Our new Sky Haggling guide - please share your feedback

editor1

@DEL55,

its actually no good being referred to the Retentions team, as others will attest too, you need to issue instructions you are leaving Sky giving your reason as crass costs - once you issue a notification to leave they come up with some good deals.

However, from my perspective, unless you are into live sport i don't understand why anyone would want more channels that that supplied via Freeview - indeed, where i reside i don't have my TV connected to an arial, cable or anything else and yet I'm able to watch most TV broadcasts, not live admittedly, but very much on demand - my only real costs are 4.5G Broadband connection and monthly server charges from Finland, oh and the cost of HDD storage.

Boohoo

Just a bit of advice/tip for Sky fibre broadband users.
My deal ends about 1st Feb 2019 so i went to see what offer the had and i was on fibre, line rental and anytime calls for £30pm.
During the chat i was told that as of this week i had been upgraded to 80/20 fibre free of charge Sky can only over me 80/20 or upto 18mb adsl.
80/20 with line rental and anytime would be £44 pm plus £10 admin fee.
Maybe other people have had this issue as me.
I will look for other options this month but maybe getting something for free will cost you in the long run.

Boohoo

Boohoo wrote: »

Just a bit of advice/tip for Sky fibre broadband users.
My deal ends about 1st Feb 2019 so i went to see what offer the had and i was on fibre, line rental and anytime calls for £30pm.
During the chat i was told that as of this week i had been upgraded to 80/20 fibre free of charge Sky can only over me 80/20 or upto 18mb adsl.
80/20 with line rental and anytime would be £44 pm plus £10 admin fee.
Maybe other people have had this issue as me.
I will look for other options this month but maybe getting something for free will cost you in the long run.

Another heads up for anybody who has had a "free" fibre max upgrade.


I got a message on my mobile from sky saying thank you for my account change/order on 6/12/2018.


The message relates to the "free" upgrade so i checked my account on the Sky app and from 28/12/2018, my bill date the "free" upgrade will now cost me an extra £22 pm as the discount i had has been stopped due to Sky's "free" upgrade as it's a change of subs and you lose all discounts on fibre, rental and calls packages.


Strangely i checked my account on my pc and it shows fibre max price but the monthly price after discount is same as what i pay now but will go up for the 28/01/2019 bill.


I think a long chat to Sky is needed to get this sorted out.

brewerdave

Boohoo wrote: »

The message relates to the "free" upgrade so i checked my account on the Sky app and from 28/12/2018, my bill date the "free" upgrade will now cost me an extra £22 pm as the discount i had has been stopped due to Sky's "free" upgrade as it's a change of subs and you lose all discounts on fibre, rental and calls packages.


Strangely i checked my account on my pc and it shows fibre max price but the monthly price after discount is same as what i pay now but will go up for the 28/01/2019 bill.


I think a long chat to Sky is needed to get this sorted out.

Similar things happened with TV accounts in 2017, when Sky revamped the Sports packages - I started to get charged for Sports at full price even tho I was still in a 60% off deal. Was the Devil's own job to sort, only finally sorted when Exec. complaints got involved -but even they couldn't put the account charges "right" -they had to give me various credits until we reached a satisfactory conclusion!!(to me ,that is:rotfl:)

Boohoo

brewerdave wrote: »

Similar things happened with TV accounts in 2017, when Sky revamped the Sports packages - I started to get charged for Sports at full price even tho I was still in a 60% off deal. Was the Devil's own job to sort, only finally sorted when Exec. complaints got involved -but even they couldn't put the account charges "right" -they had to give me various credits until we reached a satisfactory conclusion!!(to me ,that is:rotfl:)

I know, i was in the same boat and i had to go to exec complaints and even then they still could not work out how much i was overpaying. All i got was what i had overpaid refunded and my discount stopped as Sky's software could not reinstate any previous discounts or something like that.


After the call i put in my cancelation and then they said as i was over 30 days left to run would have to pay to leave. After a few more heated conversations and getting to to use a calculator it got sorted bit i remember Sky saying all the time that it was ME that requested the "new sports package" and Sky never make mistakes.


Let the fun begin.

streety

Just doing some research on haggling a new Sky deal. Managed to negotiate it down to £25 for boxsets, sports, go extra and movies a few years ago. When the 12 month offer ran out it 'magically' went down to £21 and i've been paying that ever since. Wanted to upgrade to Sky Q but too scared to call them in case they spot their mistake. Last month... upto £84. :shocked:

Unfortunately, I cannot get Virgin Media, so going to use Now TV as a bargaining tool. I can't see me getting close to £21 but going to give it a go.

Boohoo

Boohoo wrote: »

Just a bit of advice/tip for Sky fibre broadband users.
My deal ends about 1st Feb 2019 so i went to see what offer the had and i was on fibre, line rental and anytime calls for £30pm.
During the chat i was told that as of this week i had been upgraded to 80/20 fibre free of charge Sky can only over me 80/20 or upto 18mb adsl.
80/20 with line rental and anytime would be £44 pm plus £10 admin fee.
Maybe other people have had this issue as me.
I will look for other options this month but maybe getting something for free will cost you in the long run.

I spent about 3 hours waiting for live chat only to get to next in line and then it disconnects. It happened 3 times to me.


I called them in the end when i got home as i cant use mobiles where i work.


I got through to somewhere outside the UK and explained the issue. The chap was just reading off the screen and said that i will still pay what i am paying now but i didn't get a lot of confidence from him. He read again my bill with all the deductions, credits and discounts and i said that doesn't add up to £30 and then he said when it comes to taking the money it will be £30 plus what ever my tv package is but it will be the same as i have paid for the last 9 months.


He said that my broadband is actually £29.99 but Sky take £30 so i am saving 1 pence pm. I told him no, it's the other way round.


The upshot is i will have to check my bank statement for the 28/12/2018 to make sure.

StevieandSonya

Hi,
after a online chat lasting nearly an hour (!) , I got my Sky Entertainment and Sports bundle renewal down from £53.50 a month to £31.00, on an 18 month contract. Felt like an OK deal at the time, now I'm not so sure?

Space_Captain

If you have a Santander account the Sky £50 reward if you resubscribe to Sky TV may be showing for you. It has just been reintroduced for selected accounts.

I used this in my Halifax account and got the £50 cashback last month. Basically covers 4 months of Sky TV for me.

laurence9696

I contacted SKY Q Retentions via Facebook Messenger.
My offers are up and my package is:
Box sets - £25.67
Sky Sports- £22.40
Sky Sports HD - £3.60
Sky Q Multi Screen - £12.00
Sky broadband -£30
Total:£93.67.


My sky broadband is under a separate contract. So in this instance it is just TV contract that us up.

I contacted Sky via the facebook messenger app. Allegedly put through to retentions. The offer I got was not very good at all-

Entertainment Bundle - £22 instead of £25
£20 admin fee to lock in this 'deal'


Notice how they are comparing the savings to 'new customer' prices.

£1 HD instead of £5 (I get this free on my current subscription)
£1 Boxsets instead of £5 (£25.67 on my current subscription and that includes entertainment)
£20 sports instead of £28 (£22.40 on current subscription)
£2 SportsHD instead of £6 (£3.60 on current sunscription)
£12 Multiscreen (same)

Plus broadband at £30.
£88 per month.

So a HUGE saving of £5.67 per month.


I tried to get more off, but was told this is the best they can do.
....

so I said I wanted to cancel. I then have a load of information thrown at me...


1- Once TV is in Pending cancellation, all offers will be removed and I won't be entitled to further offers for 12 months.
2- I will need to return sky equipment and if I rejoin I may be made to pay £298 as that is what the equipment is worth.


I am trying to work out, if I cancel. Hoping for a better deal to come my way, and I decide to stay within my 31 day notice period, can I still remain with sky? Or by being in 'TV Pending Cancellation' does that mean I can't?

I plan to call retentions instead, as £5 off is not very good at all.


....
I tried live chat on sky website, via the cancellation live chat. I only got connected to the same person who I spoke to on the facebook messenger chat!! AWKWARD. Safe to say, I closed the chat!