Revolut pre-paid Mastercard

Revolut_Official

Hi PolishBigSpender,

IT is available for non-UK customers. You can check what currencies we support and their current rates here: https://revolut.com/savings.

PolishBigSpender wrote: »

Out of curiosity, is this available for non-UK customers?

It would certainly be very useful for me to hold a EUR account that could be used for HUF/CZK/HRK transactions at the interbank rate. I can transfer from my own Polish-based EUR account to any other EUR account free of charge via SEPA, and I can obtain Euro for a tiny margin (within 0.20% of the interbank rate). But...I'm not UK resident.

Philfy

Currently touring France - Tolls, bars & supermarkets no issues . Touring with another family swapping money never been easier. Fantastic exchange rates - no issues - as they say does what it says on the tin

rnlg

Looking good so far here too. Sadly I forgot to use MSE when I registered to get my free £5, but that aside managed to get a card in 2 days by asking for emergency card, topups from debit card and bank transfer really quick, and instant notification of a payment (how much and where) when I first used the card.

One question, apart from how do I get my free £5, is should I exchange the money to $ before I go to the USA or just rely on conversion rates whilst I'm there, or doesn't it really matter?

ItsMikeE

Disappointed so far
The card took about 2 weeks to arrive

I have tried the "Verify ID" service several times and there is never anyone on support to tell me if the verification info has even arrived.
Good idea to have support within the app, but you should be able to email as well

If they don't sort this out soon I will have to abandon this as a failed experiment

Revolut_Official

Hi rnlg,

Please contact us through the in-App support chat and we'll sort your £5 out

As for exchanging you don't have to worry about it, the card automatically converts to the local currency whether that be US$ or Thai Baht using the spot interbank rate so you don't have to do anything. We allow people to exchange at their leisure in case an individual feels the exchange rate is particularly good at a given moment and wants to lock in that exchange rate.

rnlg wrote: »

Looking good so far here too. Sadly I forgot to use MSE when I registered to get my free £5, but that aside managed to get a card in 2 days by asking for emergency card, topups from debit card and bank transfer really quick, and instant notification of a payment (how much and where) when I first used the card.

One question, apart from how do I get my free £5, is should I exchange the money to $ before I go to the USA or just rely on conversion rates whilst I'm there, or doesn't it really matter?

Revolut_Official

Hi ItsMikeE,

Apologies for the delay for the card and ID verification issues!

For future reference you can always email us at support@revolut.com or call us at +44 (0) 203 725 75 83, our office hours are 8am-10pm BST, our contact details can be found here http://revolut.com/contact

Please send us an email over letting us know you need this to be done urgently and we'll get this sorted out immediately

ItsMikeE wrote: »

Disappointed so far
The card took about 2 weeks to arrive

I have tried the "Verify ID" service several times and there is never anyone on support to tell me if the verification info has even arrived.
Good idea to have support within the app, but you should be able to email as well

If they don't sort this out soon I will have to abandon this as a failed experiment

rpstdavids

My card showed up today, ordered it on 24/06.

US bound next month, so will try it out.

Revolut_Official

Hi rpstdavids,

Glad you received it but apologies for the delay.

Just so you aware, if you ever need a card urgently you can contact our in app support chat and we can send you an emergency card for next day delivery. Also, we'll be back to 2 day delivery very soon!

rpstdavids wrote: »

My card showed up today, ordered it on 24/06.

US bound next month, so will try it out.

eDicky

Revolut_Official wrote: »

We are not giving any information to third parties for marketing purposes. The only reason we provide information to third parties is for fraud prevention. If this were to change we would always notify our users.

Revolut_Official wrote: »

Rightly pointed out, however, this is not something that we currently do or are planning to exercise.

Thanks for this reassurance - I'll take your word on it, there being so many witnesses..!

I guess I will have to get over my discomfort about having my personal biometrics in the hands of a non-government body if I want to make use of your service fully.

Can a top up be made from the debit card or bank account of another person, or only from one's own? (There is someone wondering how to receive his pay in Euros, in another thread.)

Revolut_Official

Hi eDicky,

If they tap 'Top Up' then tap the top menu 'Top up by Card' they will see another option 'Top up via Transfer', if they tap that they will see the necessary information to top up Revolut via a bank transfer including an 8-digit reference number that is unique to the user. Consequently anybody can top up a Revolut account using this Reference. Please note, when making the transfer only enter the 8-digit number into the reference field and nothing else.

You cannot top up with the debit card of another person as we run Address Verification System checks which will decline a top up if the Revolut address and the billing address of the card do not match.

eDicky wrote: »

Thanks for this reassurance - I'll take your word on it, there being so many witnesses..!

I guess I will have to get over my discomfort about having my personal biometrics in the hands of a non-government body if I want to make use of your service fully.

Can a top up be made from the debit card or bank account of another person, or only from one's own? (There is someone wondering how to receive his pay in Euros, in another thread.)