We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Something going on with Medicanimal.com??

Mrs_Z
Posts: 1,120 Forumite



I wonder if anyone else is having problems?
I placed an order last week, Tuesday I think for some catfood via their web-site. To date, I have not received a dispatch notice so decided to query.
First of all, their web-site seems to be down. Then on calling their customer service number I just got an automated message to dial the extension number (not very helpful - grrr!). E-mailed the customer services and just got back a 'case number'.
What's going on????? :mad:
I placed an order last week, Tuesday I think for some catfood via their web-site. To date, I have not received a dispatch notice so decided to query.
First of all, their web-site seems to be down. Then on calling their customer service number I just got an automated message to dial the extension number (not very helpful - grrr!). E-mailed the customer services and just got back a 'case number'.
What's going on????? :mad:
0
Comments
-
Petmeds.co.uk are owned by the same company and are also not responding to enquiries. Suspect they knew what was going to happen as they issued a "15% off" code last week which expired at midnight on Thursday night, so I expect lots of people placed quite large orders which will not be honoured.0
-
We too have been stuffed by these people. Placed an order 26 July, got an e-mail about a "technical issue" delaying delivery, then nothing. Just an auto-response to chasing e-mails. What I don't understand is that Trustpilot is still today publishing glowing reviews of their service & reliability!! They must be spoofing to keep people buying?!
Thanks for the heads-up about PetMeds elsewhere in this thread - as they are people we've used in the past.0 -
Trustpilot is a paid service used by Medicanimal. When an order is sent an email is sent to the customer asking for a review. If the order has not been sent there is no trigger to ask for a review. We use a similar service from Feefo. You can of course go to trust pilot and make your own review.
I have done just that, thanks for the tip.0 -
THank you all for your replies, my worst fears were confirmed.
Unfortunately I paid by PayPal so probably will not be protected in anyway but luckily the sum is not huge £30. Will now get in touch with Paypal to see if there's anything I can do.0 -
Vet UK are currently offering a 15% discount
And Vio-Vet have taken over the running of MyPetMeds.
Vet Medic also offer free postage on all items.0 -
i also placed an order on the 25th of july and have not heard from them and it has not been dispatched... i have paid via paypal... have you managed to sort something? Did paypal reply to you>0
-
Hi! Yes, I lodged a dispute with a seller with Paypal today using their automated service and received (an automated) e-mail back to say that my dispute had been escalated to a claim.
Well, sounds hopeful in that it sounds it has been accepted.
Will have to see if I get my money back eventually.0 -
Hi. Same problem as all of the above. Twitter says medicanimal ceased trading last Friday. I made a debit card payment the day before and more importantly sent them an original prescription which I urgently need back to get my dogs medication elsewhere. Furious that they treat people like this!0
-
I also placed an order with Medic Animal last Thursday. I paid by credit card,,and have just been told by them that I have to wait 14 days from placing the order and then they will make a claim,They told me I would be able to claim all my money back...So anyone else who paid that way should also be able to do the same
I think it's appalling that Medica Animal haven't put a notice out about this,,would save us a lot of time and frustration!0 -
I placed an order last Tuesday with PetMeds, never got a confirmation email but didn't think anything about it at the time. Only realised this morning when I went to check my emails and contact them that this had happened!
£63 on my credit card, I have rang my c/card company and it doesn't look like they can do much until PetMeds (or the parent company or whoever) actually officially declare themselves as in administration/liquidation/insolvent. Not to mention the fact that I have no physical record of my order (and you can't log in on their website to get a copy) other than a payment going out on my c/card!
So until then I cannot get my money back, and I have to find someone who stocks the cat food I need (which very few people do!) and then buy it all again! Grrrrrr not happy at all!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 349.8K Banking & Borrowing
- 252.6K Reduce Debt & Boost Income
- 453K Spending & Discounts
- 242.8K Work, Benefits & Business
- 619.5K Mortgages, Homes & Bills
- 176.4K Life & Family
- 255.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards