BT Sport fiver a month

Feral_Moon

johnbhoy10 wrote: »

Is this the case though?? I'm putting together a complaint to BT about a few things and not being advised about the £5 increase by any form of communication is one of my complaints.

I 'thought' that i too was exempt from this charge as i'm both an existing tv/broadband and also still within my 18 month minimum contract??

I haven't been charged the extra £5 a month for BT Sport either as I'm still in contract.

johnbhoy10

check this out...farcical-

[05:02:20 PM] Hello. I'm Jenny.Thanks for that information, I'll check it and get back to you in a moment.
[05:02:55 PM] me : Hi Jenny. How are you??
[05:04:15 PM] Jenny: Hi
[05:04:22 PM] Jenny: I am fine thanks and you?
[05:05:30 PM] Jenny: Please tell me how may I help you?
[05:05:45 PM] me : Jenny-just a quick question for you as i'm in a bit of a hurry....can you advice me if BT sport is free of charge if i am an exisiting TV/broadband customer who is still within their minimum 18 month contract??
[05:07:20 PM] Jenny: If you have both Broadband and BT TV in contract then the BT Sports is free of cost
[05:08:10 PM] me : that is exactly what i thought Jenny but are you sure??
[05:08:31 PM] Jenny: Yes I am sure about this
[05:09:09 PM] Jenny: Have you been charged for the BT Sport?
[05:10:29 PM] me : Jenny i am indeed getting charged for BT sport. I queried this at the time and was told i have to pay. I was given a £5 gesture of goodwill in September. However BT are still charging me for BT Sport???
[05:11:51 PM] Jenny: Oh that's not expected. Please give me a moment I will show your account with my supervisor
[05:13:11 PM] me : I am actually putting in a complaint against BT and one of my complaints is that i never received any notice from BT about the price increase. Maybe that is why BT never contacted me as i should not be paying for Sport???
[05:14:12 PM] me : thanks for your help Jenny. It's nice to feel that someone is actually listening to me and trying to help and understnads my problem.
[05:17:38 PM] Jenny: Sorry for keep you waiting
[05:18:00 PM] me : no problem. i appreciate your help Jenny.
[05:18:55 PM] Jenny: I can see that there is a complaint raised on the account for the Broadband line
[05:19:48 PM] Jenny: You will be contacted about this soon as the case is still open however, for the BT Sport I would need to call you and let you speak with our Customer Options Team
[05:20:02 PM] me : yes that is just one of my complaints. BT Sport is another one. :-)
[05:21:14 PM] Jenny: Oh dear that's really bad. Not expected from us
[05:21:55 PM] Jenny: Can I call you and transfer your call to our Customer Options Team?
[05:22:14 PM] Jenny: Because they are the only one who can actually get this amended for you
[05:22:14 PM] me : but you are sure i should not be paying ??
[05:23:00 PM] me : i need to go out just now. can the team call me later??
[05:24:18 PM] Jenny: They are from a different department though we work under BT
[05:26:05 PM] Jenny: Sorry my supervisor double checked your account and said that BT Sport is not free for you
[05:26:27 PM] me : but you said you were sure??
[05:27:02 PM] Jenny: It is only for those customers who has recontract the account in 2015 year then they are entitled to free BT Sports
[05:27:08 PM] Jenny: SOrry fir the confusion
[05:27:37 PM] me : you see this is my problem Jenny. One person tells me this is free and then they tell me the opposite. You have just changed what you just said.
[05:29:02 PM] me : right i need to go. Can i have an email copy of this chat please??
[05:29:30 PM] Jenny: I am really sorry. Actually what has happened was my supervisor checked your account then we confirm that it's free then
[05:29:59 PM] Jenny: We double checked with the senior supervisor and we were told that it is not free
[05:30:24 PM] Jenny: Even there was a confusion from our side. I am really sorry about the confusion created
[05:30:39 PM] me : can you email this chat please Jenny. you have my email address.....xxxxx
[05:31:42 PM] Jenny: Ok I can send you the chat transcript of our today's conversation. Once again we are really sorry for the confusion caused
[05:32:54 PM] me : ok.bye. my experience with BT has been nothing but confusion since i started in September 2014. if you could email the chat please. bye.
[05:33:46 PM] Jenny: I am really sorry for making you feel bad. I know how it feels like. I am extremely sorry
[05:34:11 PM] Jenny: Once the chat disconnects, I will send you the chat transcript
[05:34:36 PM] Jenny: Is there anything else I may help you with today?


:rotfl::rotfl::rotfl::rotfl:

mihaid

johnbhoy10 wrote: »

check this out...farcical-

[05:02:20 PM] Hello. I'm Jenny.Thanks for that information, I'll check it and get back to you in a moment.
[05:02:55 PM] me : Hi Jenny. How are you??
[05:04:15 PM] Jenny: Hi
[05:04:22 PM] Jenny: I am fine thanks and you?
[05:05:30 PM] Jenny: Please tell me how may I help you?
[05:05:45 PM] me : Jenny-just a quick question for you as i'm in a bit of a hurry....can you advice me if BT sport is free of charge if i am an exisiting TV/broadband customer who is still within their minimum 18 month contract??
[05:07:20 PM] Jenny: If you have both Broadband and BT TV in contract then the BT Sports is free of cost
[05:08:10 PM] me : that is exactly what i thought Jenny but are you sure??
[05:08:31 PM] Jenny: Yes I am sure about this
[05:09:09 PM] Jenny: Have you been charged for the BT Sport?
[05:10:29 PM] me : Jenny i am indeed getting charged for BT sport. I queried this at the time and was told i have to pay. I was given a £5 gesture of goodwill in September. However BT are still charging me for BT Sport???
[05:11:51 PM] Jenny: Oh that's not expected. Please give me a moment I will show your account with my supervisor
[05:13:11 PM] me : I am actually putting in a complaint against BT and one of my complaints is that i never received any notice from BT about the price increase. Maybe that is why BT never contacted me as i should not be paying for Sport???
[05:14:12 PM] me : thanks for your help Jenny. It's nice to feel that someone is actually listening to me and trying to help and understnads my problem.
[05:17:38 PM] Jenny: Sorry for keep you waiting
[05:18:00 PM] me : no problem. i appreciate your help Jenny.
[05:18:55 PM] Jenny: I can see that there is a complaint raised on the account for the Broadband line
[05:19:48 PM] Jenny: You will be contacted about this soon as the case is still open however, for the BT Sport I would need to call you and let you speak with our Customer Options Team
[05:20:02 PM] me : yes that is just one of my complaints. BT Sport is another one. :-)
[05:21:14 PM] Jenny: Oh dear that's really bad. Not expected from us
[05:21:55 PM] Jenny: Can I call you and transfer your call to our Customer Options Team?
[05:22:14 PM] Jenny: Because they are the only one who can actually get this amended for you
[05:22:14 PM] me : but you are sure i should not be paying ??
[05:23:00 PM] me : i need to go out just now. can the team call me later??
[05:24:18 PM] Jenny: They are from a different department though we work under BT
[05:26:05 PM] Jenny: Sorry my supervisor double checked your account and said that BT Sport is not free for you
[05:26:27 PM] me : but you said you were sure??
[05:27:02 PM] Jenny: It is only for those customers who has recontract the account in 2015 year then they are entitled to free BT Sports
[05:27:08 PM] Jenny: SOrry fir the confusion
[05:27:37 PM] me : you see this is my problem Jenny. One person tells me this is free and then they tell me the opposite. You have just changed what you just said.
[05:29:02 PM] me : right i need to go. Can i have an email copy of this chat please??
[05:29:30 PM] Jenny: I am really sorry. Actually what has happened was my supervisor checked your account then we confirm that it's free then
[05:29:59 PM] Jenny: We double checked with the senior supervisor and we were told that it is not free
[05:30:24 PM] Jenny: Even there was a confusion from our side. I am really sorry about the confusion created
[05:30:39 PM] me : can you email this chat please Jenny. you have my email address.....xxxxx
[05:31:42 PM] Jenny: Ok I can send you the chat transcript of our today's conversation. Once again we are really sorry for the confusion caused
[05:32:54 PM] me : ok.bye. my experience with BT has been nothing but confusion since i started in September 2014. if you could email the chat please. bye.
[05:33:46 PM] Jenny: I am really sorry for making you feel bad. I know how it feels like. I am extremely sorry
[05:34:11 PM] Jenny: Once the chat disconnects, I will send you the chat transcript
[05:34:36 PM] Jenny: Is there anything else I may help you with today?


:rotfl::rotfl::rotfl::rotfl:

excellent. you have your proof now.

johnbhoy10

mihaid wrote: »

excellent. you have your proof now.

I only wish i thought the same my friend!! My actual beef with them is that i, to this date, have not received any communication about the £5 increase. I had reluctantly accepted the increase even though i am an exisiting BT TV/Broadband customer within minimum contract. I read the first 200 posts on this thread and to be honest i still don't know where i'm at. Here's another diamond from a couple of days ago....first the guy says we sent you an email, then he says if you didn't receive that we sent you a letter and finally he finishes off by saying we gave you £5 compensation for not advising you!! My responses were incorrect, incorrect and finally incorrect!:D

x: you have being so helpful so far Tejavathi. thank you. may i ask one question??
[03:02:45 PM] Tejavathi Jayaram: Yes sure
[03:04:39 PM] x : i have looked at all my emails and i believe i received communication from BT about every price increase apart from one. I believe that I WAS N0T informed about the £5 charge for BT SPORT. can you please advise when i was informed of this increase??
[03:05:52 PM] Tejavathi Jayaram: It was increased in August 1st, we sent an email between july 24th to August 1st about the price change
[03:08:19 PM] x : i received no such email Tejavathi. I have all my emails from BT from before and after these dates but i do not have that email. I have also checked my junk email folder. I did not receive that email??
[03:09:01 PM] Tejavathi Jayaram: if not email, you should have received letter x
[03:10:08 PM] x : i have received nothing Tejavathi and i am not sure what to do as i do not believe i was advised of this extra charge??
[03:11:34 PM] Tejavathi Jayaram: I understand you did not receive the notification hence we have refunded one month rental charge to you in 15 Sep 2015 bill as a compensation
[03:11:43 PM] x : i received an email on 27th july about increase to line rental but there is nothing else??
[03:12:58 PM] x : i spoke to someone at the time and the £5 was a goodwill gesture. IT WAS NOT compensation.
[03:14:18 PM] Tejavathi Jayaram: I can see you have contacted us on 1/9/2015 about the price change of BT Sports and as we did not inform you we have refunded the one month rental charge to you £5.00 in 15 Sep 2015 bill as a compensation
[03:16:27 PM] x : that is not how the call went Tejavathi. i asked the girl the same question as you.....when was i advised about the £5 increase?? she could not answer me that question. she gave me a £5 goodwill gesture but IT WAS NOT COPENSATION as she claimed that BT did advise me. I asked her when BT advised me and she could still not answer the question. I DID NOT ASK FOR COMPENSATION.
[03:18:43 PM] Tejavathi Jayaram: We have sent an emails to all the customers, may be due to some error it was not delivered to you or it was not sent out by bT
[03:19:41 PM] x : she told me BT did asvise me but she could not say when. she claimed there was no fault with BT and £5 WAS A GOODWILL GESTURE. are you saying the £5 was compensation for NOT being told about the £5 increase
[03:20:41 PM] x : what is your advice about what i can do about this Tejavathi??
[03:21:10 PM] x : i am more than happy if BT listen to the call and you will see i ma telling the truth.
[03:21:23 PM] Tejavathi Jayaram: I apologise for not informing you a about the price change x
[03:24:04 PM] x : ok. thank you so much for your kind help Tejavathi. i a sorry it took so long. is there any way i can get a copy of this chat??
[03:24:46 PM] Tejavathi Jayaram: yes i will send you an transcript of this chat to your email id

johnbhoy10

RoofusDoofus wrote: »

What does BT say?

John Petter, chief executive of BT consumer, says: "When we launched BT Sport we promised to make televised football far more accessible and affordable than it has been to date. We have opened the market to millions of new customers and we want to build on that as BT Sport becomes the undisputed home of European football.

"We are of course giving our best offer to existing customers – broadband customers will get the new BT Sport Pack for the heavily discounted price of £5 whilst customers who take broadband and TV from us will get it absolutely free."

So there you have it. Having signed my broadband contract renewal on the promise of free sport I am hit with a £5 hike to pay for the football I neither want or watch. My sport is rugby, which they are planning on spreading across on to the new channel. Surely if BT is committed to making BT the undisputed home of European football then make those people that want to watch it pay for it - put the new football content on the new channel and ringfence it there, along with its associated cost of financing it, leaving the existing sports content where it is and allowing me to enjoy the "Lite pack" at no additional cost, as per BT's contractual commitment. My friends who have BT sport for the UFC or motorbike coverage of course share this view

Having read the first 200 or so posts on this thread i deemed this as the most pertinent to me as an EXISTING TV/BROADBAND customer WITHIN mimimum contract. Has anyone got a link to the source of these quotes.

I may just include it alongside the 4 copies of chat i will be sending to the Chief Executive. His turn for a sore head.....or more likely one of his stooges.

VisionMan

This isn't a diary you know. Instead of posting on an internet forum just do it.

marleyboy

VisionMan wrote: »

This isn't a diary you know. Instead of posting on an internet forum just do it.

Members are perfectly entitled and FREE to post on this thread. Its an open and public forum, where members can post their info and ask for advice.

Unless of course you are an official MSE forum controller, you don't get much say in the matter.

johnbhoy10

VisionMan wrote: »

This isn't a diary you know. Instead of posting on an internet forum just do it.

funny you should say that!

you're probably not far off no 1 poster in this thread and from what i've read off the first 200 posts or so you're the main reason why i'm so bloody confused. I hope you understood my posts more than i understood yours.

johnbhoy10

VisionMan wrote: »

pen1, I'm going to bow out now and leave the floor to others, like yourself. My respects.

and then to be fair to you, you were back within 3 days giving us this:rotfl:...... asking people to copy and paste emails.

VisionMan

marleyboy wrote: »

Members are perfectly entitled and FREE to post on this thread. Its an open and public forum, where members can post their info and ask for advice.

Indeed it is. And a useful place it is too. But I would again suggest - just put the complaint in.