Our new Sky Haggling guide - please share your feedback

Anon

applicationcen wrote: »

Just been switched off.
Went on to live chat and was being very polite to 'Simon'. I said I had benefitted from a 75% off, he said that stopped last December.
Suggested I could afford 60% off and a £25 credit which had been offered to a friend. He asked me for my friends account details.
Then he said something about waiting for an offer in the post or email - so I said sorry to have bothered you, Ill see what comes in the post.
So I am already pricing up Humax Freeview recorders. We have Net flix and Amazon. We cant seem to catch up with the video streaming stuff so ditching sky is less of a pain than it was even 12 months ago.

75% off and £100 credit did not finish last December as I got that deal in March 2017!

I gave my notice recently and they offered me a £25 account credit - it is not the best deal but as I am not in contract and still have 75% off it covers another month or so, and I will then likely cancel again .

I am not convinced with the new Messenger service - getting a response or asked different questions an hour or so after you ask a question is not ideal, particularly as the app and website don’t seem to work properly.

teddysmum

Anon wrote: »

75% off and £100 credit did not finish last December as I got that deal in March 2017!

I gave my notice recently and they offered me a £25 account credit - it is not the best deal but as I am not in contract and still have 75% off it covers another month or so, and I will then likely cancel again .

I was just going to mention the same about the offer. It was due to end in December, but having accepted in November, noticed that it went well beyond.


I have 75% off at the moment, but am due to be switched off next Saturday. I'm just catching up on a few films before I go, but have to admit to only watching one properly, one with fast forwards and deleting the other two, of four I downloaded on Friday,so no great miss.

shaggy

teddysmum wrote: »

I was just going to mention the same about the offer. It was due to end in December, but having accepted in November, noticed that it went well beyond.


I have 75% off at the moment, but am due to be switched off next Saturday. I'm just catching up on a few films before I go, but have to admit to only watching one properly, one with fast forwards and deleting the other two, of four I downloaded on Friday,so no great miss.

I find that Sky Movies offers very little to get your money's worth, so when my 75% off finishes in April next year I wont miss it at all, and happy to be without Sky for as long as possible until I get another 75% off

W1zz

I'm in the 2nd week of my notice period. Was on the 75% off with £100 credit deal. Not had any contact from Sky so far. Only offer showing on my account is 30% off.

Although - For the past couple of years I've switched between myself and my partner. Different surnames, different bank accounts. Her contract ended in January (£25 Full package) and she's been getting various 'come back' letters each month since. This weeks is again offering 60% off via the sky.com/deal60 link.

Will see if anything better turns up during Black Friday week, if not, I may take the 60%.

shaggy

W1zz wrote: »

I'm in the 2nd week of my notice period. Was on the 75% off with £100 credit deal. Not had any contact from Sky so far. Only offer showing on my account is 30% off.

Although - For the past couple of years I've switched between myself and my partner. Different surnames, different bank accounts. Her contract ended in January (£25 Full package) and she's been getting various 'come back' letters each month since. This weeks is again offering 60% off via the sky.com/deal60 link.

Will see if anything better turns up during Black Friday week, if not, I may take the 60%.

dont you have to switch off totally for the best offers? i.e. 75%?

I doubt there will be anything special for Sky Black friday. They might dress up one of their existing deals, but thats it.

john-306

shaggy wrote: »

dont you have to switch off totally for the best offers? i.e. 75%?

I didn't this time last year, I just rang up and gave my 30 days notice, then rang right back same day and got the 75% £100 credit.

shaggy

john-306 wrote: »

I didn't this time last year, I just rang up and gave my 30 days notice, then rang right back same day and got the 75% £100 credit.

I thought I did well negotiating 75% and £50 credit, but I had to call back / chat a few times after the TV switched off to get that.

Same old routine again starts in April

Im tempted to ask for a deal on the Sky Q but i dont think it will be as good!, and once they have you for the Q box, then you cant go back to the old HD box so can offer you any old rubbish Q box deal

Mr_blibby

Didnt get anwhere on chat, so cancelled - felt pretty good. Went on next day to check end date and noticed 30% offer - wasnt interested, but just thought I'd see what the offer was - clicked on it and BOOM, I'm signed back up for another 12 months - !!!!!! ? Sharp practice at best, but blatant mis-selling. Called up to re-cancel, was told nothing was on the account - then got email the next day confirming the 30% - got back on chat to recancel again - agent suggested they could do better, but would need to reinstate account - couldn't improve, so recancelled AGAIN to be told that I then owed £55 more for 2 days service and termination date had moved ! Have made formal complaint to Ofcom over the miselling and a formal CEO complaint. Have cancelled the DD after my correct final payment made yesterday.

3 weeks ago I was a happy Sky customer, coughing up my £400/ year for many years for actually very little Sky only content - its almost as though they are trying to **** people off:mad:

Marcio45

Hi blibby,
The same happened to me. Clicked on the offer to check the conditions, and then got a screen saying that its all done. I was shocked and angry. The same as you, contacted them and was assured it hadnt gone through as there was nothing in the system.
Guess what, an hour later had an email saying it had been applied on my account. Contacted them by chat and told them i had clicked it by mistake, and there was no issue cancelling it again. They even kept the original cancellation date, although the final bill was slightly higher by about 4 pounds compared to my first cancellation notice, to do with the discounts that had changed in the meantime. But i was just happy to go and did not make a fuss.
I would guess that anything that you agreed online you always have 14 days to cancel, particulary on this case where there is no material loss for Sky. If they dont budge, make an official complaint. As far as i remember, on that offer page there was no info on terms and conditions, so they are at fault.
Good luck.

[Deleted User]

I've still got that 'come back to Sky 30% offer' on my account page despite agreeing an 18 month rolling contract a week ago, I was wondering what would happen if I clicked it, glad I haven't now.