Teletext Holiday Complaints

hollydays

Westin wrote: »

A classic case of a sales person ‘upselling’ after the punter has been lured in after searching for a cheap deal.

Sorry that they caught you. Checking hotel and company reviews is best done before you commit and pay your money.

Yes teletext is notorious

russ0103

Teletext holidays have still not refunded me after cancelling my holiday.
This has now been 48 days and over 50 e mails sent to them,all I get back is automated e mails .
They have stolen nearly £1500 from me,and no holiday to show for it,I was under the impression they I would be refunded within 28 days but no 48 gone and not a penny refunded.
TELETEXT HOLIDAYS ARE BANDITS AND SHOULD NOT BE TRUSTED WITH YOUR MONEY LET ALONE ORGANISE A HOLIDAY FOR YOU.
STAY WELL CLEAR OF THEM,I WOULDNT RECCOMEND THEM TO MY WORST ENEMY.

Ganga

russ0103 said:

Teletext holidays have still not refunded me after cancelling my holiday.
This has now been 48 days and over 50 e mails sent to them,all I get back is automated e mails .
They have stolen nearly £1500 from me,and no holiday to show for it,I was under the impression they I would be refunded within 28 days but no 48 gone and not a penny refunded.
TELETEXT HOLIDAYS ARE BANDITS AND SHOULD NOT BE TRUSTED WITH YOUR MONEY LET ALONE ORGANISE A HOLIDAY FOR YOU.
STAY WELL CLEAR OF THEM,I WOULDNT RECCOMEND THEM TO MY WORST ENEMY.

If you sit down and read all the covid related posts on this forum you will find that several thousand people are waiting for their money back from the likes of TUI, Virgin ,Ryann Air etc so you are not alone.

Pollycat

And also - unfortunately - warning people not to use Teletext Holidays won't work (even in shouty capital letters). Because you didn't read the many warnings on this thread so it's unlikely that the next person thinking of booking with Teletext will do so either.

JamieCP

My Fiancé and I booked our honeymoon to Mexico in January with a departure date a day after our wedding on 4 October 2020. The service whilst booking was great and we got an amazing deal. However, after the travel disruption resulting from Covid-19 we are almost certain that we will not be able to make this trip. I have spent hours on hold over the last fortnight, been hung up on several times and not received one of the three call backs I have been promised by Teletext Holidays. I have taken time off work to wait for these. I have also sent three emails with no reply. 

All I require is for someone to look at my booking and tell me if I can re-arrange the trip, how much this will cost, or if I can receive a refund. I am very concerned because the final balance is now overdue and some of the correspondence state this balance will be taken automatically and some say I need to action this. I have tried several cards online and none of them have worked, I can't get through on the payment line and nothing has been taken from the original payment card. I am very anxious about this having a negative impact on my credit score.

I appreciate that they must be inundated with very complex and time consuming cases at the moment and I imagine there are some very frustrated and angry customers out there but Teletext are absolutely making this situation worse with such poor and negligent customer service. I will persist in contacting them but I will also start to take alternative action if this is not sorted as it is starting to cause significant stress to my fiancé and I.   

Alan_Bowen

I am afraid that is their general standard of service as experienced by those on this site. The company behind it operate out of a call centre in India and customer service, when things go wrong, appears to be non-existant. There might be a standard automated reply as they do seem to monitor this site, at least in quieter times, but it seems to have very little effect. I am sorry to say you just have to keep chasing them, they are not members of ABTA and complaints to the Travel Trust Association, of which they are a  member lead nowhere according to previous customers. 

c03ddu0n

TT776035 - departing 15 Mar 2020 from Bristol to Lanzarote All Inclusive - unable to fly due to change in FCO advice on travel to Spain from14 Mar. I have been chasing Teletext travel for a refund of my £1800+ ever since via telephone, chatline and email. On 12 June they confirmed via chat that they had refunds for the hotel and transfers - almost £1300 (I have the transcript), yet here we are, start of August and no refund whatsoever, not even a credit note. They have repeatedly promised all sorts; call-backs, cancellation invoice, credit notes - they have set their own deadlines for these actions and failed every single time. They are now closing off all channels of contact - the chatline has disappeared, you'll wait for hours with no response to calls to customer service and all my emails since 17 June remain unanswered. How is this company still in business - to cap it all they are repeatedly sending me emails for holiday deals and the sales team pick up the phone in seconds (and transfer you to no-mans land the second they realise you are calling about an existing booking - with no word or explanation of what they are doing). Why is it they won't provide any sort of service to existing customers who are out of pocket. Please send me my refund now! 

Alan_Bowen

I don't think Teletext are looking at this website anymore, they used to and sent a generic response saying it would all be resolved, which in 99% of cases it wasn't. If you have been waiting for 5 months, you have waited long enough, simply claim against the card you used to pay for the holiday in the first place. This is the problem of dealing with an on line business whose only customer service staff are based in India.....

Kelly_Gardner

Unique Teletext Holidays Booking Reference: TT775585

Booking Date: 24/01/2020

Total Price: £6,336.00  cash refund requested within 14 days as stated by law in the The package travel regulations. 

We booked our first full family holiday with Teletext to Greece in January for over £6000, during this time a pandemic started and the main leader was diagnosed with stage 4 terminal lung cancer. We were due to fly to Greece on 4.8.20. 5 days before we are due to go you cancel our holiday and offer us a credit note for next summer which we decline due to the fact the main party lead  is unlikely to be alive then and due to this change in personal circumstances we needed the cash money now to book a holiday before she gets to ill to fly and make memories with her as next year it is unlikely the main party leader will be here and no one would want to go on that holiday without her. I also have the added pressure of going back to work in September as I am a teacher and would need to go away asap. This was going to be our first and last ever whole family holiday together and now I’m back to work and can’t go away with her before she’s too ill. You were informed of all of this and how much the money was needed but just replied with the same response a voucher for a holiday next year. Now we have missed out on a last family holiday with her abroad you have stolen those lost memories from our family. 

You do not take into account personal circumstances, you are insensitive and heartless to offer a holiday next year to someone dying of lung cancer whose family can’t use that money to enjoy what time she has left because you won’t release it. You refuse to deal with other party members only the main booking leader who is dying of cancer causing her extra stress and anxiety. You broke the law by not following the Package Holiday regulations and as a company you should be held accountable.  We have sent emails weekly with either no reply’s or offering a holiday next year which is not acceptable. You responded to a complaint on the trust pilot website with please be patient which we have no choice in as you do nothing to resolve the issue and now it’s too late you will never be able to return what you have taken from my family this last summer holiday together with no money has left us making memories in our front rooms with no money to even do day trips. Absolutely disgraceful. By the time we get refunded the money it will be needed for a funeral if we even get it by then.

 

 

Wheatlr

Hi 

try this direct email address for the person I dealt with rather than the generic - also use their social media as response is quicker -  I don't obviously know if this person is still there - this was last year and it took me from May to November to get a refund with no pandemic ! They operate under several different names so truly travel is this email address 

loukia@trulytravel.com