 20k miles a year on motorways.

Even the standard service schedule says every 2 years IIRC.

So you can forget any admission of a fault from Peugeot.

They may suggest that neglect was a major contributory factor to the failure.

Strider590

AdrianC wrote: »

Tensioner failure causes the chain to run loose, which makes a hell of a noise as it destroys the guides, causing the chain to jump teeth - so the actual internal damage is a result of failing to heed the warning sounds.

As is so often the case, people think if they turn the radio up and ignore the strange noises, it'll just go away...... Then the engine explodes and they run about blaming everyone but themselves.

WellKnownSid

Dmas72 wrote: »

The car was purchased from a Peugeot dealer (although not the same dealer the car is currently located). It has had one service during the 3 years ownership at 12,500 miles.

That can't be right. If the car is 'within five years' - that implies it's over four - which means it's missed at least one time-scheduled service (maximum two years).

tberry6686

WellKnownSid wrote: »

That can't be right. If the car is 'within five years' - that implies it's over four - which means it's missed at least one time-scheduled service (maximum two years).

Could be correct if it was serviced just before the op bought it and then 2 years later then it would not be due another one till next year. (that does not mean it doesn't need more frequent servicing with short trips and low mileage).

forgotmyname

shaun_from_Africa wrote: »

I wondered about that myself.


The car in question (2010 Focus) has 10,700 miles on it and has a higher resale value than one with average mileage (about 60,000 miles) so mine has suffered less depreciation.
It's also saved me many thousands of pounds in hire car costs over the past 5 years, yet AdrianC seems fixated on depreciation.
Apart from a few cars, just about all vehicles made suffer from depreciation from the moment you buy it.

My sister could turn that into a £300 shed within 12 months. Add an extra zero to the mileage, check the oil when the light flashes. Service it rarely and just treat it like a skip.

The tyres will be barely legal and she wont get the tracking checked so the new ones wont last long.

Low mileage not my choice of car, but i do a low mileage so a high mileage car is cheap to buy and because of my low usage the miles drops to closer to the average when i come to sell.

Then the extra servicing helps it sell.

If your a high mileage user then a car with 120k on the clock probably wont be on your shopping list.

WellKnownSid

tberry6686 wrote: »

Could be correct if it was serviced just before the op bought it and then 2 years later then it would not be due another one till next year. (that does not mean it doesn't need more frequent servicing with short trips and low mileage).

We need the OP to confirm the exact servicing - exact mileages, dates, date of first registration, engine type, etc.

Like many manufacturers, the schedules have changed over the years for a variety of reasons, not just engineering - and they've worked to simplify them to annually, but I think prior to 2012 most Peugeots were still every two years with a 'recommendation' of an interim service.

jimjames

shaun_from_Africa wrote: »

My 5 year old Focus has just been for its MOT and the mileage on it is 10,700 so it's entirely possible that the mileage on the OP's car is genuine.

My Puma had done 30k miles until 2 years ago - that was in 13 years but with annual services despite only driving 2000 miles per year.
Definitely need the OP to list out all the services/mileage and when car was originally registered to be able to see if services have been followed but as already said, the mileage would indicate more not less servicing.