Revolut pre-paid Mastercard

Revolut_Official

Hi Danv38,

Apologies for the delay on this, can you please send us an email to support@revolut.com with the subject of REQUIRE CARD URGENTLY:MSE, we will ensure this get taken care of immediately.

Danv38 wrote: »

I was also given the impression the card would arrive within 2 days upon application. Having not received it 1 week later, I contacted Revolut and was, on Saturday, given the choice of one-day delivery or office collection. Because I'm off early tomorrow morning, I contacted Revolut by phone, email and sms yesterday to take up either option but have yet to receive a reply. I appreciate things must be hectic but why give the option and then go silent? Annoyingly I'd already begun topping up the card and exchanging to euros.

AndyEd1

I was able to sign up with the app, transfer money in and exchange at the interbank rate within a few minutes. I also used the card to make a small payment in Euros to an online French vendor which seems to have gone through fine (and presumably without any fees!). From this perspective 10/10. Only mark down so far would be that the physical card has taken 10 days to come through. I look forward to using this once abroad next week. Has anyone used the physical card yet and is able to confirm it works?

I would also be very interested to hear an answer to eDicky's post with regards to biometric images and passport info.

eDicky

Revolut_Official wrote: »

Hi eDicky,

We are not giving any information to third parties for marketing purposes. The only reason we provide information to third parties is for fraud prevention. If this were to change we would always notify our users.

This does not appear to correspond to the information given in your Privacy Policy:

https://revolut.com/privacy

Revolut_Official

Hi eDicky,

Rightly pointed out, however, this is not something that we currently do or are planning to exercise.

eDicky wrote: »

This does not appear to correspond to the information given in your Privacy Policy:

https://revolut.com/privacy

Jdwb

I topped up £1100 over hour half ago and it still not showing on my £ balance. I did this via card after having to verify identity which is approved. This is second top up after the initial £10 one which gave me balance available. Immediately.

Can anyone advise what is going on? Thought balance should be there ASAP to exchange.

Revolut_Official

Hi Jdwb,

Our team are currently aware of this issue, and they are working their hardest to rectify it for you. Thank you for reporting this. It will be resolved very soon!

Jdwb wrote: »

I topped up £1100 over hour half ago and it still not showing on my £ balance. I did this via card after having to verify identity which is approved. This is second top up after the initial £10 one which gave me balance available. Immediately.

Can anyone advise what is going on? Thought balance should be there ASAP to exchange.

amelodrama

Hi
I've just installed the app, registered and requested a card by pressing the Deliver Card button. I got no confirmation about the card having been requested. Is that normal? I travel in 3 weeks so the stated 10 days will be getting tight if any problems.
Thx.

Revolut_Official

Hi amelodrama,

If you email in to support@revolut.com and include your number that you used to sign we can confirm this for you. Please feel free to include any other questions you may have also!

amelodrama wrote: »

Hi
I've just installed the app, registered and requested a card by pressing the Deliver Card button. I got no confirmation about the card having been requested. Is that normal? I travel in 3 weeks so the stated 10 days will be getting tight if any problems.
Thx.

PolishBigSpender

Out of curiosity, is this available for non-UK customers?

It would certainly be very useful for me to hold a EUR account that could be used for HUF/CZK/HRK transactions at the interbank rate. I can transfer from my own Polish-based EUR account to any other EUR account free of charge via SEPA, and I can obtain Euro for a tiny margin (within 0.20% of the interbank rate). But...I'm not UK resident.

athorny

Hi,

I think this is a great service.

I used the MSE link and got the app. I used the support window INSIDE the app to tell them I needed a card quickly. They jumped around and got one into the post to me very quickly.

I used it in Spain and Portugal for 10 days. I topped up and exchanged cash about 8 times. I got cash out in ATM's, used as prepaid mastercard in restaurants / supermarkets, petrol stations, etc. The only time I had any hassle was when I didn't have enough balance in Euro. I verified my ID using my driving license and a photo. It didn't clear realtime but the app said they would get on to it and next time I logged in my ID was verified.

The only downside, and it is minor, is that you either have to have wifi access or roaming data on your phone to top-up / exchange.

And obviously the earlier questions in this thread about the different interbank rates etc needs to be definitely closed off.

But I was very happy and I absolutely saved money vs the HSBC credit / debit cards I have used before. Overall looks like good product and great execution.

Hope that helps everyone.

Adrian