Easyjet Tricks - guide discussion

SW17

Dorettev wrote: »

I have tried this today but was unable to see any FLEXI prices on the easyjet website :-(

Davidawilcock wrote: »

I just spent 1,5 hours trying different departure airports / different destinations and different times but couldn't find a single flight on flexi

I've just done 3 random searches (London-Madrid, London-Berlin and Manchester-Geneva) for dates in January and April, was able to get Flexi fares on all of them.

You have to toggle between standard and Flexi fares in the search result. Do the search, and on the results page you will see a box just above the top left of the prices which says "choose type of fare" with a bar that says standard | Flexi. It is usually defaulted to standard, just click on Flexi and the screen should refresh with the Flexi fares.

SumJuan

Davidawilcock wrote: »

I just spent 1,5 hours trying different departure airports / different destinations and different times but couldn't find a single flight on flexi

What dates are you looking for? The flexi fares don't appear to be available as far in advance as the standard fares.

fifeken

Davidawilcock wrote: »

I just spent 1,5 hours trying different departure airports / different destinations and different times but couldn't find a single flight on flexi

Dorettev wrote: »

I have tried this today but was unable to see any FLEXI prices on the easyjet website :-(

FLEXIfares are only available to book up to 120 days ahead. If the dates you were looking at were mid May or later, then they won't be available yet.

http://www.easyjet.com/en/help/booking/flexi-fares

Skinny27

I had a refund voucher I had to use up from easyjet - only £30 but better than nothing eh?
Phoned up to book flights I'd seen on their website, but by the time I eventually got to deal with someone, go through the flight details, etc, ten minutes had passed and the same flights had risen to around £40 more overall. So effectively, I should have forgotten about the refund voucher and just booked the flights I had in front of me on my laptop to begin with - I'd have been £10 better off!!! I can't say I was too impressed with easyjet I'm afraid.: (

labarinto

I'm sure it can work. We're regular EasiJet (pensioner) flyers and whilst we always avoid "School Fare" dates we need flexibility due to timing of hospital appointments. Last week I checked out 20 March to 14 April LGW to Alicante return, overlapping the Easter period. Standard fares including paying £4 for cheapest reserved seats was a total (for 2) of £290; making the same booking, same flights with the Flexifare option was £950: £660 more. If we delayed 6 days both out (Easter Saturday) and return and booked standard fares now, the price is £420, still £530 cheaper than buying the Flexifare. Of course, we don't know what price flights would be if we booked just 3-4 days before departure date but the lottery of when hospital appointments could be may still render the Flexifare's flexibility inadequate. We're just have to continue booking as early as we can, as cheap as we can.

labarinto

Even better, keep two pages open, one for the Standard fares and one for the Flexi for an immediate comparison.

stoneman

katejo wrote: »

At least Easyjet does allow you to check in about 2 weeks ahead. My recent BA flights only allowed me to do it 24 hours ahead.

So you check in 2 weeks before the flight. An emergency crops up and you can't make the trip, you then forfeit the opertunity to bank the fligHts for a more convent date.
Why anyone would want to checkin 2 weeks before beats me, for an outbound anyway.

ldee2111

I'm wondering if anyone else has had issues with the Easy Jet price promise.

Flights I booked in January are now showing on Easy Jet's website for £25-ish less per return ticket. I booked two tickets, so I thought 'excellent! a £50 refund!'. :beer:

I immediately called Easy Jet to ask for the difference back via their price promise (which is paid by way of a coupon to use on a future Easy Jet flight). However, the Easy Jet staff were seeing a different price from me meaning I'd only get a total refund of £15. :eek::eek: The staff explained this inconsistency by saying prices are changing every minute and they'd probably changed by the time I got through to them. Damn! But ok.

I came off the phone to Easy Jet and checked the price to see if it had indeed moved in the 20 minutes since I'd checked. It hadn't - I was still seeing that I was owed a £50 refund. I refreshed the website, I deleted cookies, and I searched again - same result! So I called Easy Jet back. Same answer from them though - 'our systems show, etc. etc'. :mad:

A week later (today), I checked the price again and it's now lower by a few pence again. So I called Easy Jet today thinking maybe their systems had updated by now and I'd get the proper refund of £50 not £15. Low and behold, I'm still coming up against 'our systems show xyz'. I tried explaining to them that I see a different price on their website, but really there's nothing else I can do to prove this, as they won't even accept a screenshot.

So, I'm at a complete loss as to what I can do. Their price promise is useless if their staff see a completely different price to what the customer is seeing.

Anyone else had this issue at all?

Westin

Does seem strange. Could you take a screen shot of the page (make sure it shows the date/time) and send that to EasyJet?

ldee2111

Westin wrote: »

Does seem strange. Could you take a screen shot of the page (make sure it shows the date/time) and send that to EasyJet?

Unfortunately not. Easy Jet doesn't accept screenshots under their Price Promise terms and conditions. It's very frustrating that they don't let you provide evidence that their system is messed up if staff and customers seeing completely different prices for flights. I think I need to give up on it as there seems to be no way round it.