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Something going on with Medicanimal.com??

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I wonder if anyone else is having problems?
I placed an order last week, Tuesday I think for some catfood via their web-site. To date, I have not received a dispatch notice so decided to query.
First of all, their web-site seems to be down. Then on calling their customer service number I just got an automated message to dial the extension number (not very helpful - grrr!). E-mailed the customer services and just got back a 'case number'.
What's going on????? :mad:
I placed an order last week, Tuesday I think for some catfood via their web-site. To date, I have not received a dispatch notice so decided to query.
First of all, their web-site seems to be down. Then on calling their customer service number I just got an automated message to dial the extension number (not very helpful - grrr!). E-mailed the customer services and just got back a 'case number'.
What's going on????? :mad:
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Thanks for the heads-up about PetMeds elsewhere in this thread - as they are people we've used in the past.
I have done just that, thanks for the tip.
Unfortunately I paid by PayPal so probably will not be protected in anyway but luckily the sum is not huge £30. Will now get in touch with Paypal to see if there's anything I can do.
And Vio-Vet have taken over the running of MyPetMeds.
Vet Medic also offer free postage on all items.
Well, sounds hopeful in that it sounds it has been accepted.
Will have to see if I get my money back eventually.
I think it's appalling that Medica Animal haven't put a notice out about this,,would save us a lot of time and frustration!
£63 on my credit card, I have rang my c/card company and it doesn't look like they can do much until PetMeds (or the parent company or whoever) actually officially declare themselves as in administration/liquidation/insolvent. Not to mention the fact that I have no physical record of my order (and you can't log in on their website to get a copy) other than a payment going out on my c/card!
So until then I cannot get my money back, and I have to find someone who stocks the cat food I need (which very few people do!) and then buy it all again! Grrrrrr not happy at all!