Something going on with



  • Mr_Crunch
    Mr_Crunch Forumite Posts: 97 Forumite
    Goods ordered 27 July, despatch email 30 July but not tracking, had raised PayPal dispute because MedicAnimal apparently gone into administration and not communicating. Now, on Sat 8 Aug, 9 days after supposed despatch, goods arrived. Have cancelled PayPal dispute.

    But what a shambles. This is what happens when private equity companies buy and sell companies. They don't give a monkey's about customers, everything is about capital gain. There was no excuse, they should have communicated. I have still not had a response from them.
  • baz_pat
    baz_pat Forumite Posts: 15 Forumite
    12 days since they took my money and still no goods...not happy!
  • baz_pat
    baz_pat Forumite Posts: 15 Forumite
    Delivery arrived this morning :)
  • BucksLady
    BucksLady Forumite Posts: 567 Forumite
    We have used MedicAnimal for a few years and always been happy with their service. After how they have treated folk, I'm afraid we will walk away. Feel really sorry for all of you who have been affected and hope your problems are resolved asap.
  • Mrs_Z
    Mrs_Z Forumite Posts: 1,086
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    Well, no communication from Medicanimal other than an automated dispatch notes and then goods arrived today. Ok, great - I didn't lose my money BUT I had placed the same order with another supplier in the meantime so now I have twice as much catfood inc 4kg of biscuits (for 1 cat). Not really happy about the non-communication and I think this is an appalling way of treating their customers. Won't be in a hurry to order from them again.
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