Revolut pre-paid Mastercard

eDicky

Abbafan1972 wrote: »

I am not too sure to be honest what it said, but I took it to mean within the location of where I live, I don't know if I can change this now.. I will have a look at the Monzo card as well. I took out a Revolut card as it was recommended by a work colleague.

What I tried to write was "So you can have it switched on" (the location based security).

If you look in the 'card' > 'security' it's the first item, to switch on or off. I signed up over two years ago when Revolut first started, so I wouldn't know about the exact process when you are setting up a new account now. If there is now something that you describe it may be the same thing.

Abbafan1972

eDicky wrote: »

What I tried to write was "So you can have it switched on" (the location based security).

If you look in the 'card' > 'security' it's the first item, to switch on or off. I signed up over two years ago when Revolut first started, so I wouldn't know about the exact process when you are setting up a new account now. If there is now something that you describe it may be the same thing.

Yes, I went back into the app and found it.

Thank you. Just waiting for my card to come through now.

AndersonAntunes

I do not recommend Revolut to anyone.

A transfer of almost £500 was sent to me on the 19th of August and Revolut still has not credited the money to my account. I have already checked with the sender and they were debited the amount from their account. I have provided Revolut with all the details for the transfer, including the Faster Paymend ID, and they keep telling me that they can't find the money.

Their in-app support is absolutely awful. All they do is keep telling me that they'll check if their "payment processor" and get back to me, but almost a whole month has passed and I still haven't received my money.

So, if you care for your money, STAY AWAY from Revolut.

eDicky

AndersonAntunes wrote: »

A transfer of almost £500 was sent to me on the 19th of August and Revolut still has not credited the money to my account. I have already checked with the sender and they were debited the amount from their account. I have provided Revolut with all the details for the transfer, including the Faster Paymend ID, and they keep telling me that they can't find the money.

Was the money sent to your personal GBP sort code / acc no.? If it was sent to the Revolut account quoting your reference, this cannot be used to receive funds from a third party.

skintlass

Revolut customer support is appalling. I was transferring money to pay for upgrading to their premium account (oh the irony) and it hasn't appeared in the normal time window. Cue calls to my bank ABN AMRO and Revolut together with a screenshot of the transaction. Revolut fobbed me off, said my bank must have transferred by SWIFT (they didn't), they definitely hadn't received it, I just needed to tell my bank to return the amount (Can't if it's a transfer you initiate). After looking into this myself I found that Revolut had issues for a few days at the end of January as their BIC was derived incorrectly from the IBAN (you don't have an option to add this). Support must have known this and looking at my screenshot I can see the BIC is incorrect (the details for the IBAN I had saved in my account and used those). I could have accepted it had:-
1. Revolut CS owned up.
2. They had a process to return the affected payments and used that to transfer my money back to me instead of saying they couldn't trace it and it will eventually bounce back.
3. They hadn't tried to blame my bank or me.
I will contact my bank today and let them know what I've discovered, hopefully this will enable them to return the money.