Revolut pre-paid Mastercard

MichaelTombs

Just got back from a holiday in Barcelona and used Revolut card over there as both an ATM card to withdraw cash and also as a credit card. It was and is amazingly simple to use and the exchange rates available trumped those of my friends who had used the traditional means.

Can't speak highly enough of this product and would recommend it without reservation.

longjohn75

Impressed by the Revolut concept I found the App and set up an account in minutes. I then loaded £10 & once again this worked without a problem. Encouraged and since I am going on holiday soon I deposited a further £500 & because of the rate at the time changed this into Euro's instantly and was well pleased with the conversion. I then requested my card feeling pretty happy with myself.. Unfortunately it has gone downhill since then!
10 days later and several failed attempts to engage in a Revolut support chat, I finally managed to speak to someone one on their main number. I was told that the problem was because I had not requested that the card be delivered. Despite the fact that I clearly recall doing this and got a message showing it would be delivered within 2 days.
I was then told that there was an issue with delivery addresses when using Android phones, which would be resolved in the next update.
At this stage I was told to block my card & an emergency card would be sent out next Monday. It couldn't be done before because they have run out of Emergency cards and are waiting on a delivery from their suppliers.
Once the new card is delivered I have to log out of Revolut and by logging back in it will register the temporary card which incidentally does not have a name on it.
On return from holiday I then have to block this card & request a new one and hopefully by then the delivery address bug will have been resolved.
I am asking myself was it worth the hassle when in my own mind I am not confident now that the card will arrive in time, that I will actually be able to use it if it does arrive & am concerned that there isn't really a proper infrastructure in place to support this really good idea

Hoober

Hi, have the delivery issues been resolved? I ordered my card around 3pm today (August 12th) and I'm hoping to receive it before August 22nd.

Revolut_Official

Hi longjohn75,

Sorry to hear this. If you want to contact us in-app, our support hours are between 8am to 10pm on weekdays and 12pm to 6pm on weekends (GMT+1). Alternatively you can always email support@revolut.com for any updates you need. You will get your emergency card in time and we are working on card delivery system, it will be fixed and we currently have solutions already.

longjohn75 wrote: »

Impressed by the Revolut concept I found the App and set up an account in minutes. I then loaded £10 & once again this worked without a problem. Encouraged and since I am going on holiday soon I deposited a further £500 & because of the rate at the time changed this into Euro's instantly and was well pleased with the conversion. I then requested my card feeling pretty happy with myself.. Unfortunately it has gone downhill since then!
10 days later and several failed attempts to engage in a Revolut support chat, I finally managed to speak to someone one on their main number. I was told that the problem was because I had not requested that the card be delivered. Despite the fact that I clearly recall doing this and got a message showing it would be delivered within 2 days.
I was then told that there was an issue with delivery addresses when using Android phones, which would be resolved in the next update.
At this stage I was told to block my card & an emergency card would be sent out next Monday. It couldn't be done before because they have run out of Emergency cards and are waiting on a delivery from their suppliers.
Once the new card is delivered I have to log out of Revolut and by logging back in it will register the temporary card which incidentally does not have a name on it.
On return from holiday I then have to block this card & request a new one and hopefully by then the delivery address bug will have been resolved.
I am asking myself was it worth the hassle when in my own mind I am not confident now that the card will arrive in time, that I will actually be able to use it if it does arrive & am concerned that there isn't really a proper infrastructure in place to support this really good idea

Hi Hoober,

It will take up to 7 working days for the card to get to you as we are experiencing high demand. ETA of your card is 21st, but if you have any doubts feel free to enquire on the chat or email. Please contact us if you have any other questions.

Hoober wrote: »

Hi, have the delivery issues been resolved? I ordered my card around 3pm today (August 12th) and I'm hoping to receive it before August 22nd.

Revolut_Official

Hi Hoober,

Please contact our in-App support chat or send us an email to support@revolut.com and we'll sort this out.

Hoober wrote: »

Hi, have the delivery issues been resolved? I ordered my card around 3pm today (August 12th) and I'm hoping to receive it before August 22nd.

MissWorzel

To be honest, I've got mixed feelings so far.

Going on holiday tomorrow so ordered my card well in advance, topped up£20 last night just to test it and it went through fine, then tried to top up the rest of my money but my bank declined... ended up blocking my card as they thought it was fraud.

Unblocked my card, decided to do a bank transfer instead to put money on my Revolut card, that was at 9am this morning and nothing has shown up in my Revolut account yet... despite the "up to 4 hours" wait time.

Radio silence from Revolut everytime I ask where my money is... although my bank says its definitely gone into the account. Double and triple checked the account details i sent it to, and I used a reference number.

But nothing.

Tried ringing the number on the website but got the voice mail, left one, but doubt I'll get a call back today.

So now I have £1080 of my holiday money somewhere in the ether that I can't use and I have no cash for my holiday! (and yes I have verified my account with my drivers licence)

Wonderful lol.

YFed

I was relieved to hear such a positive review as I too will be using my new card in Barcelona next month.

I signed up today, transferred a small amount and immediately received my £5 (thank you!) I have also ordered my card which I look forward to receiving.

So far, I have found the app interface to be very clean and intuitive.

I will report back once my card arrives.

Revolut_Official

Hi MissWorzel,

Apologies for the delay on the transfer, we've found that most transfers that were pending have now gone through.

We've checked out voicemail and have not found somebody that fits the profile described below.

Can you please contact us through the in-App support chat and email to ensure we can contact you back immediately and rectify this.

MissWorzel wrote: »

To be honest, I've got mixed feelings so far.

Going on holiday tomorrow so ordered my card well in advance, topped up£20 last night just to test it and it went through fine, then tried to top up the rest of my money but my bank declined... ended up blocking my card as they thought it was fraud.

Unblocked my card, decided to do a bank transfer instead to put money on my Revolut card, that was at 9am this morning and nothing has shown up in my Revolut account yet... despite the "up to 4 hours" wait time.

Radio silence from Revolut everytime I ask where my money is... although my bank says its definitely gone into the account. Double and triple checked the account details i sent it to, and I used a reference number.

But nothing.

Tried ringing the number on the website but got the voice mail, left one, but doubt I'll get a call back today.

So now I have £1080 of my holiday money somewhere in the ether that I can't use and I have no cash for my holiday! (and yes I have verified my account with my drivers licence)

Wonderful lol.

Revolut_Official

Hi Basking

You can only have one account per phone number.

Basking wrote: »

Can 2 users run the app on one phone / sim? eg if you travel together or loose a phone?

RobHart_2

I am a student on a exchange program in Iceland for this semester, so far the card has worked perfectly for me at shops, restaurants and ATMs. It works at perfect exchange rates at the time and you can see what it was at the time by clicking the transaction on the app.

The only issue I did have was the card took a while to arrive, however the support chat answered quickly and sent me a emergency card which is working without any trouble. The actual card turned up afterwards but I am still using the emergency one atm.

I had to email them about whether or not they did ISK, which I got a reply 20 minutes later confirming that they did and that the website was being updated to show this. The in-app support varied in time to reply but I found that the time was never too long and well within a respectable time. Some replies being within minutes, and the support chat is friendly and straight to the point.

So yeah great card for me so far, will be using it for the rest of my exchange program. Many thanks to the support for their help and Vladyslav for his help.