Easyjet Tricks - guide discussion

The_Groat_Counter

macloud wrote: »

Turning up early (2+ hrs ?) for our EasyJet flight back to Gatwick from Amsterdam certainly worked for us a couple of weeks ago. On bag drop-off (aka check-in) we were immediately offered an earlier departing flight, saving us an hour, and we got the 3 front seats together and de-planed first at Gatwick. No scrambling for us ! No boring waiting either.

That is an advertised benefit of easyJet, though it only applies for a return flight (i.e. when you are making a return journey with them). Can be very useful as you found.

It's explained here:
http://www.easyjet.com/en/help/booking/earlier-flight

Harryadams

Following a price drop on flights I had booked last September I obtained a refund voucher for £59 in March. Easyjet make it difficult to get full advantage of this saving, insisting that the voucher, sent by email, can only be used when booking flights by phone. All telephone bookings carry a £15 surcharge per passenger, compared to the online fare, so by this process Easyjet claw back some cash, thus ensuring that the value of any refund voucher is automatically reduced.

eileenfromplaistow

If I have booked through Opodo, and the route is codeshare (out with Aegean and back with EJ) can I still get a refund on the EJ ticket? Tonight it is showing as £74, and I paid £120 a month ago.Thanks

SW17

eileenfromplaistow wrote: »

If I have booked through Opodo, and the route is codeshare (out with Aegean and back with EJ) can I still get a refund on the EJ ticket? Tonight it is showing as £74, and I paid £120 a month ago.Thanks

No, you can't. The price promise only applies to bookings made online directly with easyJet. See below (from T&Cs (my bold)

25.1 If You have, or the Booker on Your behalf has, made a Booking directly through the Website and You, or the Booker, subsequently find that lower fares (when taken together with all applicable fees and charges) for the same easyJet Flight have become available, You will be refunded the difference as a credit voucher against future Flights on easyJet. The only exception to this “price promise” is if the lower fares have been offered as part of a promotional offer that is launched after You have purchased the Flight. For the avoidance of doubt, this Article 25 will not apply to any Booking made on Your behalf by any licensed third party booking systems (e.g.: travel agents, screen scrapers) or through easyJet’s Call Centre.

BTW, you haven't booked a codeshare, easyJet don't do these. Opodo have just sold you 2 separate one way tickets combined to look like a return.

jeraldo

Hi everyone

I've just come off the phone from easy jet trying to claim a refund of around £65 for a price drop relating to flights to Spain next month.

After a call that lasted over half an hour, much of which was spent on hold, I was told that the price promise doesn't relate to the overall booking price (which had dropped by c.£65) but to each individual flight. As the outbound flight price had gone up, only the difference in the now lower inbound flight was eligible - which worked out at £24, not £65

I asked the agent to clearly confirm that this was the case, which led to a 10 minute period on hold - after which the voucher value had gone up to £32.

Has anyone else had a similar experience?

irlandaise

Hi all,

Had a similar frustrating experience as a number of you with trick no. 2 and dealing with the Price Promise Team.

After eventually getting a £94 voucher over a £300 price difference on 4 Belfast-Geneva tickets (to this day I still can't understand how they worked it out, but better than nothing) I decided to use it towards 4 Belfast-London tickets this summer. The on-line price came to £260 all in.

I rang the team armed with a cup of tea and a book (ready for the usual short exchange alternating with looong wait on hold :-)!). I was told that, as they use the phone-in price not the on-line one, the cost of the 4 tickets would be over £400!!

Needless to say, I wish I hadn't bothered. Talking about raising your hopes and crashing down!!

Royalman0151

Trick 2 worked well for me!
Booked flights last September on the day they came out for the four of us to go to Lanzarote. Thought that I had got them at the best price but was checking a couple of days before we flew to see if the plane was full and noticed that the flights had gone down by £494 !!!
I was on the phone like a shot and after only 5 mins I had received an email containing a credit voucher for the £494 difference.
I have now been able to book flights to Malaga for my wife and I in October at no extra expense.
Thanks Martin.

nnelson.net

Hi.

I've tried to claim a refund voucher from Easyjet because my flight is now on their website as £50 cheaper. But each time I've tried, they use all sorts of tricks to avoid paying.

When you call them, the online price immediately goes up from what the website was just showing. If they start processing at this price, it goes back down again. Also, they take the online price and add charges and tax to it that don't apply to the price that is quoted online to further reduce the amount of the refund.

But worst of all, when I got through these hurdles and got to a figure that was correct, they pretended they couldn't hear me. They just kept saying hello! I've not had a problem with the phone before or since but this has happened with Easyjet twice.

So whilst they say they give a price guarantee, don't expect to get anything out of them.

Regards

Nick

richardw

It very much seems not to be a genuine price promise, they could easily do it online, it's time MSE Martin S Lewis stopped suggesting it's a good thing.

its_only_money

Another thing to be aware of with getting refunds. I successfully obtained a refund last year and applied the refund to my tickets for this summer - this has to be done by phoning EJ, the booking with refund can't be done online. Today I noticed the cost of the flights were £200 less than I bought them for. When I rang up to ask for a refund I was told that because I had not booked the tickets online they weren't covered under the refund policy. Very crafty!