Teletext Holiday Complaints

hollydays

http://www.travolution.com/articles/2013/11/01/7230/teletext-deal-makes-sole-partner-truly-‘one-of-largest-agents-in-the-uk’.html


Fake reviews read header
"28th April 2015

Dear Trustpilot users,

This is a notification to inform you that our proprietary software has discovered a number of fake reviews on this domain. Consequently, we have investigated all reviews connected to this domain and removed possible fake reviews. Manipulation of reviews is a great threat to both consumers and businesses. We will continue to fight attempts to manipulate reviews to safeguard the integrity of Trustpilot, and we will share information about such severe and coordinated attempts with our users. Please refer to our blog post to read more about our latest initiatives to combat fake reviews.
https://uk.trustpilot.com/review/www.teletextholidays.co.uk"

hollydays

"mse is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code."

hollydays

A few examples of some of their fake reviews

“SPEAK TO BENJAMIN 1828”
Written on: 27/07/2014 by KyraNewton (1 review written)

booked my holiday with an advisor.... he was very patience with me ,had plenty of time to give me till i found the right holiday ,,, he knew what he was talking about ... i will be back in future .... Jeffrey


“Exceptional service even during extended hours.”
Written on: 05/08/2014 by AdamOfBournemouth (1 review written)

Just wanted to say how genuinely pleased I was, by the service I was offered from your call centre agent Perry on Sunday evening.
I appreciate the difficulty in staffing a 7 days a week call centre for such extended hours.
He was polite, competent, courteous and thorough with good levels of communication.
It was also appreciated that everything was taken care or right down to remembering to reserve a cot, transfers, baggage and a guaranteed balcony.
Verify the details by email before payment was greatly appreciated and gave us the confidence that we were getting what we were promised and that important details like names were correct.


“Good customer Service from Antonio ”
Written on: 01/08/2014 by FinneganStrickland (1 review written)


I would like to say a big thank you to one of your staff, his name was
Antonio.

Antonio was very polite and understanding, he took the time to listen to my
concerns - dealt with my problem in a timely manner - then when he had
resolved my problem got back in touch promptly. He went that extra mile,
above and beyond. Any company would be proud to have him at the helm, this
company needs to employ more people like him.

Very very impressed customer - well done Antonio.



“APPROACHABLE QUICK SUFFICIENT”
Written on: 01/08/2014 by wkPeters368 (1 review written)

I recently spoke to Alton, one of the advisers and I would just like to say he went above and beyond. What great customer service, will be using teletext holidays again.




“Brilliant”
Written on: 31/07/2014 by Benji_blue (1 review written)

Brilliant service from Ross, got me exactly what i wanted for a very good price could not be happier!
I will definately be recommending him to friends and family.
One of the only agents i have spoken to that does not sound like a robot reading from a script!
Brilliant can't wait for my Holiday now.

hollydays

Just one more to remind everyone how Mse is promoting teletext


TELETEXT HOLIDAYS
AN OLDIE BUT A GOODIE

Remember its old TV pages? Now the Teletext Holidays website is a good place to get inspired. Its homepage lists top cheap picks to get you started. Read more

The site makes you specify a destination and board basis when you search, which makes it tricky if you just want 'anything cheap'.

While the filter and search options aren't advanced as some other sites', it's got a good range of last-minute and exclusive offers to choose from.



Also "Guy Anker, a director of consumer advice experts MoneySavingExpert.com, said: "It is utterly appalling that companies are engaging in practices where they are duping potential customers who just want an honest appraisal of their services."

"Review websites are a vital part of people's research, whether that's booking a hotel or buying a product, and so visitors need to be able to trust them."

tamiami

These say it all really:


https://uk.trustpilot.com/review/www.teletextholidays.co.uk


http://www.reviewcentre.com/reviews81832.html

Felix1982

Just a final one. As you can see from the posts above Teletext were supposed to ring me to discuss my case.

Guess what???? Yep you guessed correctly, I have had no call whatsoever.

Disgusting.

hollydays

I'm afraid basic posting on the forum doesn't achieve anything.

You need to report this officially .

This is one arrogant company.

Teletext

Hi Felix1982

Thank you for your further comments. Please be advised further correspondence was sent to you on 10.08.2015 which we trust you are in receipt of by now.

Regards

Teletext Holidays.

richardw

Teletext wrote: »

Hi Felix1982

Thank you for your further comments. Please be advised further correspondence was sent to you on 10.08.2015 which we trust you are in receipt of by now.

Regards

Teletext Holidays.

Why "further correspondence"?
Why aren't you quickly sorting this complaint?

It seems you are doing the classic "fobbing off".

Felix1982

[FONT=&quot]Just another update.... this saga has now taken over three months to sort out and numerous letters to Teletext.

I was finally given an ex-gratia offer from Teletext (Truly Travel) for the extremely poor holiday I received, even though the offer is considerably less that the amount I paid for the holiday, I agreed.

I responded with my bank details on the 12/08/15 and yep as you guessed I STILL haven't received anything.

I have again rang the customer service who told me I would be phoned back... LIE, and I have contacted the TTA who have heard nothing back from them again. [/FONT]
[FONT=&quot]
I have written to them again to which they have not replied. I have however (as I send all my correspondence recorded) noted that they have received my letter.[/FONT]
[FONT=&quot]Are you going to be true on your word Teletext? [/FONT]