Top cashback fails to track on the larger purchases

hubb · 8 December 2015 at 8:51AM

Well here I go again. I go through Top Cashback and spend a bit more money than usual with a site that usually tracks. Both instances the transactions have failed to track. Emailed Top cashback and I get the usual "We're sorry that something seems to have gone wrong with your transaction" Getting very predictable now

They have put it "on ice" What's that, the new Top Cashback Christmas on ice show ?

mamabuddah · 9 December 2015 at 12:02PM

hubb wrote: »

Well here I go again. I go through Top Cashback and spend a bit more money than usual with a site that usually tracks. Both instances the transactions have failed to track. Emailed Top cashback and I get the usual "We're sorry that something seems to have gone wrong with your transaction" Getting very predictable now They have put it "on ice" What's that, the new Top Cashback Christmas on ice show ?

Been noticing similar problems, bought from Argos using fast track, tcb promised 7% so I'm expecting about £23...didn't track, I've had this happen before on both quidco (over £1500 cash back) and tcb (over £400 so far) so I know what and what not to do....so I took screen grabs of every page in the transaction and I can see on tcb where it has the date and correct time I made the transaction....so I've got the standard robot email.....just waiting now to see what happens....:mad:

Kernow666 · 9 December 2015 at 7:44PM

never had problems with TCB , i swtched from Quidco as they failed to track on a few transactions , all the TCB have paid although some of the car insurance ones take upto 12months

chuckley · 12 December 2015 at 11:28PM

did you raise a dispute within a few days of not seeing it?

hubb · 18 January 2016 at 9:37AM

Why oh why oh why do nearly all purchases never track at TCB ? It's a joke. I have lost confidence in them. There are many "waiting for merchants" pending going back from March 2015, they never let you draw your earnings as vouchers like M@S. Finding info in your account is very user unfriendly as the site design is awful to navigate. I do wonder if they do this deliberately just to get you to upgrade your account. I think I will be looking elsewhere for my cashback.

hubb · 20 January 2016 at 8:48AM

chuckley wrote: »

did you raise a dispute within a few days of not seeing it?

Yes and no response.

hubb · 21 January 2016 at 6:22PM

I can't understand why I get no response here. This is a major issue for me at TCB.

foxtrotoscar_2 · 21 January 2016 at 6:31PM

hubb wrote: »

I can't understand why I get no response here. This is a major issue for me at TCB.

Because it's you? I and millions of others use TCB without a single problem. You however appear to always have problems.

You do seem to have a lot of issues with companies you buy from.

crazyfj · 21 January 2016 at 6:47PM

I've moved back to quidco tbh. o2 was the last big one I did and it was declined after 9 months, 2 months of waiting for answer (still no answer). Other items seem to randomly declined. Quidco seems more stable. Maybe one day o2 will confirm either way.